Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
This summary is generated by AI, based on text from customer reviews
Bought for my cousins birthday as she loves her plants. She was over the moon with the jasmine plant and commented on how well packaged it was. Would definitely use your company again. Many thanks
Haven't used SerenataFlowers before but will certainly do so again. No problem with tracking as I was keep up to speed by helpful e-mails. Delivery as required and my mother was very impressed with packaging and the beautiful bouquet.
Very pleased. Recipient loved the flowers and we were kept informed of delivery progress. Will definatley use the company again
The webpage GUARANTEES next day delivery which is exceptionally misleading and a flurry of lies followed my complaint. The order was to be delivered Sunday 8th April, which was clearly guaranteed. A notice was sent failed delivery and that an attempt was made. I also asked for the item to be left on the door step as the address is very secure. I checked what the process would be following this and was informed a calling card was left. On checking the recipients were in fact in all day and no calling card had been left, no attempt to deliver had been made. I contacted customer services who said the courier had definitely attempted to deliver. Then I receive a message saying that the delivery company do not deliver on Sundays so how could they guarantee delivery and then say an attempt to deliver was made? Very bad business practice, considering this was my first order it will indeed be my last.
I tracked an order I placed for funeral flowers and the website showed my order as incomplete so I ordered the flowers again. Both flower orders were sent to the funeral and I was charged twice and refused a refund on one order.
Fast delivery, great products and fair price! I'll be ordering again from Serenta flowers! The product was loved by the recipient!
The flowers arrived looking exactly as they do in the online picture. Great quality and reasonably priced.
I have received flowers from the company on two occasions... and they were perfect.
I felt that they were a good company to use when sending flowers to friends and family and have never been disappointed...
Not having the cash to purchase gold for a fiftieth anniversary I racked my brain for something memorable but within my price range. And there it was. Hiding under the Serenata Flowers sign! The flowers were well received, even though I sent them two days early.
What more could I ask?
The bouquet of flowers arrived when expected, my friend was over the moon as it was
Her 80th. Birthday.
I have ordered several times for flowers to be delivered to friends/family in UK. I live in Australia and it is hard to find a decent florist on line. Serenata tick all the boxes every time. This last time was exceptional! It was my sister's 80th birthday so I ordered flowers for a specific delivery time. The day before delivery date I discovered she would be away for a few days. Panic! I messaged Serenata and problem solved, they have delayed delivery until she is back. You can't ask for better service than that - Thank you Serenata, I will let you know what they are like soon. :)
Flowers arrived exactly during the time scale. The recipient was overjoyed - and the flowers were all new buds, fresh and beautifully packaged. I will be using them again and shall recommend.
Worst flowers I have ever ordered, yellow roses where brown, wilted, badly wrapped. Bad presentation, cheap quality. I was asked to remove brown petal as this is normal during transport, but when removed I had hardly any petals left. No phone number to complain, email after email back and fore. Refund given after loads of emails. Would avoid and try a local florist with a contact number in future. (Live and learn) avoid avoid avoid avoid avoid avoid avoid avoid avoid
The flowers delivered were beautiful and well packaged so they didn't become damaged during the delivery. However, the teddy bear I ordered alongside the flowers wasn't delivered to the recipient but my money was still taken.
Flowers were nice, I was just disappointed that the delivery was so late in the day (7pm) as it was my Mums birthday..
The flowers were beautiful and the teddy very cute. Delivered as requested and made my daughter very happy while away from home. Thank you all so much.
I placed my order two days ahead of when I wanted delivery. The flowers were intended for a friend's very special occasion: her art show at a gallery. They arrived FOUR days late, after the show ended, when she very luckily was there packing up paintings into her car. I had been in touch with the service center several times and got no satisfactory answers. I was told I had requested 48 hour delivery--which I had not--but if I had it would have arrived on the requested date anyway. There was no one to talk to about this. It was a totally frustrating experience. I would not use this service again. I am giving 3 stars out of fairness because the flowers were beautiful.
Ordered for a birthday during Easter, simple ordering process, delivered on time and high quality flowers. Recipient very happy. Job done!
Very simple to order cheaper with good delivery keep up the good work and I wiil let
Friends and family know.
It was a pleasure to order from this company, they emailed me each step of the way and let me know when my order had been delivered, I can highly recommend this professional friendly service. Ann
About the business
Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members