I placed my order two days ahead of when I wanted delivery. The flowers were intended for a friend's very special occasion: her art show at a gallery. They arrived FOUR days late, after the show ended, when she very luckily was there packing up paintings into her car. I had been in touch with the service center several times and got no satisfactory answers. I was told I had requested 48 hour delivery--which I had not--but if I had it would have arrived on the requested date anyway. There was no one to talk to about this. It was a totally frustrating experience. I would not use this service again. I am giving 3 stars out of fairness because the flowers were beautiful.