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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
Canada
1 review
0 helpful votes
Follow Yvonne A.
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So so very happy
May 1, 2018

I live in Windsor Ontario Canada. My Auntie passed away on Friday in Nottingham England. I found the website and has 3 hours left to send flowers. I ordered them Saturday for deliver on Sunday. I got confirmation of deliver and a message from my cousin. He said they were beautiful. I will definitely recommend. Thank you fanstastic service. First class. Yvonne Allen

Date of experience: April 30, 2018
GB
1 review
0 helpful votes
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Hassle free ordering. My relative was delighted with the flowers, but informed me that the DPD courier had lobbed the box over her locked driveway double gates, instead of delivering them to the house, via the unlocked garden gate. SerenataFlowers cannot be blamed for the a DPD courier's lack of care.

Date of experience: April 30, 2018
GB
1 review
0 helpful votes
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Highly Recommend
May 1, 2018

Excellent choice of flowers, very good value and delivered next day on a Sunday free of charge. Lovely flowers.

Date of experience: April 30, 2018
GB
1 review
0 helpful votes
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Excellent but...
May 1, 2018

Will use again excellent service provided the only complaint is a few of the roses were already dieing and losing petals otherwise all good quick and easy order process and my partner was overjoyed with them thank you serenata

Date of experience: April 30, 2018
GB
1 review
0 helpful votes
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Great service
May 1, 2018

Thanks / the flowers brought a smile to my auntie and she was over the moon. The website is easy to use and I was immediately updated when they received the flowers. Fantastic thanks

Date of experience: April 29, 2018
NL
1 review
0 helpful votes
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Ordered a bouquet of flowers as a token of condolence. Placed order from the Netherlands on friday afternoon, good e mail communications and flowers delivered as requested on saturday morning. The recipients let me know that the flowers are absolutely beautiful. We always hope for a smooth online order and transaction and Serenata Flowers more than fulfilled that hope. Thank you, will certainly use again.

Date of experience: April 29, 2018
GB
1 review
0 helpful votes
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Lovely Flowers
April 30, 2018

Delivered as promised in looks and timing. The tracking service is worth using too. I have a very happy birthday Mum.

Date of experience: April 29, 2018
GB
1 review
0 helpful votes
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I have never used this site but you can bet your life I will be using it again. What made it special was they kept you informed each stage of the order.

Date of experience: April 29, 2018
GB
1 review
0 helpful votes
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Beautiful
April 30, 2018

Iv had flowers from you few times now and they are absolutley gorgeous x i wouldnt go with anyone else 5star all the way thankyou

Date of experience: April 29, 2018
GB
1 review
0 helpful votes
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Excellent Service
April 30, 2018

I ordered from this company based on reviews as I have had disappointments from other flower companies in the past. The service was excellent, I was kept informed at all times. The person I sent the flowers to was delighted and sent me a picture of the flowers which looked wonderful, beautiful roses and Lilys still in bud. I would recommend this company based on my experience

Date of experience: April 29, 2018
GB
1 review
0 helpful votes
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Wonderful
May 1, 2018

My daughter in law loved her flowers I'm told the colours was out of this world. Would order from you again.

Date of experience: April 29, 2018
GB
1 review
0 helpful votes
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Flowers received
April 30, 2018

Flowers received but unfortunately no card or message with so my mother in law had to guess who they were from

Date of experience: April 28, 2018
Australia
1 review
0 helpful votes
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Great service
April 30, 2018

My mum loved her flowers and chocolates, delivered on time.
As I am in Australia it was good to find an online florist with an easy to use website.
Will use this company again. Thank you.

Date of experience: April 28, 2018
GB
1 review
0 helpful votes
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Beautiful
April 30, 2018

I was told they were lovely they were for an aunt in hospital, good service. Were there on time and a nice message will use again.

Date of experience: April 28, 2018
GB
1 review
0 helpful votes
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Flowers
April 30, 2018

I loved all the email updates The flowers were delivered on time and were beautiful. We wound thoughtully recommend Serenta flowers

Date of experience: April 28, 2018
GB
1 review
0 helpful votes
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Delivered exactly what I wanted. The flowers could of been a bigger bunch like the picture. Delivery of the flowers and gift was excellent.

Date of experience: April 28, 2018
GB
1 review
0 helpful votes
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Flowers
April 30, 2018

Very nice flowers, hassle free ordering. Will purchase from again as not only is it easy to order there is also plenty to choose from.

Date of experience: April 28, 2018
GB
1 review
0 helpful votes
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Disappointing
April 27, 2018

Very poor quality, rose petals brown and dropping on delivery. Were dead by following day. Would not use again.

Date of experience: April 27, 2018
GB
1 review
0 helpful votes
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Lovely flowers... shame no note left to say they had been delivered. I had to check with my pal, which kind of ruined the surprise!

Date of experience: April 27, 2018
GB
1 review
0 helpful votes
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Gorgeous
April 27, 2018

I bought these to cheer up a family friend as they are her favourites. I have seen pictures and they havent disappointed. She is really delighted with them. Ordering and deliver process was easy and they arrived when we were told they would. I would certainly recommend.

Date of experience: April 27, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta