The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
This summary is generated by AI, based on text from customer reviews
I live in Windsor Ontario Canada. My Auntie passed away on Friday in Nottingham England. I found the website and has 3 hours left to send flowers. I ordered them Saturday for deliver on Sunday. I got confirmation of deliver and a message from my cousin. He said they were beautiful. I will definitely recommend. Thank you fanstastic service. First class. Yvonne Allen
Hassle free ordering. My relative was delighted with the flowers, but informed me that the DPD courier had lobbed the box over her locked driveway double gates, instead of delivering them to the house, via the unlocked garden gate. SerenataFlowers cannot be blamed for the a DPD courier's lack of care.
Excellent choice of flowers, very good value and delivered next day on a Sunday free of charge. Lovely flowers.
Will use again excellent service provided the only complaint is a few of the roses were already dieing and losing petals otherwise all good quick and easy order process and my partner was overjoyed with them thank you serenata
Thanks / the flowers brought a smile to my auntie and she was over the moon. The website is easy to use and I was immediately updated when they received the flowers. Fantastic thanks
Ordered a bouquet of flowers as a token of condolence. Placed order from the Netherlands on friday afternoon, good e mail communications and flowers delivered as requested on saturday morning. The recipients let me know that the flowers are absolutely beautiful. We always hope for a smooth online order and transaction and Serenata Flowers more than fulfilled that hope. Thank you, will certainly use again.
Delivered as promised in looks and timing. The tracking service is worth using too. I have a very happy birthday Mum.
I have never used this site but you can bet your life I will be using it again. What made it special was they kept you informed each stage of the order.
Iv had flowers from you few times now and they are absolutley gorgeous x i wouldnt go with anyone else 5star all the way thankyou
I ordered from this company based on reviews as I have had disappointments from other flower companies in the past. The service was excellent, I was kept informed at all times. The person I sent the flowers to was delighted and sent me a picture of the flowers which looked wonderful, beautiful roses and Lilys still in bud. I would recommend this company based on my experience
Flowers received but unfortunately no card or message with so my mother in law had to guess who they were from
My mum loved her flowers and chocolates, delivered on time.
As I am in Australia it was good to find an online florist with an easy to use website.
Will use this company again. Thank you.
Delivered exactly what I wanted. The flowers could of been a bigger bunch like the picture. Delivery of the flowers and gift was excellent.
Very nice flowers, hassle free ordering. Will purchase from again as not only is it easy to order there is also plenty to choose from.
Very poor quality, rose petals brown and dropping on delivery. Were dead by following day. Would not use again.
Lovely flowers... shame no note left to say they had been delivered. I had to check with my pal, which kind of ruined the surprise!
I bought these to cheer up a family friend as they are her favourites. I have seen pictures and they havent disappointed. She is really delighted with them. Ordering and deliver process was easy and they arrived when we were told they would. I would certainly recommend.
Answer: No Refunds Granted. You will have great difficulty getting anything from this outfit.
Answer: Go through facebook
Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.