business logo of Serenata

SerenataReviews 2,713

2.4
How would you rate Serenata?
grey star
grey star
grey star
grey star
grey star

Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
GB
1 review
0 helpful votes
Follow Kay B.
Unfollow Kay B.
Send Message
Share Review
Report Review

Delighted with flowers ordered for a special birthday. Was informed about progress of order at every stage. My friend sent a photo of the flowers and they were just lovely.

Date of experience: May 3, 2018
GB
1 review
0 helpful votes
Follow Jodie G.
Unfollow Jodie G.
Send Message
Share Review
Report Review

My father in law was completely delighted with the orchids - they were fresh with the card and message arrived before 10am so I could not have asked for more and I will use you again - thank you

Date of experience: May 3, 2018
Canada
1 review
0 helpful votes
Follow Rita G.
Unfollow Rita G.
Send Message
Share Review
Report Review

I ordered the flowers on the website from Canada and everything went very smoothly. I was kept informed of when the flowers were being delivered. My aunt was very pleased with the beautiful arrangement (her words) and the fact that they arrived on her birthday. Great job!

Date of experience: May 2, 2018
GB
1 review
0 helpful votes
Follow Judith W.
Unfollow Judith W.
Send Message
Share Review
Report Review

Thank You
May 4, 2018

Flowers arrived on time and were very gratefully received in perfect condition. The perfect way to let someone know that you are thinking of them

Date of experience: May 2, 2018
GB
1 review
0 helpful votes
Follow Maureen L.
Unfollow Maureen L.
Send Message
Share Review
Report Review

Brilliant
May 4, 2018

Thank you for delivering more beautiful flowers. My friend was delighted. Always beautiful fresh flowers.

Date of experience: May 2, 2018
GB
1 review
0 helpful votes
Follow Mark D.
Unfollow Mark D.
Send Message
Share Review
Report Review

Easy to use website, good selection, fairly priced, good delivery and kept informed throughout.
Flowers were a just because to my wife from my son and myself - she loved them.

Date of experience: May 2, 2018
GB
1 review
0 helpful votes
Follow Stephen L.
Unfollow Stephen L.
Send Message
Share Review
Report Review

No problems at all. Ordering easy, selection easy, all prices catered for. Could amend the order after I paid for it. Delivered without any problems.
Overall very pleased. Didn't get me out the dog house mind you but that's nothing to do with the flowers. Highly recommend.

Date of experience: May 2, 2018
GB
1 review
0 helpful votes
Follow sandra b.
Unfollow sandra b.
Send Message
Share Review
Report Review

A good selection of flowers to chose from, easy to order, arrived on time. Very nice flowers, the person was really happy with them. Thank you

Date of experience: May 2, 2018
Australia
1 review
0 helpful votes
Follow penny l.
Unfollow penny l.
Send Message
Share Review
Report Review

Random search for a florist has turned out to be a repeat business for me. Love the novel ways of keeping the customer informed.

Date of experience: May 2, 2018
GB
1 review
0 helpful votes
Follow Graham W.
Unfollow Graham W.
Send Message
Share Review
Report Review

Great choice of flowers, at great prices. Delivery as promised. Cant get better than that. Will use them again.

Date of experience: May 2, 2018
Australia
1 review
0 helpful votes
Follow Jane C.
Unfollow Jane C.
Send Message
Share Review
Report Review

We live in Brisbane in Australia and spoke with my mother in law who lives in the UK last night, she told us how beautiful the flowers were and how much she appreciated the chocolates that came with it. It is so nice to know that we can still send a beautiful gift to an elderly lady even though we live so far away

Date of experience: May 2, 2018
GB
1 review
0 helpful votes
Follow Dabashi s.
Unfollow Dabashi s.
Send Message
Share Review
Report Review

Great service
May 3, 2018

Hi, as it was my fiances Birthday, I ordered three different flowers, they were amazing.

Delivered on time. Perfect.

However, I had to pay extra charge about £5 for each one of them and they were all going to the same address. Ended up paying nearly £15 for delivery. One of the vase which I bought for about £7 was broken. That had to be put in the bin.

Not taking anything away of you, I appreciate your service and your flowers.

Thank you

Date of experience: May 1, 2018
GB
1 review
0 helpful votes
Follow Jacqui A.
Unfollow Jacqui A.
Send Message
Share Review
Report Review

Unsure
May 1, 2018

As a first time user not sure. I was unable to track my present to my friend and as it was meant to be a surprise I still do not know if she received the flowers or not.

Date of experience: May 1, 2018
GB
1 review
0 helpful votes
Follow Judy m.
Unfollow Judy m.
Send Message
Share Review
Report Review

Birthday flowers
May 1, 2018

Flowers were very nice on arrival but the roses were limp and dying the next day.
Very disappointed although delivery was good.

Date of experience: May 1, 2018
GB
1 review
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Send Message
Share Review
Report Review

RUBBISH
May 1, 2018

Very Very disappointed, the quality of the flowers delivered was extremely poor, some of the flowers had already started to turn brown up on delivery. And with in 2 days a good majority were already dyeing off or had gone limp, then with in a week all but one flower had to be thrown away, my wife who i bought these for for her birthday was extremely disappointed as was I...

Date of experience: May 1, 2018
Michigan
1 review
0 helpful votes
Follow Rajat D.
Unfollow Rajat D.
Send Message
Share Review
Report Review

Very good Web site, the flower displays are well represented, order process was smooth and easy, i made a international transaction which went off without a hitch, flower were delivered in time as mentioned on the site.

Date of experience: May 1, 2018
GB
1 review
0 helpful votes
Follow Hekeba C.
Unfollow Hekeba C.
Send Message
Share Review
Report Review

I ordered on a Sunday for next day delivery. Great contact from Serenata as to progress all the way through. The flowers gave my friend a moment she will never forget (her words) on a day she really needed it. Thank you!

Date of experience: May 1, 2018
GB
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Send Message
Share Review
Report Review

This is this first time I have used them. The website was easy to use and I was impressed with the way they kept me informed of each stage of the delivery

I would certainly use them again

Date of experience: May 1, 2018
GB
1 review
0 helpful votes
Follow Julie E.
Unfollow Julie E.
Send Message
Share Review
Report Review

Very plessed and was kept completely up to date on delivery status
Mums birthday gift snd she was very pleased

Date of experience: May 1, 2018
GB
1 review
0 helpful votes
Follow Tracey P.
Unfollow Tracey P.
Send Message
Share Review
Report Review

It Works!
May 1, 2018

A company that actually do what they say! Stunning flowers at affordable prices with regular updates on your purchase. A very pleaseant stress free experience and a very happy big sister! Many thanks.

Date of experience: May 1, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta