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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
California
1 review
0 helpful votes
Follow Jambu P.
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I recently ordered flowers, Online display of flowers did not match what was delivered. The bouquet contained more leaves than flowers. I will not order it any more here.

Date of experience: April 26, 2018
Ireland
1 review
0 helpful votes
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We ordered the red roses for the my grandmother's 96th birthday and added the birthday cake and a card. She was absolutely delighted. They arrived in great shape and were exactly as advertised. My uncle messaged me to tell me they were gorgeous and that they had made her day. I have ordered flowers several times now and have never had any problems.

Date of experience: April 26, 2018
GB
1 review
0 helpful votes
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Not good!
April 27, 2018

This is the third time ordering from Serenata and based on my first two experiences would have rated them highly. However no. 3 is still touring Scotland! I ordered on 28th for next day delivery informed next day that delivery would be set back one day. Now 1st July and informed delivery will be 2nd July. I await confirmation of delivery with interest.

Date of experience: April 26, 2018
GB
1 review
0 helpful votes
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Lovely flowers
April 27, 2018

I ordered flowers for a friends 50th Birthday. The website was very easy to use, the flowers were beautiful and arrived on the right day. I was kept informed by e mail of every step. Highly recommend this company!

Date of experience: April 26, 2018
GB
1 review
0 helpful votes
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I had no worries using Serenata because they had previously provided me with wonderful service. On this occasion it was just as good as the last and the recipient was over the moon. Thank you.

Date of experience: April 26, 2018
GB
1 review
0 helpful votes
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Beautiful but wilted
April 27, 2018

Hi pretty happy with flowers although quite dry on arrival and boxed in and the flowers were a little wilted Im not sure of the longevity of them

Date of experience: April 26, 2018
GB
1 review
0 helpful votes
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Good service
April 27, 2018

Second time I have ordered for a friend. I couldn't see the quality of the flowers in person but they looked greatin a photo. Will definitely use Serenata again. Thank you.

Date of experience: April 25, 2018
Texas
1 review
0 helpful votes
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Not happy
April 25, 2018

I wasnt happy with the order because the flower colors were flourecent, if I would have known it was going to be a flower power of disco colors I would have never placed that bouquet order. The flower choice and color originally was very soft tones and to see what was delivered was disappointing.

Date of experience: April 25, 2018
GB
1 review
0 helpful votes
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Isle of Mull Wedding
April 25, 2018

I got married on the Isle of Mull in Scotland. There is no florist on the island, so I took a gamble and ordered a large bouquet online. They arrived in perfect condition, at the right time, and I used the bouquet to make up and tie a bridal bouquet of white roses, and 4 bridesmaids posies. All delivered for £43. They looked amazing. I was so pleased. Thank you

Date of experience: April 25, 2018
GB
1 review
0 helpful votes
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I ordered flowers, chocolates and a card for my Mums birthday. Serenata kept me up to date when they were out for delivery and when they were delivered. My Mum was happy with quality and the service is excellent.

Date of experience: April 25, 2018
GB
1 review
0 helpful votes
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Excellent
April 25, 2018

Ordered flowers delivered next day and were perfect. Will definitely Order through Serenta again. Perfect birthday gift and so in expensive.

Date of experience: April 25, 2018
GB
1 review
1 helpful vote
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Excellent Service.
April 25, 2018

Ordered flowers and chocolates and they were delivered the next day. Got sent a picture of flowers they were gorgeous. Will definitely be using you in the future.

Date of experience: April 25, 2018
GB
1 review
0 helpful votes
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Never Disappointed
April 25, 2018

I have used Serenata Flowers more than a dozen times for birthdays, anniversary's and get well gifts.
We have never been disappointed - well presented bouquets, delivered as promised and value for money.

Date of experience: April 25, 2018
California
1 review
0 helpful votes
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There was a problem with the initial delivery of flowers to my daughter, by Serenata did a great job in dispatching the next day and keeping me informed every step of the way. Faith was very polite and helpful, and my daughter was very very happy with the flowers. Thanks again!

Date of experience: April 24, 2018
GB
1 review
0 helpful votes
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Ordered late in evening and got next day delivery which was great. Very happy with service. No complaints!

Date of experience: April 24, 2018
GB
1 review
0 helpful votes
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I chose a lovely bouquet and birthday cake for my mothers special 90th birthday. She said the flowers were lovely colours. I asked about the birthday cake and she didn't know what I was talking about. There was no cake.! I was very upset and angry that the cake had not arrived with the flowers. My mother became very upset because I was upset. I emailed Serenata Flowers to explain and all I got back was a sorry, we don't know what happened and they couldn't send another cake. Totally let down is an understatement. I am still waiting for more information, but I think I will be waiting a long time... This is the first and LAST time I will be using these florists...

Date of experience: April 24, 2018
GB
1 review
0 helpful votes
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Beautiful
April 25, 2018

Excellent service com beginning to end, beautiful flowers all fressh and smell gorgeous and prompt delivery at fair prices.

Date of experience: April 24, 2018
Turkiye
1 review
1 helpful vote
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I purchased the Blue Dendrobium bouquet for my daughter. She was so pleased with them said they were amazing and unusual. So pleased with this purchase. X

Date of experience: April 24, 2018
GB
1 review
0 helpful votes
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When i realised Sunday evening that my girlfriend was off work the following day, i thought id surprise her with some home delivered flowers. I came across Serenata Flowers via google. I ordered around 17:00 on the Sunday, and recived an Oh My God, they are beautiful! Around 12:00 Monday. FREE delivery. GREAT prices, GREAT service GREAT flowers! Will be recomending to friends and family. Amazing. Thank you.

Date of experience: April 24, 2018
GB
1 review
0 helpful votes
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Service is good
April 25, 2018

The service and ordering process is good. As the flowers are not delivered to the person who orders them it is very difficult to comment on the quality of the flowers. Not many people will phone up and say thank you for the flowers but they were not good quality. Maybe you should put a questionnaire in with flowers for the recipient to comment on the quality of the flowers.

Date of experience: April 24, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta