business logo of Serenata

SerenataReviews 2,713

2.4
How would you rate Serenata?
grey star
grey star
grey star
grey star
grey star

Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
GB
1 review
0 helpful votes
Follow Maggie P.
Unfollow Maggie P.
Send Message
Share Review
Report Review

The flowers were lovely and just as described. The lady who received them was delighted! They appear to be in bud and gradually opening somwill give pleasure for some considerable time.

Date of experience: April 24, 2018
GB
1 review
0 helpful votes
Follow Angela N.
Unfollow Angela N.
Send Message
Share Review
Report Review

Job done
April 25, 2018

Flowers delivered when stated, the day before being given as a present. Recipient absolutely delighted

Date of experience: April 24, 2018
GB
1 review
2 helpful votes
Follow Pat W.
Unfollow Pat W.
Send Message
Share Review
Report Review

Excellent service
April 24, 2018

I've not seen the gift but my cousin loved it! Plant and pamper set as shes just had a hip replacement done. Excellent service kept upto date.

Date of experience: April 24, 2018
Spain
1 review
0 helpful votes
Follow Maggie L.
Unfollow Maggie L.
Send Message
Share Review
Report Review

USED COMPANY TWICE - FLOWERS BEAUTIFUL ARRIVED AT TIME SPECIFIED
WOULD USE AGAIN BUT OBJECT TO BEING TOLD HOW MANY WORDS TO WRITE IN REVIEW AS IT IS SUPPOSEDC TO TAKE 15 SECONDS?

Date of experience: April 24, 2018
GB
1 review
0 helpful votes
Follow Helen S.
Unfollow Helen S.
Send Message
Share Review
Report Review

Disappointed
April 23, 2018

The flowers were delivered well on time on Saturday morning but unfortunately the roses were half dead and had to be discarded on Monday, just two days later.

Date of experience: April 23, 2018
GB
1 review
0 helpful votes
Follow Carly M.
Unfollow Carly M.
Send Message
Share Review
Report Review

Their own courier Failed to deliver early Saturday morning, No calling card left. Recipient was Definitely home, No buzzer to her door went on intercom, No knock on the door Nor was a calling card left anywhere with anyone. Flowers finally delivered on Monday, totally disappointing as the flowers were a birthday gift Saturday NOT Monday and were not of the great quality I had previously ordered. Sadly I won't be sing again.

Date of experience: April 23, 2018
GB
1 review
0 helpful votes
Follow Joanne L.
Unfollow Joanne L.
Send Message
Share Review
Report Review

Excellent
April 25, 2018

Thank you so much for delivering a beautiful bunch of flowers so quickly

Would strongly recommend, brilliant customer service and excellent value for money

Date of experience: April 23, 2018
GB
1 review
1 helpful vote
Follow Julie B.
Unfollow Julie B.
Send Message
Share Review
Report Review

Very pleased
April 23, 2018

I have been using Serenata Flowers for a little while now and have always been pleased.
The Sweet Dreams bouquet I selected for my daughters first anniversary was perfect. Colours and choice of flowers were beautiful. Well done and thank you

Date of experience: April 23, 2018
GB
1 review
4 helpful votes
Follow Kadie F.
Unfollow Kadie F.
Send Message
Share Review
Report Review

Beautiful
April 23, 2018

The follwers are beautiful some open and some as buds so they will last a long time. Simply stunning

Date of experience: April 22, 2018
GB
1 review
0 helpful votes
Follow LYNDA S.
Unfollow LYNDA S.
Send Message
Share Review
Report Review

Disappointment
April 22, 2018

The recipient of the flowers said she had to throw the calendulas away when they arrived as they were droopy & definitely not fresh & the pink flowers were also very droopy & did not pick up the next day so threw them out also - so that is not very satisfactory so I won't use you again & will not recommending you.

Date of experience: April 22, 2018
GB
1 review
0 helpful votes
Follow susan m.
Unfollow susan m.
Send Message
Share Review
Report Review

Impressed!
April 22, 2018

First time of using this company. I didnt get to see my order, but my sister said the flowers were beautiful, and the chocs lovely wrapped, and delicious.
Arrived on perfect timing as stipulated. Would reccomend to friends.

Date of experience: April 22, 2018
GB
1 review
0 helpful votes
Follow Erica L.
Unfollow Erica L.
Send Message
Share Review
Report Review

Stunning
April 22, 2018

I ordered for my first time tocheer my son and daughter in law up x they were absolutely amazing x the colour and condition was stunning xwill definately use again x

Date of experience: April 22, 2018
GB
1 review
0 helpful votes
Follow Deryn J.
Unfollow Deryn J.
Send Message
Share Review
Report Review

Fabulous!
April 22, 2018

Ordered some flowers for my daughter who is away at university and had just been offered her first job for when she graduates and her response to them was The flowers are stunning!

Date of experience: April 22, 2018
GB
1 review
0 helpful votes
Follow Lorrayne S.
Unfollow Lorrayne S.
Send Message
Share Review
Report Review

Excellent service and kept up
To date with delivery etc but flowers didnt seem such a nice quality as pic and not same colours, would probably use again if sending from a distance

Date of experience: April 22, 2018
GB
1 review
0 helpful votes
Follow Anne C.
Unfollow Anne C.
Send Message
Share Review
Report Review

Excellent service
April 22, 2018

Flowers were easy to order, with a choice of delivery times and a lovely choice of arrangements. My daughter was very happy.

Date of experience: April 22, 2018
GB
1 review
0 helpful votes
Follow Kulsum D.
Unfollow Kulsum D.
Send Message
Share Review
Report Review

Reliable
April 22, 2018

I have ordered from here twice and i have to say they are reliable and flowers are as described and shown in photos.
No hassle, very straightforward to use the website

Date of experience: April 21, 2018
GB
1 review
0 helpful votes
Follow Tony l.
Unfollow Tony l.
Send Message
Share Review
Report Review

Rubbish
April 21, 2018

Couldnt deliver for some reason even though people were there. Said would try again but waited until the next day (a weekend) to deliver a birthday gift to an office on the weekend. Ridiculously stupid and idiotic

Date of experience: April 21, 2018
GB
1 review
0 helpful votes
Follow Sue C.
Unfollow Sue C.
Send Message
Share Review
Report Review

Fantastic service
April 22, 2018

Ordered flowers for next day delivery
Have to say the recipient was delighted as the flowers were fresh and beautiful and great value
I was kept Informed throughout with updates of when flowers would be delivered.
Love this company and if I could give more than 5 stars I would!
Great service

Date of experience: April 21, 2018
GB
1 review
0 helpful votes
Follow Carole P.
Unfollow Carole P.
Send Message
Share Review
Report Review

Baby Flowers
April 20, 2018

Sent to my daughter on the birth of her baby absolutely amazing bouquet with a little blue teddy and I also had a baby card from your company. Orderd the flowers about 20:45 and they were delivered to her door at 10:00 the next morning and free delivery. Outstanding value lovely bouquet and Teddy bear and acard and surprisingly I never left my armchair and the were delivered 200 miles away.

Date of experience: April 20, 2018
GB
1 review
0 helpful votes
Follow Rob H.
Unfollow Rob H.
Send Message
Share Review
Report Review

Flowers
April 20, 2018

Not very good delivered to wrong address dont know why had my delivery address for my fiancee 40th birthday

Date of experience: April 20, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta