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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
GB
1 review
0 helpful votes
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Great service
June 24, 2018

Ordered a large bouquet to send to a good friend, she was very happy with it. The site is easy to use, good value, and I like the fact that I get both a despatch and a delivery notification.

Date of experience: June 24, 2018
GB
1 review
0 helpful votes
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Wasted money
June 24, 2018

I ordered flowers for a funeral. Paid extra for next day delivery. I dont know where they left them as they were not there when i attended the funeral. Everyone elses (from different company's) were there. Maybe they have never delivered to a crematorium, before.

Date of experience: June 24, 2018
GB
1 review
0 helpful votes
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Ordered flowers for my mother in law, just to let her know we were thinking of her. Once again not disappointed, a gorgeous bouquet of flowers arrived to brighten up her day. I love Serenata flowers I can always rely on them. Would strongly recommend you give them a try. Start with the raspberry ripple...

Date of experience: June 23, 2018
Pennsylvania
1 review
0 helpful votes
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I live in the states. Ordered flowers for a birthday and received excellent service. Notified of the order, notified of en route for delivery, and notified when delivered. Very good service from another country! Thank you very much!
James Solomon

Date of experience: June 23, 2018
Australia
1 review
0 helpful votes
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Very Happy
June 23, 2018

Last minute order of flowers & little Birthday cake from Australia for UK delivery. Easy to do, and arrived promptly. The photos I have seen look good, flowers look fresh and apparently smell beautiful. Will be interesting to see how long flowers last, they look like good size buds. Recipient very happy so for now, very happy to use again. Good value.

Date of experience: June 22, 2018
GB
1 review
0 helpful votes
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Very happy
June 23, 2018

The recipient was very happy with the flowers, delivered the next day too as promised. I will be using this service again.

Date of experience: June 22, 2018
Canada
1 review
0 helpful votes
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I live in Canada. Serenata's website is efficient and easy to use. There is a wide range of selections and options. There delivery was speedy. I would have liked to tell them more about what to do at the door to the apartment complex. However, their website instruction button 'be patient' seems to have conveyed what I wanted to say to their delivery person. My recipient loves the flowers, which is all I can ask! I can highly recommend this company.

Date of experience: June 22, 2018
GB
1 review
0 helpful votes
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Great next day delivery service and fantastic value for money. Id definitely use again and would recommend to others

Date of experience: June 22, 2018
GB
1 review
0 helpful votes
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Sent flowers to my 94 yr old Aunt. Easy selection and ordering process. Great delivery. Flowers arrive fresh looking and in bud. My Aunt was thrilled. Thank you.

Date of experience: June 22, 2018
Jay C.
GB
1 review
0 helpful votes
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Beautiful flowers
June 23, 2018

Recipient was very happy to receive the beautiful flowers which arrived in 'a huge box'. Prompt delivery and arrived within the times specified by the courier. Thanks Serenata Flowers.

Date of experience: June 22, 2018
GB
1 review
0 helpful votes
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Excellent
June 23, 2018

Very impressed with Serenata Flowers. The confirmation emails you get are amazing and personalised you also get a personalised email immediately after the flowers have been delivered. The Flowers themselves were beautiful. Have already recommended Serenata Flowers to my friends already :) Excellent and I shall certainly use them again.

Date of experience: June 22, 2018
GB
1 review
0 helpful votes
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The flowers were delivered first thing in the morning and my daughter was delighted with them, Sent me a picture and they looked lovely. Will have no hesitation to use Serenata Flowers again and have included them in my contacts list.

Date of experience: June 22, 2018
Washington
1 review
0 helpful votes
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Fantastic floral gift as it always is from Serenata Flowers. I sent the blue tub of pink roses and pink teddy bear to my sister in Ireland. We had just had five days together after not seeing each other for several years and I wanted to mark the occasion. She was delighted with the gift and I was too. The service and quality of the gift was superb as it always is from Serenata flower. Thank you.

Date of experience: June 21, 2018
GB
1 review
0 helpful votes
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A-MAZ-ING
June 22, 2018

Flowers arrived early, received a massive thank you from her and she sent a photo of the flowers, they look amazing. Very informative with quirky emails. Love it. Would 100% use again

Date of experience: June 21, 2018
GB
1 review
0 helpful votes
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The flowers arrived safely and my friend is delighted with them. She says they have a lovely scent which they can smell when entered no the room. I thought I ordered carnations which dont normally have scent. However as long as the bouquet arrived and my friend is pleased that is all that matters. Thank you.

Date of experience: June 21, 2018
GB
1 review
0 helpful votes
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I selected two bouquets to be delivered in different parts of the country. Both arrived on time and looked exactly like their description. Both recipients were delighted with their flowers-thank you

Date of experience: June 21, 2018
Indiana
1 review
0 helpful votes
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I greatly appreciate the wonderful service of your company. The website is very easy to use and the quality of flowers looks absolutely wonderful when they arrive. I am so happy it is so easy for me to make my sister happy in England bu being able to send her beautiful flowers from the United States. Thank you Serenata Flowers.

Date of experience: June 21, 2018
GB
1 review
0 helpful votes
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Fabufloral
June 21, 2018

Beautiful flowers ordered for my daughters birthday at 8am and she had received them at work by 1pm excellent service. The lady who delivered them went out of her way to ensure she found my daughters office which apparently is not easily found in a large busy hospital. Will definitely recommend and use again

Date of experience: June 21, 2018
New Zealand
1 review
0 helpful votes
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Long distance order
June 21, 2018

Ordered in NZ for the UK so didn't see it but the recipients were very happy and raided it before the camera came out. Can't ask for more than that!

Date of experience: June 20, 2018
RU
1 review
0 helpful votes
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Easy to order, great variety of the flowers. I was ordering flowers from Russia for my friends. I had no problems at all! Besides the delivery was on time!
Thanks for the good service!
Will definitely order again!

Date of experience: June 20, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta