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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
GB
1 review
0 helpful votes
Follow Jon B.
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I ordered some flowers at nearly 5pm and they arrived the next morning. I was kept informed of the progress of my order and I also received an email when they were delivered.

The only minor criticism was the flower feed sachet had been cut and arrived empty.

Date of experience: June 28, 2018
GB
1 review
0 helpful votes
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I ordered the bouquet on line on Tuesday and they were delivered the next day. I had emails along the way updating when the flowers left the shop and when they had been delivered. Its a fabulous service, value for money and Beautiful Flowers. I have used this company before and always been treated really well.

Date of experience: June 28, 2018
GB
1 review
0 helpful votes
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Great service
June 28, 2018

I have never had a bad delivery experience, they always deliver on time and the recipients have been delighted every time.

Date of experience: June 28, 2018
Australia
2 reviews
0 helpful votes
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Excellent Service
June 28, 2018

I live in Australia and I needed to send flowers to the UK, from beginning to end, the service was fantastic with emails giving updates, the resipiant of the flowers said they were beautiful, thank you.

Date of experience: June 27, 2018
Australia
1 review
0 helpful votes
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Smooth operation in the Uk I was able to order online from Australia and my flowers were delivered on time with live updates

Date of experience: June 27, 2018
GB
1 review
0 helpful votes
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Perfect!
June 28, 2018

Thank you for helping me to offer such an amazing gift to my daughter. Happy with the service like always!

Date of experience: June 27, 2018
GB
1 review
0 helpful votes
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Excellent as usual
June 28, 2018

Excellent service, as usual, delivery early on the right day, making for a happy start to the day for the recipient and I'm told that the Plant was beautiful.
Thank you SerenataFlowers, you never fail to deliver in every way.

Date of experience: June 27, 2018
Australia
1 review
0 helpful votes
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Excellent all round
June 27, 2018

The flowers that were delivered were lovely and beautifully presented. They are still blooming after 2 weeks. The service was great, very easy to order and arrived on time. My mother also commented on how nice the delivery man was, so very happy all round. Thank you!

Date of experience: June 27, 2018
Australia
1 review
0 helpful votes
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Everything was %!
June 26, 2018

Excellent service from confirming my order to the exact time within an hour for delivery, flowers were beautiful best experience I have had with online ordering for flowers. I live in Australia these went to England I was quite concerned it would all work out, happy customer!

Date of experience: June 26, 2018
GB
1 review
0 helpful votes
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Lovely flowers
June 26, 2018

Website easy to use. Flowers came on time. I order 1 bouquet saw how lovely they was so I order another for my sister in law. Will order again.

Date of experience: June 26, 2018
Florida
1 review
0 helpful votes
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As promised
June 26, 2018

Excellent service - Constant communication and updates. Goods were delivered on time, as per my request. The recipient was delighted with the flowers and gifts that I had ordered. Everything as promised.

Date of experience: June 26, 2018
GB
1 review
0 helpful votes
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Thank you
June 25, 2018

Excellent service, great communications, delivery on time, wrapped and package well. Will use again.

Date of experience: June 25, 2018
GB
1 review
0 helpful votes
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Flowers Delivered
June 25, 2018

Great service, great communication, great product. A pleasure to do business with. Would recommend to anyone for any occasion

Date of experience: June 25, 2018
GB
1 review
0 helpful votes
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Flowertastic
June 25, 2018

First time shopper and will recommend to all what a superb service, the mail information was a joy to read, flowers as described lovely.

Date of experience: June 25, 2018
GB
1 review
0 helpful votes
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Excellent service!
June 25, 2018

Ordered flowers for my friend's 50th birthday - they arrived on time and she was delighted with them - very reasonable price - would definitely use again.

Date of experience: June 25, 2018
GB
2 reviews
0 helpful votes
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Faultless!
June 25, 2018

Delighted with the bouquet I ordered and its price; the flowers were also delivered in very good time. Ill always use Serenata when sending flowers.

Date of experience: June 24, 2018
Australia
1 review
0 helpful votes
Follow Carrie B.
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I ordered the basket of white flowers/plants to be delivered to a family member living in London, all the way from Australia. They were THRILLED with them and sent me a photo of the basket and it looked exactly as the photo I ordered from. Second time I have used this delivery company and I have used others in the past, but have usually been disappointed with them. Priced very well, quick delivery and exactly as I had ordered... you cannot get better than that! Very happy, and I will be back again, thank you.

Date of experience: June 24, 2018
Latvia
1 review
0 helpful votes
Follow Robert W.
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The flowers arrived on the day they were expected. The orchids looked just like the photo I chose them from. They were in my wife favourite colours and she LOVED them as an anniversary present. It made me flavour of the week, lol. The buds on the Orchids are still flowering 4 days later. I expect they will last much longer. Thank you so much Serenata Flowers.

Date of experience: June 24, 2018
Oregon
1 review
0 helpful votes
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Always Perfect
June 24, 2018

Im a Nottinghamian living near Seattle. Every time Ive ordered flowers for my mum theyve been amazing. I can always trust Serenata to get it right

Date of experience: June 24, 2018
GB
1 review
0 helpful votes
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Ordered a deluxe bouquet of 32 stems but they sent standard 21 stems. I was disappointed because I wanted a larger bouquet as a thank you. Not resolved yet, but if they deal with this well, I would order again as my friend said that the flowers arrived nicely packaged and in excellent condition.

Date of experience: June 24, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta