Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
This summary is generated by AI, based on text from customer reviews
Lovely flowers really pleased with tgem and the way they were delivered. My mother in law was over the moon.
Beautiful flower for my Daughter returning to work after having our gorgeous grandson. Arrived on time was sent a picture of them and they look lovely. Perfect for Daughter when she arrived home from her first day back. Thank you
Ordered flowers Sunday lunchtime and they were delivered by Monday lunchtime. Easy to use website and excellent service
I needed to send some flowers over a weekend. This was the only site that enabled me to order flowers on a Sunday for Monday delivery. The site was very easy to use, very reasonable prices especially with next day free delivery. I was able to track my flowers and was e mailed once they were delivered. Best of all my friend loved them!
I was kept informed the whole time about delivery etc. I have not seen the flowers but was told they are stunning, and my friends were delighted with them.
Next day free delivery and great value flowers that look beautiful with plenty ofchoices will definitely order again
Will not refund my money because I havent sent a photo of the bouquet so have arranged for another bouquet to be sent, will see on the next delivery
Arranged for flowers to be sent to my friend for her birthday they were that bad it looked like I hadnt paid good money for them, I was so embarrassed, will never use these ever again, they were sent in a box and 2 pieces of kitchen roll that was bone dry round the bottom of the stems, no wonder the petals had dropped off and they were half dead. They offered to resend more but Ive refused and requested a full refund, wil see what happens
Very impressed with the speed of the delivery and the recipient was delighted with the flowers. Would recommend and use again.
Amazing company always deliver on time whether it's for a birthday or thank you they've never let me down thank you so much
Delivery was very good however, the quantity of flowers for money spent was very poor. I had to get further flowers from local shop to add to them. 5 people had chipped in towards them and the bunch received. We spent £25 and this was smaller than one I bought for £7.50 in local shop.
Flowers arrived when supposed to and in good condition, would use again, was updated through out the process
I had forgotten to post my friend's birthday card so decided late on Thursday to send flowers. The website was clear and accessible and the choice quite spectacular. The process of ordering was simple and took only a couple of minutes. I received emails confirming my order and dispatch. The next day my friend rang to say thank you and was delighted with the selection and freshness of the flowers (not like some other florists, she said). Serenata will be my first choice in future. Thank you.
It was great ordering flowers from Canada to reach the UK the following day. I got email updates for when it left for delivery and when it was delivered. There were vast message options and drop off instructions to choose from which really helped me achieve what i wanted. Unfortunately it is extremely expensive and continues to get more expensive when you factor in delivery, a vase, a card and the conversion from Pounds to Dollars.
Excellent service lovely flowers caused quite a stir when they were delivered. Same again next time. Needless to sat she was highly delighted, but still will not marry me.
I live in Vietnam and needed to sent flowers to the UK. The flowers arrived on time, were nice and well appreciated.
First time used this firm. Well impressed for their communication to delivery, Sent flowers to my daughter for her birthday and some of the other items to make her day special. This made her day as she could not be at home due to work. Big Thank You For Making Her Day Serenata Flower,
I live in Australia and needed to send flowers to the UK. The flowers were lovely and they arrived on time & in good condition. Had email at start and delivery. As the recipient lives in the countryside and it is usually difficult to find their address, but flower delivery got through just fine. First time using this service. All good.
Sent these as a gift for my friend. Beautiful arrangement of cerise pink & white. She was delighted.
Great on lune ordering service, communication & delivery notification.
5 stars
My friend loved them and they kept in touch letting me know when they were dispatched and delivered.
Excellent website and easy to use, flowers come in bud so last well. Prices are fantastic and up to date delivery info sent throughout.
About the business
Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members