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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
GB
1 review
0 helpful votes
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Great
June 20, 2018

Great flowers the wife loved them, delivered the following day from the order time and given a one hour delivery window that was kept.
Will use again and will recommend.

Date of experience: June 20, 2018
GB
1 review
1 helpful vote
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Flowers
June 20, 2018

My friend did receive her flowers and thought they were beautiful. But I had tried to cancel the order due to my friend having cancer and was taken ill with high temperature and was rushed into hospital while she was away for the weekend from her home. Wasn't very impressed that nothing could be done to stop the order.

Date of experience: June 20, 2018
Canada
1 review
0 helpful votes
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Excellent service!
June 20, 2018

My order was processed quickly and efficiently online. The recipient was very pleased with the basket of flowers/plants (which seemed nicer than in the picture shown when the order was placed). Next day free delivery was a bonus! I would definitely order from SerenataFlowers again.

Date of experience: June 20, 2018
GB
1 review
0 helpful votes
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Great
June 20, 2018

Easy to order and great swift service will use u again for future occastions and hope to get same level of service. The picture on web site showed flowers in varse but the came without it wasnt aware till i looked again it was extra

Date of experience: June 20, 2018
GB
1 review
0 helpful votes
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Thank you so much for your outstanding service. My Bestie lives 300 miles away and it's wonderful to know that I can make her day with beautiful flowers xx

Date of experience: June 20, 2018
AE
1 review
0 helpful votes
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Excellent Service
June 20, 2018

Placed my order one evening and my auntie had her beautiful bouquet delivered the following morning, what more could one ask!
I would highly recommend Serenta Flowers and will definitely use them again.

Date of experience: June 19, 2018
GB
1 review
0 helpful votes
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Beautiful flowers
June 20, 2018

The lady I sent them to said they were beautiful. I have used Setenta before. They were delivered when they said and the tracking was spot on.

Date of experience: June 19, 2018
GB
1 review
0 helpful votes
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Delivery good. But, flowers already dying/on way out when received, consequently not worth money paid.

Date of experience: June 19, 2018
Lesley W.
GB
1 review
0 helpful votes
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Great experience
June 20, 2018

Easy to order, good prices, delivered on time & kept informed of progress. I haven't seen flowers but am assured they are beautiful.
What's not to like, I'll definitely recommend Serenata flowers.

Date of experience: June 19, 2018
GB
1 review
0 helpful votes
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Alround a very good efficient service that I would use again and recommend to anyone. Thank you SerenataFlowers.

Date of experience: June 19, 2018
GB
1 review
0 helpful votes
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Brilliant
June 21, 2018

Excellent service, wouldve helped if I gave the right house number but was all sorted. Definitely would order again. Thank you

Date of experience: June 19, 2018
GB
1 review
0 helpful votes
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Always reliable
June 19, 2018

The occasions I have used Serenata have always been successful. I will continue to use them. The selection of flowers are lovely.

Date of experience: June 19, 2018
GB
1 review
0 helpful votes
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Brilliant
June 19, 2018

Every time Ive ordered from serenata, theyve always been very responsive and great service. Would highly recommend

Date of experience: June 19, 2018
France
1 review
0 helpful votes
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Delivered in time and in very good condition; beautiful bouquet; will use this company again; thanks

Date of experience: June 19, 2018
GB
2 reviews
1 helpful vote
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Supposed to have delivered Saturday (ordered Thursday) but they never arrived. Was told new delivery is Wednesday. After kicking up a stink I was told they don't deliver to where I wanted them delivering. Really? The address was in their dropdown and they took my money. Went to trading standards this morning as I was told I couldn't have a refund and the flowers miraculously got delivered today. Shocking customer service, using endless amounts of excuses. Never again; I'll go elsewhere in future!

Date of experience: June 18, 2018
New Jersey
1 review
0 helpful votes
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- Sunday delivery is a plus.
- prices are very competitive
- emails and communications were quick, clear and modern/ fun (informed on every step of the ordering and delivery process)
- the quality of the flowers are great. So please with the outcome

Would definitely recommend this company. I have been disappointed by so many others, but I have finally found a company that I think I am going to stick with.

Thanks!

Date of experience: June 18, 2018
GB
1 review
0 helpful votes
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Beautiful flowers
June 18, 2018

I ordered a potted orchid in a glass planter, which was delivered quickly and in excellent condition. The receiver was absolutely thrilled with it.

Date of experience: June 18, 2018
GB
1 review
0 helpful votes
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Not pleased! Ordered a Premium Bouquet for a Diamond Anniversary - the roses had brown edges and not sure if theyll last more than a few days!

Date of experience: June 18, 2018
GB
1 review
0 helpful votes
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Quality of the the service was really good and they responded immediately when I contacted them to let them know I had got the delivery day wrong. Flowers looked and smelled great. Will definitely use these guys again!

Date of experience: June 18, 2018
GB
1 review
0 helpful votes
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My first choice
June 18, 2018

I always user Serenata for sending flowers wherever possible. My recepients have always been very pleased.

Date of experience: June 18, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta