Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
This summary is generated by AI, based on text from customer reviews
I needed to use a new company from before, you have made the ordering process easy and quick. My Dad was very pleased with the quality delivered to him - and hes a gardener, so you did well!
Ordered this from New Zealand so I havent seen the flowers, but the service was great and I was notified at each stage - which is really important when you are not in the same country lol
Fast, efficient service, delivery was on time and a really high quality product. My wife was very happy!
Very good service and my girlfriend loves flowers from there as I just surprise her with them. Lots of wide selection of flowers etc and colours are great fast dilivery service and like using seranta.
They arrived quickly and she loved them. A beautiful bouquet of flowers in a vase. Very quick and easy to order on their website and prices were great.
I have had several deliveries of flowers from you to various people - but the special one was Friday 15th June to m7y wife - it was our 45thwedding anniversary - I(t6 was sent Meadowview Nursing Home where my is because of dementia. I was disappointed with the quality and quantity of the flowers for this very special occasion - some were drooping by miday!
It is the first time I have used Serenata Flowers and am so pleased with my purchase. The flowers are beautiful and I liked the way I was informed to let me know that they had been delivered. There is a good selection to chose from and not too expensive with free delivery. I will definitely use them again. Thank you so much
Jan B Leigh
Easy to choose from a good selection of flower/chocolate packages.
Service from order to delivery was excellent.
A wonderful display of beautiful blooms to brighten my lovely friends day. She was so pleased to receive them. Excellent service thank you again serenata flowers.
The whole process was excellent - easy to navigate site, simple ordering process, notification when the delivery has been made and on top of great value for money inlcuding free next day delivery on orders made before 10pm.
I know who to use next time I need to order flowers
Advertise next day delivery. After chasing a van courier visited to tell recipients that their surprise had been ruined by a bottle of port breaking so they wouldn't be getting it. After web complaint it was delivered but 5 days late and not a surprise. The bottle was Vignes d'oc Pays d'oc not port. The web site asks me to get a photograph. |A simple gift to a seriously sick lady has turned into a nightmare. The complaints process is nonsense. I didn't want hard work I just wanted to cheer a grievously sick lady up a bit.
Simple to place order, regular updates of when the flowers would be arriving and beautiful flowers received. Great value and Great service.
Ordered a bouquet did not specify a time and within the order it does not state the time span so presumes it would be with me before 6pm on the day, oh no it wasn't so the lady who was 60 had to wait until the next day for the delivery which came at 4 pm
I ordered a bereavement flower from Serenata for the first time. I was so impressed with the level of service I got from the moment I clicked the order button till they delivered the follower to the beneficiary. Their communication is fantastic. Simple, easy to follow and correctly/sympathetically worded, as if their on the shoes of the customer. The beneficiary also texted upon recieving the flowers to let me know how pleased she was with the flowers.
Bought a Grandissimo bouquet of flowers as a surprise and the Pink Roses were dead and shrivelled
Contacted the so called Customer Service to be told to "remove the Guard Petals from the flowers" but they were too far gone after submitting 10 separate photos Staff at Serenata were no closer to a resolution so ended up spending more money and going to Interflora who saved the day and when I actually shown them the Photos of the bouquet from Serenata they were horrified
My Advice to ANYONE is avoid Serenata as Customer Care is not Important and you get fobbed off asking for more and more photos but not addressing the issues at hand
***COMPLETE WASTE OF TIME AND MONEY***
Have used Serenata a few times in the past and apart from one bouquet which was substandard (and which you replaced immediately), I can only say well done - excellent service and recipient delighted. Can highly recommend Serenata!
Maureen M.
Fantastic next day service. Ordered them from the other side of the world for a friend's birthday. Was kept informed with fun emails every step of the way and my friend said the flowers are beautiful. Can't ask for more!
This is the first time I have bought flowers from Serenataflowers and it was so easy to order them and I was kept informed every step of the way (in a lovely friendly way) from me ordering them to my friend receiving them. My friend said they were gorgeous and is thrilled with them.The price was great, the service was great and the flowers are gorgeous.
Thank you so much. I will always use Serenataflowers from now on.
I have used Serenata for a couple of years now. Never failed on customer service. Recipient has just been "bowled over" by the flowers - would highly recommend and I would not use anyone else.
Ordered huge birthday arrangement - what arrived was 4 roses, a number of tiny blooms and lots of green foilage. I was embarrassed and mortified to have paid £45+ for equivalent of roadside flowers. Over half died within less than 48hrs, when I complained I was told to send photos. Although sent was told not received and nothing they could do as it was now the morning of day 4 not within 3 days. Shocked by poor customer service as have been ordering from Serenata for yrs. Will not be doing so again - do not waste your money!
About the business
Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members