Sensee

Once you've got through to training, prepare to listen to trainers personal stories and fake cheer. If you're remotely right of center you're going to hate it.
I resigned after 2 days of stomach churning rubbish, whilst real training took up half 25% of the time. They could do it in 4 weeks instead of 8 if they dispensed with pink hair conversations and general crap. The IT department needs to get a grip. I resigned after 2 days.

Want to work for them? Provide your own equipment: pc, desk phone and headsets. Pay for your DBS and be prepared to be micro managed. There is more I can add but simply read the other wonderful reviews.

Dealt with them a few years ago, with a hiring manager who randomly decided to rubbish my antique collection mid interview. There are plenty of better jobs out there. No idea how they have managed to get 7 reviews to counterbalance 21 bad reviews, but people aren't stupid. Get your recruitment policy and staff sorted out, then you might be worth working for.

Worked there for 5yrs. Worked up from agent to management. At first everything seems fine but soon realise there is no consideration for anything other than what benefits the company and keeps their secrets at all costs. Staff are disposable, turn over terrible, not a good environment to work in at all. I'm sure there are still a few good people left but that won't stop the rot as it comes from the top down. No consistency, honestly save yourself the time money and stress.

Having completed hours of online tests and had a video interview i was told i would be perfect for BUPA because I have a medical background. Then to be told by someone i had never met or spoken with that they had decided no i could not have that contract as there was a conflict of interest! There was NO conflict of interest.
I was then provisionally offered another role with them and was obliging with regards to hours etc only to be told again that there is no job! This time the client had changed their mind! I am a highly professional person who has worked within the customer service arena for many years and to be frank from what I have seen this company is a shambles.
Very low pay. They ask you to spend a fortune on a computer, you pay for your telephone line - you pay for your DBS check, you pay for head phones and they pay you barely above minimum wage.
My advice AVOID.

Sensée is an amazing company to work for with leading brands as their clients. So many jobs were created during pandemic and the company hasn't stopped growing since it was created as one of the specialised in home working. I've worked there for many years and I can say they are the best employer I have had. The low rating reviews may have been due to one off experience but this company is an outstanding one.

Terrible company. They do not care how they treat you training is awful management is terrible. They dismiss you for reasons which are beyond me. You try and contact hr to speak about problems they do not respond. Never known a company like it. Do not waste your time and work here the training manager does not know what she is doing and has very little respect and will not help you in anyway. Or give you answers you need. And will tell you. You cannot appeal. You ask her questions she cannot answer very unprofessional. Terrible company

I have never left a review of a company before but feel in this instance I need to. I pretty much agree with all the other negative reviews and in fact question the true authenticity, all be it few reviews that say how great the company is! No management support, poor training, poor pay are just a few of the issues. No pay for downtime when the company deems the issue is that of your computer (which is most of the time). Every issue I had was due to the companies applications not wanting to work, usually when windows updates had been done (which you are encouraged to check before every shift, along with running a ccleaner). You end up waiting usually hours for what normally is a poorly trained IT operative to fix the issue remotely which isn't always successful. This then affects your adherence bonus for the month which is set at 99% even though you are at work wanting to do your job, so you lose all of that as well! I have communicated with numerous management individuals both within the account I worked on as well as HR and the COO and in my opinion they are all as corrupt and nasty as each other. I could go on and on but if by writing this review I have prevented someone from wasting their time then it has been worth my time!

Was with them for nearly a year during which I was treated like an idiot, didn't feel valued, respected or trusted, the spy on your PC by installing keyloggers. Shifts were changed with no notice and technical support is laughable. Targets were nearly impossible to reach and when you reached your target it was a case of only just. Also had problems with getting paid on time and if held up on a call at the end of a shift never got paid the extra... Hated every day I worked for them.

This has got to be the worst company in the history of companies to work for. Their hiring process is extremely long and invasive borderline espionage! Their registered address is a sham address and they keep your first weeks salary.

After being hired and after spending over £300 in equipment they withdrew my offer of employment because according to them I did not provide proof of my acitvity prior to employment. I sent it TWICE, via mail and email and phone conversations.

Stay away from them!

I have to say that I'm surprised by some of the reviews of Sensée that have been posted on this site. I've been working for the company since 2014 and I absolutely love it. I've worked for other contact centres and Sensée certainly treats their people better. If you think that working from home is a case of 'when and how I want', then that's not the case - certainly at Sensée. You need to pick your shifts within the 'rules' of your account, and you do need to have a proper work area and a desktop pc. You also need to undergo training (they pay for that) successfully. I think this is perfectly normal as we are dealing with customers on behalf of major brands... I do get to work in a way that gives me much more flexibility than in a bricks and mortar operation, which suits me and my family down to the ground. Although it's a work from home role, I am never lonely. I have great colleagues and the technology allows people to interact with each other when we're not dealing with customers.

I agree with all the reviews on this site, I must advise do not work here. As a former employee I was treated horribly, only desperate people would work here. They treat you like a child, talk down to you with no respect. The shift hours are forced on you, I have never felt so controlled in my life. They try to control everything you are doing, listening in to your calls. Its ridiculous. There is so much more I could add, but do not work for them. LISTEN TO THE REVIEWS.

I worked here for 6 years and can honestly say I would never work here again. When I first started it was great, management and team leaders really cared about our well being, however that changed a couple of years in, the company really only cares about their clients and could not care less about their employees. I worked on a few different accounts, and they are all truly awful and stressful, targets are ridiculous and booking hours is a complete joke and most of the time you would be left with hardly any hours, therefore team leaders would often add hours for you that were totally unsuitable which resulted in having to ask for shift swaps on a regular basis, good luck with that!

Towards the end of my time here I was feeling extremely stressed and suffered depression, which I mentioned a number of times to management, but they were in no way interested at all. I lost a very close family member, and needed time off, only to be told I would need to call in to absence line every single day I was off to report why! This is a disgrace, bad enough losing someone you love without being grilled every day I was off to explain why, and to add insult to injury, I was asked on my third day off, if I was coming back to work any time soon, appalling. I was even threatened with disciplinary one time for having time off during a very anxious time being tested for cancer, which I find disgusting, by a male team leader with a power hungry attitude who thought he was god!

I can say that some other reviews are wrong regarding not being paid for time on calls outside of their shift, we were always paid for overruns, and we were never forced to announce toilet breaks, so this is incorrect.

There used to be some really lovely, caring people working for sensee, and the team leaders I worked with were fabulous, however sadly I cannot say the same for those higher up the ladder.

To sum up, if you enjoy stress and pressure, and don't mind being grilled when you desperately need time off, then go for it.

On its surface, Sensee's business model is compelling: no more commuting is something everyone wants.

However, read (and pay heed) to the raft of negative reviews here. Sensee is not your traditional callcentre: Sensee are beholden to their clients, and they promise their clients a number of hours which are fulfilled by you, the agent, and your colleagues.

In practice, this means the following:

* No real flexibility. Mandatory hours exist. Each week, the hours are released, and there is a mad scramble to book the hours you want. If you can't get those on time (and sometimes they don't appear when they ought to), you can wind up with a patchwork quilt of hours which leave you 'commuting' to your home office multiple times per day.

*Taking holiday during busy periods (e.g. Term time) you may as well forget. Only a certain number of hours are provided as holiday hours, and once they're gone, unless you can beg for a shift swap with someone else, they're gone. MONTHS in advance. I have never seen anything like it.

* Shifts can change at short notice. The only way to protect yourself is to book holiday, but refer to the above as a warning. It is the most inflexible company when it comes to booking holiday I have EVER worked for. They simply don't hire enough agents to create enough of a buffer to provide holiday unless it's outside of peak periods. If you holiday in the winter and your sister's wedding is in the winter, you're ok!

* Interaction with management occurs online and mostly via text conversations using software tools - there are often many people asking questions and not enough senior team members/managers to answer these quickly.

If you are on a part time contract, don't have any commitments which you must attend at particular hours, and don't mind not taking any holiday at busy periods unless a kind soul offers to swap with you, Sensee might be worth it for you. It is not entirely the fault of the company, as they are tied to their clients. As it stands, working for Sensee means you bend to their requirements -- it is not at all as flexible as it is made out to be.