NIJ B.

I have to say that I'm surprised by some of the reviews of Sensée that have been posted on this site. I've been working for the company since 2014 and I absolutely love it. I've worked for other contact centres and Sensée certainly treats their people better. If you think that working from home is a case of 'when and how I want', then that's not the case - certainly at Sensée. You need to pick your shifts within the 'rules' of your account, and you do need to have a proper work area and a desktop pc. You also need to undergo training (they pay for that) successfully. I think this is perfectly normal as we are dealing with customers on behalf of major brands... I do get to work in a way that gives me much more flexibility than in a bricks and mortar operation, which suits me and my family down to the ground. Although it's a work from home role, I am never lonely. I have great colleagues and the technology allows people to interact with each other when we're not dealing with customers.