P C.

I worked here for 6 years and can honestly say I would never work here again. When I first started it was great, management and team leaders really cared about our well being, however that changed a couple of years in, the company really only cares about their clients and could not care less about their employees. I worked on a few different accounts, and they are all truly awful and stressful, targets are ridiculous and booking hours is a complete joke and most of the time you would be left with hardly any hours, therefore team leaders would often add hours for you that were totally unsuitable which resulted in having to ask for shift swaps on a regular basis, good luck with that!

Towards the end of my time here I was feeling extremely stressed and suffered depression, which I mentioned a number of times to management, but they were in no way interested at all. I lost a very close family member, and needed time off, only to be told I would need to call in to absence line every single day I was off to report why! This is a disgrace, bad enough losing someone you love without being grilled every day I was off to explain why, and to add insult to injury, I was asked on my third day off, if I was coming back to work any time soon, appalling. I was even threatened with disciplinary one time for having time off during a very anxious time being tested for cancer, which I find disgusting, by a male team leader with a power hungry attitude who thought he was god!

I can say that some other reviews are wrong regarding not being paid for time on calls outside of their shift, we were always paid for overruns, and we were never forced to announce toilet breaks, so this is incorrect.

There used to be some really lovely, caring people working for sensee, and the team leaders I worked with were fabulous, however sadly I cannot say the same for those higher up the ladder.

To sum up, if you enjoy stress and pressure, and don't mind being grilled when you desperately need time off, then go for it.