Sensee

I worked for Sensee for fifteen months, and it was the only time in my life that I walked out of my job.

KPIs, micro-management and a ridiculous level of compliance and control freakery are your daily lot at Sensee. You are not made to feel valued for your efforts, it's more a case of if you don't like it suck it up or leave.

Management do not have your back: when Sensee talks about an agile workforce, that means allowing their clients to make you jump through hoops according to their whim, which changes frequently.

Booking hours is not about flexible working as they claim, it is a fastest finger first bun fight. Tough luck if you were stuck on a call when the hours got booked and you end up with not enough hours and half hour shifts all over the place.

Regarding their Facebook page, I never take seriously any employer-managed page that only shows happy comments from cheerleaders. I have seen for myself negative comments appearing then disappearing.

Avoid this company if you value and respect yourself and your sanity.

Sensee is a great company and doesn't deserve all the hate that I have read on this platform. People can be so entitled sometimes!

I'm not sure why Sensée has so many bad reviews as I work for the company and everyone else that does also only has good things to say about it!
For me, it's actually been a life changer as I would have struggled to find a job otherwise after my 4-5yr gap from work.
Everything about Sensée is professional - so if you're thinking 'work from home' sounds like a scam. Think again and perhaps visit their website and send a mail to their recruitment team to clarify any concerns you may have!

Sensée works with some of the leading UK brands & clients and a lot of processes are put in place for security reasons and ofcourse for the health & safety benefits to the employee! Just like any other workplace!

If you want a job that's flexible (you get to choose your own hours), fully employed positions so you're guaranteed your contracted hours, purely work from home and a virtual system that is second to none then go ahead and apply... you wont be disappointed.

They are one of the best company's I've worked for, and they really do appreciate & encourage their employees in every which way possible.

I applied for this job because it sold itself well.
The application process was ridiculously long firstly.
I did receive a phone call the next day from a woman regarding their needs and requirements straight away. Nothing was said about my suitability or my application or CV, nothing explaining themselves or what they do or the role being offered.
Apparently my office/bedroom was inadequate as a work space. Despite me having worked from home for over 3 years successfully from it.
Apparently they wanted to dictate to me who is allowed in my house /office outside of my working hours 😂 not sure what bills of mine they were paying for the entitlement.
I knew from the phone call this wasn't going to go well because of the woman's attitude and tone.
I shortly received an email to confirm being shortlisted.
In the same email it stated they would be carrying out a check of my working environment 😂😂 Not for £11hr you won't be 😂🙄
Safe to say the invasion of privacy was enough for me to do a simple Google search on them and LOW AND BEHOLD...

Everyone experiencing the same thing! Of course negating the clearly false/fake comments they have added to save face.

To make sure I wasn't jumping the gun I called them to clear some things up in regards to what I had read.
Safe to say these comments here are accurate.

They expected me to fork out every expense including my equipment.
I told them there and then that they should be making that clear before having people go through such a pointless excessively long application. I asked them to close my application as I didn't wish to pursue it anymore.

If you are poor and inadequate just say that Sensee.
What company cannot provide it's remote workers equipment? Then acts all hoity toity over it.
Just stop being a company then and have people in the office. Or is it that you can't afford the equipment there either?
Anyway. Safe to say you are not invading an inch of my home/privacy for your measly pay.

Treat your employees better. Dodged a huge bullet here.
Sensee lacking sense.
Do better.

I would advise to avoid working here. I started working here not so long ago. I had to buy all my own equipment that needed to achieve their minimum requirements, which was fine and was also told that my first weeks pay will be held for the first 3 months; again I thought this to be fine, considering I had already invested a lot of money on buying new equipment.
To start with the training was a huge problem, this was due to starting on what I was told was a brand new account with a new client Bupa. Unfortunately for the first few weeks of the training the systems were not ready so a lot of time was wasted (we were doing things that were not what I would consider training for a new job) but the trainer did the best with the tools available. I would say the training did make you feel like being in a team and was advised this is what it would be like when you go live, remote but together. This was not at all what it is like being live, you are very much isolated and anything that you brought up in the live desk, you were often told not to discuss on there.
The team leaders who also started at the same time as us were meant to be answering our questions on Live Desk which was ridiculous, considering they had no clue other than a simple pre-auth, often giving incorrect info then correcting 5 minutes later after referring to a Bupa coach.
All this aside, the reason that I decided enough was enough, was the constant loss of pay due to the issues with their systems. This was in no part due to my own PC or Internet connection as the Team Leaders would often advise. This I believe was being done due to not being able to claim from the client. I still keep in touch with some of the advisors who work there and have been told there are hardly any of the initial staff remaining (which is no surprise).