anon A.

I would advise to avoid working here. I started working here not so long ago. I had to buy all my own equipment that needed to achieve their minimum requirements, which was fine and was also told that my first weeks pay will be held for the first 3 months; again I thought this to be fine, considering I had already invested a lot of money on buying new equipment.
To start with the training was a huge problem, this was due to starting on what I was told was a brand new account with a new client Bupa. Unfortunately for the first few weeks of the training the systems were not ready so a lot of time was wasted (we were doing things that were not what I would consider training for a new job) but the trainer did the best with the tools available. I would say the training did make you feel like being in a team and was advised this is what it would be like when you go live, remote but together. This was not at all what it is like being live, you are very much isolated and anything that you brought up in the live desk, you were often told not to discuss on there.
The team leaders who also started at the same time as us were meant to be answering our questions on Live Desk which was ridiculous, considering they had no clue other than a simple pre-auth, often giving incorrect info then correcting 5 minutes later after referring to a Bupa coach.
All this aside, the reason that I decided enough was enough, was the constant loss of pay due to the issues with their systems. This was in no part due to my own PC or Internet connection as the Team Leaders would often advise. This I believe was being done due to not being able to claim from the client. I still keep in touch with some of the advisors who work there and have been told there are hardly any of the initial staff remaining (which is no surprise).