Send A Cake

A birthday cake is time sensitive and they did not deliver. The cake was supposed to arrive on 3/29. When I notified them they offered to reroute the cake bc it was for my granddaughter who lives in another state and she had already gone back home by 3/31 when the cake arrived. Here it is 4/8 and she still has not received the cake. They are not answering my requests for a refund.

Customer service asks for a video of an exploding box that does not work! Calling their customer service phone is an exercise in frustration which repetitively tells you due to "high call volumes". So they get high call volume that their product does not work?

No sense of urgency to correct a birthday gift. Just want a video. See photo paper that should have exploded from the bix remains in the box!

We never received our order. After contacting them several times they wanted to verify my identity with a picture of drivers license or passport and a list of other forms for a refund. I refused, If you look on there website they sell your information. I am taking it as a loss, if I could give them a negative number I would. I am not sending private information for a cake!

What a fraud! This company was given 10 day lead time to get my package out and didn't deliver. When I requested a refund they told me that they would refund me the FedEx fee but otherwise the cake would eventually get to me so I was on my own. They don't answer their customer support phone number and told me I need to settle my claim for a refund through a 3rd party. BEWARE! I wouldn't waste your time.

I'm a long time customer. An item didn't "open" as it should have and you can't talk to anyone to fix it, get a refund or re-send. You're out of luck! Horrible customer service. I spent $74 to send my 90 yer old Mom 6 donuts because the bubbling champagne bottle didn't bubble. Their mailbox is full when you try to call and you get AI when you email. Very disappointing.

1- the actual user experience is nothing like the videos they post. I suspect the videos are faked in someway.,ours did very little
2- there was a tiny little plastic wrapped cake that tasted like plastic wrap - I have had better cake in a gas station, not as good as chesp junk foods
3- you could probably find some cheap Chinese toys on temu to jump out of a box for a lot less that $65.00

Completely disappointed

Did not work as advertised. A total waste and adding poor quality of cake and dollar store flowers the price was expensive for nothing

Customer service is never available never answer phones nor email I called over 100 times never got an answer I sent email nothing back

These delivery dates are generally date specific. As in a birthday.

Order two weeks out. It doesn't come (supposed to on a Saturday). Doesn't come. They said "due to local delivery restrictions it is delayed until Monday". Like wtf? They didn't look into this two weeks ago when it was ordered. It has happened before.

But I figured a company that has stayed in business must have at least a few competent employees.

I was way off.

My daughter is in college far from us, as she will be without her family on her 21st birthday, I decided to make her happy by sending this surprise on her birthday, almost a week before I received an email saying that it would arrive sooner than I requested, this bothered me a lot since it takes a lot of money for things to not turn out as they are, I wrote and called and only saw justifications because the money was already on their side, there will be no more order on my part or from anyone who is in my hands to tell do not request their service, they are terrible

The kicker is that I paid for premium shipping expecting it to be delivered on time, but that didn't happen. They shipped a perishable cake 2 days ahead. My first order with them arrived just fine in the morning. I was expecting the same schedule for my last order, having paid for premium shipping. My order arrived at the end of the day, at the end of a kid's graduation party and thus didn't serve the purpose for which it was intended.

Their "cake" is mediocre at best and absolutely not worth $60.

I ordered this for my grandfather whom lives 1200 miles away, was recently hospitalized, and then moved to a nursing home; all within span of 2 weeks. His 83rd birthday was on 4/19. The delivery service marked the package as delivered on promised date which was great because this cake was literally the only thing he was going to have on his actual, and likely last, birthday this year. Come to find out, he did not receive. Investigation at the nursing home revealed there were not any packages received that afternoon as reported by the delivery company. I am distraught and disgusted almost beyond words. I only leave this review to warn others. Do not entrust your faith into the gift recipients receiving their packages. If something is marked as delivered, follow up. I purchased route protection and have been approved for a refund. But who cares. The package was much more important.

I had 2 cheesecakes@ $60 each sent to my son for his birthday. I ordered in plenty of time. They let me know they could only manage a date 5 days later. They were sent via FedEx or UPS, to son's address, one hour away from Send a Cake. Total charge to me: $168+. Excessive shipping expense, never related to me in invoice. Showed up on credit card statement today.Make certain all shipping and handling are stated if you buy. I was told the cheesecakes were very good, but cost was excessive and not shared. Live and learn.

I ordered a cake from this company to send to my brothers girlfriend and the delivery person left it outside (they live in Florida and it was in the summer). It was melted by the time she realized they have delivered it and none of it was edible. I never received an email or text about the delivery and she didn't either. I put both of ours down but neither of us heard anything and it sat outside for hours. When I reached out to the company they didn't respond. I completely forgot about it and emailed them again a while later to which they responded saying they could offer me a small discount but not a refund because I didn't reach out to them earlier. It wasn't cheap either. A small cake for everything plus shipping was $89.95. For that price it should be delivered correctly, what shipping am I paying for that's $25 and they don't make sure to actually hand it to the person?

I ordered this for my daughters birthday to be delivered on her birthday. Her birthday has come and gone and no delivery. I sent an email and was told it was unable to be delivered. I call BS on that. She was home all day. She does not live in a gated community. I now look like an awful mother, because I didn't get her anything. Wasted a lot of money for nothing. Never, ever order from this company!

My cake was two days late and when my wife opened it, nothing happened, what a piece of sh#t cake. We followed the instructions on how to open it which by the way was already a buzz kill...the mystery of it being a surprise is over once the receiver reads there's a particular way to open the box. Even so when my wife opened it, none of the butterflies got off the ground, they just flopped on the table, it was a total waste of money and a disappointment.

Thank you sendacake for helping to put a smile on my daughters face. She's in college and just recently went through a heartbreak. You helped me remind her she has all the love she needs on Valentines Day. Best gift ever!

Ordered cake 2 weeks in advance $70. Even contacted them earlier this week and was told don't worry will be shipped on time. Well today was the birthday…. Got a notice that won't be delivered til Monday! A little girl is quite disappointed.