Erica W.

I ordered this for my grandfather whom lives 1200 miles away, was recently hospitalized, and then moved to a nursing home; all within span of 2 weeks. His 83rd birthday was on 4/19. The delivery service marked the package as delivered on promised date which was great because this cake was literally the only thing he was going to have on his actual, and likely last, birthday this year. Come to find out, he did not receive. Investigation at the nursing home revealed there were not any packages received that afternoon as reported by the delivery company. I am distraught and disgusted almost beyond words. I only leave this review to warn others. Do not entrust your faith into the gift recipients receiving their packages. If something is marked as delivered, follow up. I purchased route protection and have been approved for a refund. But who cares. The package was much more important.

Below is an email response that explains most of it nicely. Today, I was told that my warranty would not be honored, and that I was not eligible for refund during downtime. A complaint with the Attorney General's Office has been filed. I was a customer for 3 years. It was all fine and good until they needed to put forth effort on their end of the bargain. They're more than happy to take your money but don't think for a second that warranty program will be honored even if the malfunction was brought on by actions of ADT.

"So after I've been without service for 6 months, stood up on an appointment, stood up on elected calls from branch office (twice), and spent HOURS on the phone with every department...ADT's proposal is to charge me $1,000 & double my monthly bill. My equipment was under warranty when your company ran a "routine system update". Refer to the attachments.

This is insulting, and there is no chance I'm buying anything from your company. Honor my warranty. If not, I'll cancel and obtain a refund from March until now along with a refund for the useless battery I was falsely told to buy. My next call will be to the Attorney General's Office.

Your company isn't interested in making sure anyone is safe. It's all about monthly bills, contracts, and being forced to constantly upgrade equipment that is perfectly fine. ALL my equipment was brand new in March 2020, and would still be just fine if the phony "routine system update" hadn't taken place. This is a wash if I've ever seen one.

ADT's relationship or lack thereof with their third party vendor who handles installation isn't my problem. The equipment was under warranty and faulted due to actions made by ADT. End of story."

Updated from 1 star to 5 stars upon resolved issue. Be aware of the terms of conditions on any desired location. If you are uncertain, call customer service and ask before proceeding with a purchase. Booksi's advertised destinations have very specific criteria that must be met in order to be eligible for a stay. I was not aware of any eligibility requirements beyond income level. Once I posted negative reviews, their customer service department reached out to me and fully refunded my purchase. Additionally, they offered me a savings card for my troubles.
*Edit: The savings card arrived by email and appears to be more trouble than useful. You cannot use the card in its entirety on one stay. Some hotels only offering $3.00 worth of use at a time. Heed my advice and just steer clear of this company and their affiliates: Monster, BookVIP. Way to make things right. Note the sarcasm.