Send A Cake

Order never reached the recipient. Good luck getting through to customer service which is non-existent. Don't bother pressing "2" to leave a message because the mailbox is always full. Order a Send-A-Cake at your own risk. Forget about ordering if the recipient lives in an apartment building. Then they require a signature. Really? Better off sending Mrs. Fields cookies. They never fail to deliver. Even to apartments.

I ordered on Jan 13/2024 prior to my breast cancer surgery for delivery of 01/20/2024 as a birthday surprise for my grand-daughter and still have not received my order and the company keeps blaming FedEx for the delay and refusing to step-up and take responsibility for the delay as the company should, (as they were paid for product and service) terrible customer service all thru emails. I would NEVER recommend this company if you want it to arrive on time. Also they keep saying the cake is ok to eat whenever delivered as it can be left out for over a week after delivery and still fresh. I refuse to get food poisoning.

I ordered this cake for my daughter's 21 birthday. She received it early and was left out in the rain. The box never exploded and the cake was gross. I called and they basically they said it was to bad. It costed almost 60 dollars and the cake was the size of a peanut butter cup. Very bad customer service and they were totally rude. Never buy from them again recommend definitely going somewhere else.

Sucks the website doesn't allow real reviews, it goes to the admin for review.

We did the Harry Potter exploding cake for my moms birthday. Box stunning, the explosion was awesome. We loved the music, lights and Harry Potter butterflies. The super tiny cake was super cute: but a single serving and the nastiest cake we've ever tasted. Worse than easy bake oven.

First, the item never arrived when it was supposed to. I call "Send a Cake" and they tell me to fill out a claim request for the DELIVERY charge refund ($18). I asked for a full refund since I never received the item on my wife's ACTUAL birthday! Well, I'm still going back and forth with them and they just refer me to their "refund policy". Paid $103.92 and will probably not get reimbursed because I don't have the time nor the patience to follow-up with their useless customer service reps. All they keep saying is they are sorry BUT not sorry enough to fix the problem or listen to their paying customers. I'm never using this company again and will be sure to share my experience with everyone who will listen. Next time I will stick with Edible arrangements, they don't disappoint!

Spent $70 on this ridiculous box which did not even work. So disappointing. Even sent a video to company showing how nothing happened when the box opened and their response was a $20 refund. What a waster of money, not to mention false advertising.

I ordered this for my fiance the one with exploding boxes/confetti with cake. I never received my package and instead of customer service helping they blamed FedEx when they're the ones who chose that horrible carrier. They did refund my $10.00 express shipping fee. However, they advised that I can call FedEx. For me it's very disappointing as I'm the customer who paid them fir a service. They should call FedEx ony behalf to find out what happened. I know FedEx lost the package. Additionally, they tried to tell me that although there's a delay we could still eat the cake as they're still edible after a few days. I'm upset because I don't care about eating the cake I cared about the package arriving on time for my fiances birthday which it didn't. I'm hoping I get my full refund.

The idea of the exploding box looks super fun but only if it works properly, which it unfortunately did not for the recipient we sent it to. Was hoping that the cake made up for it, but he said it was really bad. The only "good" thing is that when I reached out to customer service, they were prompt in responding, and offered me 50% refund, which is better than nothing.

Order number *******
I ordered a birthday cake for my wife's birthday yesterday and fedex did not deliver it. They said on the tracker that they tried but that is a lie. I have a ring video cam and no deliveries were attempted at all!
Fedex is the service you choose to use and it is your responsibility to make sure they do the job they are paid to do.
It is very unprofessional.
My wife's father has a stroke last week, the idea of your cake was to give her a little motional brake for her birthday because i am away for work.
Very nice job on your part of makin that a complete disaster and instead adding to her already terrible situation
There is nothing you can do now because her birthday was yesterday, her dad wont last another week and not only i will never use your services again, i will post this in your review as well as in every social media my kids and i have access too.
Thanks for nothing.

Ps: still have not gotten your stupid cake!

No cake delivered. The gift was delivered to another address and marked as delivered, but it wasn't. Send a cake agents stated a replacement will be sent to my loved one, however, there is still no update on the delivery.
Update 10/14: cake still not delivered and when customer service was called they told me to keep reviewing my email for updates. I will never order from this company again!

Ordered for a special birthday. Was slated for delivery the day before the birthday. I kept tracking the order and it literally was stuck in Oregon for a week. I attempted to obtain a refund, nearly a week past the delivery date. I was then shown an updated transit alert stating that it was now on the way from Oregon and en route to the destination….a full 10 days past the promised delivery date. I can't wait to see what this cake and box look like. Don't purchase. Cool idea, terrible execution.

Was supposed to be a birthday gift but the birthday date all ready pass and it's still not delivered. I paid $104 it's included expedite delivery. I asked them why they taking the orders if they can't provide timely delivery. They use FedEx and say its not their problem.
Absolutely disappointed and not recommending their business to anyone.

The title says it all. One butterfly flew out and that was it. No explosion no nothing. It was a big let down. Also could not find a place on their website to complain about it. That should tell you a lot. You can only submitt video reviews which I did but you know no one in the public will see the bad ones. Do not waste you money

I bought the explosion butterfly cake for my friend For her birthday and it didn't show up on the day they scheduled it. And it also said she had to go pick it up at the post office! Total train wreck so embarrassing!

This was a very welcome gift from a friend! I lived the butterflies! But when it came to the cake, absolute trash. Dry, hard, and crumbly. I threw it out. Don't waste your money. Go to Goldbelly instead.

I bought this for my granddaughter, the butterflies malfunctioned and matted to her head. The company did not care at all. I told them her head would most likely need to be shaved. Their answer? Then shave it. Customer service was awful the product was awful. Buyer beware.

I had placed an order with 2 different recipients at different addresses, but the company sent both to the first recipient. I contacted the company to see if they would be able to resend the second one to the correct address and they said they are not responsible for incorrect addresses. However, this must have been a glitch on their website because I had added both addresses as separate places to ship. I spent $65 on each gift, and it was ruined for one of the recipients because she never got it on her birthday. I never plan to order from this company again because the gifts are expensive and their customer service will not make an effort to make things right. Very disappointed. Also the second gift was delivered on the wrong day.

I had absolutely terrible experience.
Ordered a cake box for mother's day and did it ahead of time. It was originally scheduled to be delivered a day before the Mother's day, but came in a day after when nobody needed it anymore.
Besides the fact that it came in late about 70% of butterflies were broken(rubber was ripped) and flowers were mostly dead and looked very very sad.

I wish I could leave them 0 stars for my experience!