mitch r.

First, the item never arrived when it was supposed to. I call "Send a Cake" and they tell me to fill out a claim request for the DELIVERY charge refund ($18). I asked for a full refund since I never received the item on my wife's ACTUAL birthday! Well, I'm still going back and forth with them and they just refer me to their "refund policy". Paid $103.92 and will probably not get reimbursed because I don't have the time nor the patience to follow-up with their useless customer service reps. All they keep saying is they are sorry BUT not sorry enough to fix the problem or listen to their paying customers. I'm never using this company again and will be sure to share my experience with everyone who will listen. Next time I will stick with Edible arrangements, they don't disappoint!