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How would you rate Send A Cake?
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Florida
1 review
8 helpful votes
Follow Joelle S.
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Not delivered as promised
February 24, 2023

I wish I would have read these reviews before purchasing. I paid extra for overnight delivery & no cake! Now my daughter is out of town and the cake will indeed sit on her front porch and rot for 5 days until she arrives home just to have to throw it away.

Date of experience: February 24, 2023
Ohio
1 review
12 helpful votes
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So stupid don't waist your money
February 15, 2023

My husband got this for me for Valentine's day. It was the stupidest thing ever. The cake was awful. The butterfly's that worked went up and that was it. They didn't fly around the room and are literally just a small rubber band to make them work. Only about 3 worked. I would have much rather had flowers.

Date of experience: February 15, 2023
Pennsylvania
4 reviews
12 helpful votes
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Our experience with send a cake was that the butterflies were awesome! So you have to decide if $75 is worth a butterfly release! Most of the the candy came imbedded in the cake and apparently the cake was half melted and not edible either. Oh, and apparently it came with a note to freeze within 24 hours of receiving? That isn't mentioned on the website ANYWHERE! Making it extremely hard to warn the recipient if we don't know! Waste of money. Buy a box of exploding butterflies on Amazon!

Date of experience: September 29, 2022
Illinois
1 review
2 helpful votes
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Save your money!
July 5, 2022

Was supposed to be a birthday gift but was delivered late--also left on porch in 90 degree heat w/o even ringing doorbell to alert you of delivery--they use FedEx and say its not their problem yet it's an ongoing issue-never again!

Date of experience: July 5, 2022
Indiana
1 review
9 helpful votes
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I ordered the special Valentines bundle which includes a cake in a box that unfolds and fake flowers and flying toy butterflies come out. Turns out the cake is the size of a Hostess Ding Dong and the butterflies don't fly, they just kind of pop out and flail around on the table for about 3 seconds. They charged $90 for this. I haven't tried the cake yet but it better be really good for what I paid.

Date of experience: February 14, 2023
New York
1 review
1 helpful vote
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I ordered the birthday box with the exploding butterflies, the light up musical cake stand and the strawberry shortcake birthday cake. After I had already ordered this product, I came upon this website and got really nervous reading all the negative reviews. After reading the reviews, I expected her to receive the birthday box late, with a terrible tasting cake, butterflies that did not fly high, and a musical stand that did not work. My daughter had a completely different experience than the negative reviewers on this site. The cake arrived on time, it tasted good, the butterflies exploded high in the air, and the light up music stand played In Da Club perfectly. When I told my daughter afterwards that the product had a lot of negative reviews online, she couldn't believe it. Everything was perfect, and she absolutely loved it. Perhaps the company was able to rectify the problems that past reviewers had. Would highly recommend!

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Date of experience: May 3, 2023
Florida
1 review
0 helpful votes
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I came across Send a Cake in a Facebook ad and gave it a try for a birthday present for my Mom. Quick and easy to order with lots of options for extras; fairly reasonable price. It arrived exactly one day ahead of time. Mom loved the butterflies and the cake, it's a great surprise for those who are hard to shop for. I 100% recommend them and will definitely shop again.

Date of experience: November 11, 2022
Tennessee
1 review
2 helpful votes
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Wrong date
July 21, 2022

The commercial makes this seem like the best gift ever. Our mother had a massive stroke and birthdays just aren't the same for me and my brother anymore. I got this to send to him and brighten his day since she always made such a huge deal about our birthdays. Chose the right day and thought this would be like flower delivery where the flowers are delivered on the day you need them to be. No. It was delivered a day early. Now today on his birthday he has nothing. It is an empty day. It reminds us that our mother is not here to wish us a happy birthday and it sucks. Thanks send a cake for getting something wrong that you could get right by using a reliable delivery service that you could employ on your own.

Date of experience: July 21, 2022
Wisconsin
1 review
2 helpful votes
Follow Corey V.
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It's a cute little idea. We got one for our kids and Halloween as a surprise and then I sent a Harry Potter one to a friend as a birthday gift. It's more of a novelty kind of thing. One time is plenty so no need to try to get repeat customers.
The cake is just ok. Super small.
What I really don't like is that you try to go buy the box and guess what? Cake is extra $6-10. Ok but there is no option except to have a cake. The place is literally called send a cake so why would it be extra to add the most basic cake when it should be included in the $40 you were already going to pay?
So extra $6 here. Extra $$ over here for a song to play. Extra $$ for butterflies. Always an extra.
Shipping is a TON! And they don't say until you are already almost checked out.
$40 stupid little surprise cake for fun suddenly $70 really quickly.

Date of experience: May 11, 2023
California
1 review
3 helpful votes
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Well its Valentines day and I sent my mother another "Send A Cake" what a mess. I thought when I sent her the first one last year the cake tasted good, but hence to say it did not. Since my mother never told me this I assumed the cake was good well, the lemon was not nor was the chocalate. It was a great expense to me because I wanted to see the smile on her face as well as my sisters face when they received the items. To no avail the concept of the butterflies and the box are awesome, the cake was not :(

Date of experience: February 14, 2023
Texas
1 review
0 helpful votes
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Special friends gave me this beautiful gift box full of the most gorgeous butterflies and flowers that flew out when I opened it. Send A Cake has designed a beautiful and creative way to deliver a delicious red velvet cake. I've been making red velvet cakes for 55 years, so I know this one was DELICIOUS.

Date of experience: February 10, 2024
South Carolina
1 review
6 helpful votes
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There will be 3 reviews

Easter box … paid extra for pictures on the flaps $20,
Butterflies surprise —- there were 14 butterflies which flew
Recipient 80 yr old widower
He was startled with the butterflies but enjoyed the experience
No comment in cake or cookies

Date of experience: April 12, 2023
California
1 review
5 helpful votes
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Box Didn't Work….
February 17, 2024

Ordered this as a Valentine's Day gift for the family. Box arrived very early so had to open before the actual day. The box was supposed to shoot out a bunch of cars into the air to make it rain. The machine jammed and not 1 card shot out. Then the flowers inside were dollar store very cheap looking flowers. The actual "cake" is extremely small! Smaller than a bagel. Very small and not good. These cake boxes are very expensive we paid $136 for this epic fail. You are better off buying a Bundt cake and making your own!

Date of experience: February 17, 2024
California
1 review
1 helpful vote
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Did Not Function as Advertised
February 15, 2024

I ordered the Valentine's Day explosion box for my wife. The video, unfortunately, is too large to post. I have attached a screen shot from the video. Needless to say, she opened the box and nothing happened. Butterflies were supposed to explode into the air, but they simply did nothing. Very expensive for nothing.

Date of experience: February 15, 2024
Arizona
1 review
5 helpful votes
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One star for the TV ad
February 9, 2024

Never got to order. Their Web page blocked me for suspicious actions. It said to email them and tell them what I did and they will decide if I will be unblocked. Really? All I did was push 'shop'. As far as I'm concern I won't do business with a company that treats people like that. Accusing me of hacking and bad intentions. Their Web site is their downfall, not customers. Block me $#*!*oles.TF

Date of experience: February 9, 2024
Washington
1 review
4 helpful votes
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Not happy
January 31, 2024

This is a money grab. Customer service is non existent. There was a mistake made on my behalf. I placed an order to be delivered 3 weeks out from the date of the order. I needed to make a modification to the order and they would not exchange it and they would not cancel the order.

Date of experience: January 31, 2024
New York
1 review
1 helpful vote
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Delivery date
June 8, 2024

So I ordered a cake on 06/04 for my daughter's birthday on 06/09. I picked for it to be delivered on the 8th and it's not being delievered until the 10th. Why is there a delivery date if it can not be delivered on a specific date! Not recommended

Date of experience: June 8, 2024
Florida
2 reviews
0 helpful votes
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Best gift ever!
January 27, 2022

Thank you sendacake for helping to put a smile on my daughters face. She's in college and just recently went through a heartbreak. You helped me remind her she has all the love she needs on Valentines Day. Best gift ever!

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Date of experience: January 26, 2022
Colorado
4 reviews
7 helpful votes
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Too expensive to be unreliable & to not give refund. 1 child at the same house received her cake surprise on time. The other 2 little girls got theirs 4 days later. How to explain a bad business to 2 crying little girls who have been through recent trauma!
Just use a different business

Date of experience: January 2, 2023
Texas
1 review
8 helpful votes
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The worst company. Don't expect to receive your product. Ordered 1 month in advance. At 8 pm on her birthday the response was wait for 9 pm. Ridiculous. Never again a small cake for 90+ dollars only to be gaped.

Date of experience: March 18, 2023

Overview

Send A Cake has a rating of 1.2 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Send A Cake most frequently mention customer service, delivery date and credit card. Send A Cake ranks 129th among Bakery sites.

service
84
value
95
shipping
91
returns
50
quality
74
+29