SelectHomeWarranty

Filed 3 claims in the course of a year and a half all three denied bogus reasons total scam they look for any reason to deny your claim and when all else fails for them they say depreciation and will only offer you $200 at most and only after you submit a paid invoice. Customer service works off flow charts which is circuitous and gets you nowhere. Even talking to a manager has the same result and excuses. They say they are in NJ but I'm almost certain they are not

Do not trust these people to take care of anything. They will look for an excuse to not cover a majority of the claims, and the contractors they use are terrible. I had a plumber cancel on me twice and then no showed the third time. I had my dishwasher fixed only after I used my own provider and then it took 4 months to get an $85 reimbursement check. The fine print basically allows them to not cover your claim for any reason. Go elsewhere.

I moved and tried to get a refund but they told me I had a $75 cancellation fee.

I chose them because of their high scores in customer service, but the first chance they had to provide good service, they failed. I had a claim just after the "30" day waiting period required for my policy to be active, but because i paid by debit card, they added 5 days. Instead of taking the opportunity to provide good service, they simply reply with, "If you read the contract, it says you have to wait the extra 5 days". While I understand it states that, it seems like a good chance to show why should stay with them instead of going to a competitor who actually cares. I'll be going elsewhere and will be recommending others do the same. VERY disappointing.

I have been with a competitor for a few years prior to Select Home Warranty. The liaison I spoke to on the phone was friendly, professional and easy to talk to. He was able to lay out all of the guidelines for me about the program. The cost is very reasonable compared to other companies and has the same, If not better, perks. It would be wise to select this company! Our last company was Terrible with wait times (many days)to have our water heater fixed, furnace fixed etc. I am very glad we found them!

I just filled the form to see the quote and before the last step they called me. There is no even any flag or notice that they will call. So they called without my agreement and that was the most stupid thing the sales can do, I was almost ready to buy warranty but they distracted me. They have no any agreement flag or notice and use my personal information before I take a "SUBMIT" action. They used my contact information BEFORE I agreed to provide it - that's how all scammers behave.
I googled, found reviews and... well. They do not deserve any trust. Like several other companies I tried - they did the same. Now they are calling me every day, I'm even tired of blocking their numbers.

BTW do not look at the positive reviews, nobody writes positives unless they have to or just bored.
If you have enough time you will find common language in al positives that shows they are written by same person or group.

This is a terrible company. I am pretty sure the good comments are fake. They do anything they can to deny your claim. I was denied because of no maintenance records. I literally just bought the house and had only been there for maybe 7 months. My water heater was maybe a year old but it came with the house, so of course I didn't have the records.

Basically, they are a scam. I bought Platinum Care from them 6/21/2021 and made 1 claim this year. I waited for 3 weeks and paid $75 for somebody to come out to have a look, then after multiple phone calls in 3 more weeks only to find out the claim is rejected. American home shield is better than them. Don't buy it, otherwise you create headaches for yourself.

Worst company ever. They have NO customer service. Took the 3 1/2 weeks to return a phone call that they said would happen within 24 hours. My 4000.00 claim has been open for 16 months. They only want to honor it for 400.00. They never even sent anyone out. I had to do all the work and I did it the best I could. Now demanding they send there own tech out. Worst company ever!

When purchasing my warranty, the sales representative assured me that Select Home Warrant does not employ foreign call centers. Unfortunately, that was a massive lie, as the only English-speaking, United States-based assets of Select Home Warranty is the sales team, every other facet of their organization is outsourced to the Philippines. I filed a claim for a faulty water heater, citing a puddle of water under the unit, the pilot light being out, and the smell of gas in my furnace room. The person I spoke to authorized me to contact my own service provider. Two minutes after concluding the call, I received a message that the claim was denied as they do not cover leaks. I called back and spoke to a horrendous call center representative who did nothing but repeat the content of the e-mail over and over. I asked how they can make a determination when there is no diagnosis from a service professional. I asked over 15 times to speak to a supervisor, and this person repeatedly told me he would not connect me to a supervisor and was the top person in his department. He also informed me that only their sales team is based in the United States. Select Home Warranty will obviously do anything to avoid paying a claim and can magically diagnose an issue without a service professional's diagnosis.