I have been with a competitor for a few years prior to Select Home Warranty. The liaison I spoke to on the phone was friendly, professional and easy to talk to. He was able to lay out all of the guidelines for me about the program. The cost is very reasonable compared to other companies and has the same, If not better, perks. It would be wise to select this company! Our last company was Terrible with wait times (many days)to have our water heater fixed, furnace fixed etc. I am very glad we found them!