SelectHomeWarranty

A few days after I bought a 1 year warranty which I cancelled after the Nextdoor app stated that this is the worse warranty that you could ever have. I was given a cancellation code but after three weeks I did not receive a refund. In the meantime I bought another warranty but Select refused to refund my money. They somehow managed to convince me to purchase a three year warranty instead, at a discount. I was also told that my first service call would also be waived. I set up an appointment and confirmed about the waiver.
When the tech arrived I informed him but he was unaware of that. He called in and they informed him that I turned down the free service call which did not make sense to him so I had to pay the sixty dollars. When I called in they tried to convince me that the next service call will be free but I really don't believe these unscrupulous people. This refund claim was given three different case numbers. They have no system. To add insult to injury they did not cover the repairs because I have copper wiring and it needs to be a flexline in order for them to cover it. Really? These guys don't cover anything that they their contract promise. They find some loophole not to cover your claim.

I bought a home warranty to cover my very old HVAC. The HVAC broke and I put in a claim. The HVAC repair tech noted that the motor was broken, and that the system was low on freon. SHW declined to cover the repair/replacement because their contract covers broken motors, but not freon leaks. I called to object and was told to pay for other HVAC repair personnel to evaluate the system, and submit their evaluations in writing. I paid for, coordinated, collected and submitted 3 separate professional HVAC evaluations that all state the problem was a broken and unrepairable motor. SHW still refused to pay, when I asked why now, they stated that they needed 3 years of maintenance records before they can pay. I produced 3 years of maintenance records and they still refused to pay claiming that the problem was a freon leak, and as such is not covered. This completely ignores/contrdicts multiple written testimonials by professional HVAC repair personnel.

Do not waste your time or money with this company. I paid them every month for a year and a half. Called them with a dishwasher problem took so long for them to respond neighbor unclogged it. Next time my bathroom sink neighbor repaired it 3rd time my oven took 3 weeks for them to get part and repair it. 4th time hot water tank was without hot water for a week. The company would not ok the parts to be replaced in a timely manner. We ended up buying a new tank and having it installed. $2129. The platinum plan was Repair or Replace. We were told they could only give us $225 on the bill that was the first of January still waiting on the check. Bottom line if you want a company that will stand by there repair or Replace policy use American home shield. I went back to them immediately. You pay for what you get. I should have looked them up with the B B B. They are not accredited. Terrible Reviews. A Joke I am more upset with myself than the company I Know cheaper is not better. Trying to save and ended up not having hot water for over a week. Back with American Home Shield paying double the premium but if something breaks they will repair it or replace it this I know from experience.

If you are wondering and not sure which Home Warranty is the WORST, it is the
SELECT HOME WARRANTY! This is the company that is established for making money with their oily words while enrolling and NOT RESPONDING CALLS, HANGING UP CALLS, NO COURTESY BULLYING NATURE! This company SELECT HOME SERVICE does not pay for technician's service, they ask customers to pay the Technician's fee including the service call fee at front and say they would reimburse BUT this Company DOES NOT act as promised! They DO NOT pay for parts, NEITHER FOR REPAIR NOR REPLACEMENT. SO IF ANY BODY IS SHOPPING FOR HOME WARRANT this is NOT the one YOU are looking for!

Filed a claim with Select home warranty regarding my clothes dryer not working. They said they cant find any technicians and that I have to find an appliance tech myself and then call them for approval once the tech was on site. The appliance technician gave them a quote for the repair which Select home warranty denied stating it was not cost effective for them and told me they will not repair the dryer and that I need to go buy a new dryer but they will only reimburse a new dryer for $200 even though my current broken dryer cost $750. They also refused to cover the service call fee of $65 for the technician to come to my home which they themselves demanded I call in order to get the estimate for the repair. When I signed up for Select home warranty I bought their most expensive and extensive plantinum plan and i was promised they would either cover the repair cost or provide me a replacement unit. I asked specifically when i bought this plan what happens if a replacement unit is needed, their response was that they will purchase, deliver and install a new replacement unit regarding all appliances. I am now out $65 for the service call fee and I have to buy a new dryer myself and all they will cover is $200. This is not the policy that was sold to me nor what they advertise. Their motto is "we will repair it or replace it".

This company will NOT help you in times of emergency. It took them a full WEEK to approve me for replacing my AC unit after it died in 91 degree heat, and they ONLY offered me $600 for a $6,000 AC Unit. They DO NOT care about you, they DO NOT tell you anything other than a basic script. Absolutely do not recommend. And that is weith PLATNIUM

We sustained a covered loss to our heating system 52 days after the contract started. Submitted a claim and received no callback. To date, we had to call select for any updates on the claim. Noticed the claim reimbursement had not been received after 30 days of submission. They denied the claim stating it was within 30 day waiting period. Obviously it is not and the waiting period would have been excluded because we had a carryover policy that ended 6 days after this policy started with HSA. They refused to allow us to talk to a manager or their attorney to resolve the claim, despite our proof in the contract that we were past the waiting period and had prior coverage that would waive the waiting period. They called back three different times to cancel the policy and charge us an early termination and pro rata fee. We refused and said they are refusing to comply with discovery in a now pending lawsuit for the claim by refusing us to speak with their supervision or attorney to clarify the contract and requirement to honor it. They are in breach of contract and when called out on this breach their response is to cancel and charge us. This is biggest scam company I have dealt with in 40 years! Stay away and go with someone reputable like HSA whom I had a claim with and had zero issues.

Called to make a claim and they said it would take 24-48 hours for a response. I waited but the next day the house was so hot and with it being Texas the temperature was upwards in the 90s. Called again to see if we could go ahead and call our own technician and they said yes. Sent me an email for an authorization amount and prior to fixing the unit call for another authorization of the diagnosis. My technician was able to identify the problem so I called Select Home Warranty again for authorization. Since the department was closed because it was Sunday they said as long as you have the first emailed authorization it will be covered. The technician went ahead and completed the work. I sent over the receipt/invoice the same day and was approved for full reimbursement 5 days later. Then a reimbursement agreement was sent in my email 3 days later and I should receive a check within 30 days.

It was a fairly decent process: no complaints. The issue was taken care of and I was fully reimbursed.