SelectHomeWarranty

1. Hot water tank leaked, they could not find a repairman, so I had to find one, it was fixed. 2. Garbage disposal quit working, they paid for a replacement but would not pay for a plumber, I had to find a plumber to install and replum everything, replaced pipes under the sink $130.00 for piping. Plumbe around $400. Now ac is out, (compressor froze) it needs a new compressor, they would not approve it, quote from ac guy who again I had to find is almost $2000. 00 I'm to send them pictures of the unit and any work I've had done to it, 6 days out right now. 100 degree plus weather. I've only been in my home for 2 years. Anyone who reads this, do yourself, your wallet and your headaches a favor and go with a more reputable company, they sang me sonnets when I was asking about their company to purchase a home warranty, they fix everything no problem. I purchased the home warranty because I'm single and wanted peace of mind, they have only given me headaches and an empty pocket, I live out in the boonies and again the rep said no problem, we have repair people out there. I've had to call and find a repairman all 3 times for service. Do yourself a favor, don't waste your time or your hard earned money.

I honestly don't have any more time to give to this company, so I will keep it short here and move on.

DO NOT PROTECT YOUR HOME WITH SELECT HOME WARRANTY!

I had two homes with them protected for 3 years and had to cancel both after a year when I realized nothing is going to change with them. They will give you more headaches than peace of mind when it's time to filing a claim or reimbursement.

Worst off, it that when I called to cancel, they kept hanging up the call on me, I had to call multiple times, they refused to disclose my refund balance and said a billing agent will follow up with me later. Long story short, they tried to steal my balance to force me not to cancel, but it was not worth it anymore so I still canceled.

BUYER BEWARE! I bought this warranty in good faith from the sales rep with the promise that all things I needed covered were fully covered with this warranty. And with a co-pay of $45 per claim. They only cover certain amounts. They are truly just a discount plan that discounts the cost of repairs when they go over a low $ amount. You are on the hook for the remainder. When I spoke to customer service they said that was the cap and they have caps on all things based on the life of the plan so they basically don't lose money with what I have paid. When I told him the rep mispresented the plan to me and I wanted all my money back he said they cannot do that. They will pro-rate, take out the costs of anything they have paid and then take a $75 fee. Actually spoke with a supervisor in the US... he stuck to the same as the others saying there was a cap of $400 for my plumbing issue (well system). I read the policy over again and what I see is that plumbing issues have a cap of $500. But because it is our well they throw it into the 'other' category which caps at $400. They are scammers! This is a BAD plan BUYER BEWARE!

I'm really happy about the excellent customer service provided by the reps. I've had other warranty plans in the past that have not been as responsive as the Select Home Warranty Team.

No pressure, just good information to let you decide if you want to purchase, and which plan suits your needs. They also offer discounts to seniors and military.

Do not purchase more than 1 month at a time, request a refund for a multi year contract after not satisfied with response to attempt to make a claim, so frustrating, no repairman in my area would accept select home warranty and there were no repair people available from, select home warranty. I had to buy a new washer. When I call 4-5 weeks ago, (today is 5/16/23) I asked to cancel, was told that the cancellation was complete and a check would come in 4-5 weeks. No check yet, so I called today 5/16/23 and was informed the contract had not been cancelled and I have been charged for another month, there has been no refund processed. Now I have to wait for a call back from a supervisor to cancel.@#%$%&^%%. Not only that I am being charged until it's cancelled, spending much time on hold and repeating actions over and over. Additionally the individuals I've talked to ask repeatedly why I want to cancel and try to bargain with me to remain with the company, I repeat I want to cancel, I don't want to be doing this over and over and being charged daily for the Select Home Warranty to hold the contract open and hold on to my $5,000.00 of dollar. It appears the company will stall and stall, this has been my experience.