SelectHomeWarranty

Always an excuse not to repair or assess in person. They make up an assessment without seeing item and change excuse when I catch the in a lie (or mistake).

This is a fraudulent company. They sell you a warranty- and if you need to file a claim they will find any reason under the sun not to pay it. I had a larger claim and they asked for 3 years of maintenance records, pictures of the unit, and the manufacturer tag on the unit. I provided ALL of this information (they must expect people not to have all this information) - I was told more that once that they had everything they needed. I contacted them several times over the course of a month - each time being told they had all the information and it should only be 24-48 hours. After all this they told me they would only pay $150 towards a new furnace. Why? No one can tell me- they just say that their department that reviews claims has given their "final ruling" and that is to only pay $150. When asked to speak with that department I was told they don't have phones in the "back room"! Now- if I want the $150 they are offering- I have to purchase a new furnace and have it installed. Provide them with the receipt and then they will "rule" whether or not to pay the claim for $150! So even the ridiculous amount they are offering is up for debate! PLEASE SAVE YOURSELF THE HEADACHE! Do not buy from them! Side note- in the contract that they don't give you until they have your money - there's this convenient little clause- it states that you will not file a class action lawsuit against them- hmmmm…

Stay away, save your money and your home from them. The technicians that Select sends are third party companies and they hardly care about customer safety. They just do basic check marks and leave ASAP collecting their visiting FEE.

Last year in 2023, I had our HVAC circuit breaker trip off on multiple occasions leaving us with non-functional HVAC units. So I called Select Home Warranty, two times for HVAC and one time for their electrical technician to ensure the system is NOT malfunctional as this was happening and they could NOT figure out what's going on. Select customer support personnel were NOT ready to accept that this is the same issue and that their technicians need to perform a thorough diagnosis. Each time Select sent their so called "Licenced" technicians who just did reset the circuit breakers and would say that the system is fine. On Jan 14th, 2024 due to their negligence I had a fire incident at my home and had to call 911.

Select customer support is so SHAMEFUL that after the fire incident that took place in our home they are now NOT responsive and NOT sharing any details from the previous visits. Their customer support manager was supposed to call us within 3 hours on Jan 14th, and it has been more than 2 weeks now we haven't heard back.

SHAMEFUL, DISGRACEFUL. Would NEVER recommend this SHAMEFUL company to anyone. PERIOD.

1 STAR BECUASE I CAN'T LEAVE 0.

After making a claim on our washer, they sent a technician over who spent less than 10 minutes to investigate our machine. Never touched it, never ran it, never looked at. Just took down the model number and claimed it was the mother board. After googling the error myself it's a pump or drain error. This company won't send anyone else out to look at the machine and are only giving us a fraction of the cost of a new appliance.

Definitely rethinking our business with them- especially since we call about claims the calls are outsourced and accents are so strong it's impossible to have a conversation or understand what should be done.

VERY TIRED OF ALL THE CRAP IT TAKES TO GET ANY ACTION.

I can initially state SHW must review current contract companies they believe to do business with. Frog Pro services for AC work should be removed from your list of companies the reviews are terrible. I opened claim on 5/27 with zero response from Frog Pro nor did SHW receive callback
I called SHW again today and they gave me 2 options 1 being they'd try to find another company or I could find one and when repairman diagnosis issue to call them for a very quick approval while repairman is there and I'll pay out of pocket and SHW will reimburse me

SCAMMERS! Fraud! The last two repairs I needed they claimed were not covered, so even though I had been with Select for several years, I found another company and signed up with them. When I canceled Select, they charged me a $75 cancellation fee! Customer "service" is also a joke. They don't care: "Different people have different policies." In other words, we screw some people and screw others even more. STAY AWAY FROM THESE BULL$#*!TERS!

I AM 69 YEARS OLD, LIVE ALONE WITH MY 3 DOGS AND A CAT AND HAVE COPD AND OTHER HEALTH ISSUES AND WAS DISTRAUGHT AND LITERALLY IN TEARS WHEN I CALLED SELECT HOME WARRANTY AND WAS HELPED BY A MS. LYNN WHO MADE THIS CLAIM SEEM, DON'T WORRY ABOUT THIS MR. WOODS, I AM HERE TO HELP YOU. SHE WAS VERY HELPFUL AS WELL AS COMPASSIONATE AND ASSURED ME I WOULD RECEIVE A RESPONSE SHORTLY! IT WASN'T 10 MINUTES AND I RECEIVED A E-MAIL LETTING ME KNOW THAT I WOULD BE CONTACTED WITHIN THE NEXT 48 HOURS. I TRULY BELIEVE I WILL BE TAKEN CARE OF WELL BEFORE THE GIVEN TIME. I WILL FOLLOW UP WITH ANOTHER REVIEW ONCE MY A. C. IS FIXED OR REPLACED. THANK YOU MS. LYNN!

I had a leak on the main plumbing stack and it needed to be replaced. The total cost was around $1,400. I called them to report the problem and was told it will take 1-2 days to get the claim approved. I called them back after that time and they added another 1-2 days. Called my own contractor, got the estimate and got it approved for REPAIR. After one week without any plumbing in the house, my contractor fixed it. I turned in the invoice I paid out of pocket for reimbursement and was told only one part was covered. The check that I still have not received will be $230. Apparently they are not covering labor, only parts. I have the platinum plan. When I got the warranty I was told repairs are covered but not new installation. That made me think I can not add anything new but existing items are covered for repair. That is not so. I would not advise to get this warranty. They twist and turn terms to their favor and leave you with the bill. You think you have peace of mind until you need to file a claim. They also get totally rude on the phone with you.

I have written to the BBB and others in regard to this company. DO YOURSELF A FAVOR, DON'T MAKE A MISTAKE AND BUY A HOME WARRANTY FROM THEM, They do not honor it and it will take months to get something as simple as a dryer fixed, which it never was and I cancelled the service so I wouldn't be out any more money. LOOK VERY CLOSELY at any of there trickster fine print warranty. You will end up not only paying the deductible but the monthly payment and then almost the entire repair. RUN, DON'T WALK FROM THIS COMPANY. You could buy into it anyway, and I'll be looking for your complaint down the road.

Worst experience and company ever to get service from, In other words, it's a Scam.
I used AHS for over 8 years and this year just for a change and cheap package I signed up with Select Home warranty, paid a whole year in advance. Filled 2 claims and canceled my account within 34 days.
Both claims were my worst experience in fact a nightmare. For the first claim, even after getting approval from the authorization department I still end up paying $160
For 2nd Claim, that was the main nightmare which convinces my mind to just get rid of this company. Going back and forth with over 30 calls and dealing with 20 different customer service reps, no one knew what is my case about, their record with my case history changes every time, on hold over 3 hrs some time, transfer from one rep to other, my claim never even started, in the end, they told me they don't have any local vendor and I can call someone locally and they will pay for the charges, I have this in an email but never got any fee I paid to the local vendor.
Anyway, I got a lot to talk about and mention here but don't want to spend more time anymore.
Bottom line, please stay away from this Scam.

I would never recommend this service to anyone who didn't get it for free. Even then, there is likely a steep time-cost for trying to get anything done. They are a call center with a short script that will simply say "your issue is a top priority" and "while it generally takes 24-48 hours to find a vendor you should expect something sooner," no matter what your issue is or when you call, no matter how many times you call about open claims. I've had a claim open for more than a month with the same response each time. There's always "no supervisor available at this time," or "the dispatch center will escalate your claim immediately," with no real action being taken.

This company will contract the lowest bidder, someone you likely do not want repairing your appliances. I was assigned (without ever being contacted) a company to repair my machine. I found this out after waiting a week and calling back to SelectHomeWarranty. I was told I should reach out directly to the repair company myself. The company was unresponsive and their voicemail was full. Any calls to SelectHomeWarranty ended with the same back-and-forth of asking for a different vendor and never getting one.

The call center is very clearly only there to get customers off the phone in the shortest amount of time possible. They follow a very limited script and won't address any real topics or have any form of conversation that divulges from the script. There is no "support" provided.

BOUGHT A POLICY TOLD THEY REPAIRED OR REPLACED MY DISHWASHER QUIT CALLED THEM GUY CAME 9 DAYS LATER LOOKED AT IT FOR 5 MINS COLLECTED THE SERVICE CALL FEE LEFT TWO DAYS LATER SHW EMAILS ME THEY ARE GOING TO GIVE ME $275 TOWARD A NEW DISHWASHER BECAUSE THE ESTIMATE FOR REPAIR EXCEEDS THE VALUE OF THE DISHWASHER. THIS IS NOT WHAT THE SALESMAN TOLD ME WHEN I SIGNED UP. I AM NOW SUPPOSED TO GO BUY THE DISHWASHER AND INSTALL IT. THIS IS NOT WHAT I SIGNED UP FOR I GOT THIS POLICY SO I WOULD NOT HAVE TO GO THRU THIS TYPE OF HASSLE AND WHERE AM I GOING TO GET A DISHWASHER INSTALLED FOR $275. DO NOT BUY FROM THIS OUTFIT AND IF YOU HAVE A POLICY JUST CANCEL IT NOW AND BE AHEAD IN THE LONG RUN. I AM.

We have worked with 3 home warranty companies and Select is by far the WORST! Do not buy a warranty from them. Our hot water heater went out the first day in our new house. We went almost a week without hot water as we did our due diligence to ensure we had a proper diagnosis and weren't replacing if it weren't absolutely necessary. Mind you, We have a 2 year old and another on the way so that in itself was tough to do! It was deemed that we needed a new hot water heater. Our hot water heater was a very nice model and not at end of life. Select offered us less than $200 to repair it. It ended up costing us a couple thousand out of pocket to replace. Months later our washer started throwing an error code. Select suggested a technician that we were unable to get in touch with. We called them for assistance and after a couple days of them not being able to get in touch with the technician, they instructed me to find a local technician. I confirmed over and over that this was the correct step. The service fee and diagnosis was $148. A quote was Provided from the technician to repair for close to $700. Select offered us a measly $185. This barely Covers the cost of the technician they REQUIRED us to get! There is no coverage for repairs being offered. I am beyond upset and frustrated by this company's poor business practices. They are a complete scam! Please avoid them by all means necessary.