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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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We were concerned because our old home warrantees expired in different months. We did not want to have policy lapses but still wanted to get multiple home discounts if we switched. Agent was very helpful allowing us to schedule or new coverage dates to match or old expiration dates and still get all available credits and discounts.
I was very pleased with the customer service when I reported an appliance that needed repair. I have not had it repaired yet so I will post a review on that later.
The gentlemen on the phone was polite and courteous. I wish a drafted contract though could have been provided before purchase, because I see later that the policy I purchased for just over $1,000 has a limit aggregate of $11,000. There are only so many questions that you can think of on the fly. That would have made me reconsider my purchase.
I was very pleased with the rep I spoke with to renew my warranty. He was very friendly, helpful and informative.
Summertime in Florida and of course the A/C acts up. I had a response that a technician was being located with in 10 minutes of filing the claim.
I'm really happy about the excellent customer service provided by the reps. I've had other warranty plans in the past that have not been as responsive as the Select Home Warranty Team.
Easy fast simple experience was concise.
All my questions were addressed
Hoping I do not need to ever file a claim
I looked around for a home warranty company and compared several online. I liked Select the best and ordered online in less than 10 minutes
Representative was very professional and knowledgeable, made sure I understood every aspect before signing up
1. My initial call inquiring on fees/coverages spoke with Steven in sales, In 10 minutes he wants to get down to business asking for my payment to buy their 6 years services, any more questions on coverage GO READ terms & conditions ON YOUR OWN. I wasted 15 minutes of my time feeling frustrated.
2. Same conversation with Steven about their free roof coverage, he said it's a USELESS COVERAGE THAT's why it's free. Select only pay for leak patch, regardless if it caused any electrical OR cable shortage & plywood needed before synthetic paper cover the leak AND broken/ missing tiles are NOT included. That tells me Select only perform temporary fix NOT TAKE CARE OF PERMANENT FIX.
3. I called back asking for COMPLAINT DEPARTMENT email, spoke to Issac whom was gentle & patient in calming me down. Issac convinced me to buy service from them & assure me their service is good once I tried. He even said consumers can FREEZE the plan indefinitely not wasting plan time if encounter job transfer needed to work out of State for a period of time such as 1-2 year work transfer or taking 6 months vacation away from home. That adds more point.
4. Just saw the review that if you use own licensed/insured contractor pay out of own pocket first, SELECT only reimbursed part cost, LABOR COST NOT INCLUDED. This is a little tricky, I will call Issac to find out tomorrow. He said worked for SELECT for 9 years and SELECT from New Jersey only in Home Warranty business for 9 years too. He should know the answer.
5. Per review, their Customer Service took forever to answer call & hung up on customer to avoid complaint or future claim; reimbursement CHECK of service took more than 6 weeks. Many questions to clarify with Issac. I will also call Customer Service tomorrow pretend inquire a claim to see how they respond to us in term of needs, otherwise, I'm stuck with them for 6 years if Service Department not as good as what Issac, the sales representative said.
The customer service representative that contacted me was real professional. The price quote was very reasonable. I also recommended you to a family member.
Select Home Warranties team to date has been supportive and responsive to the requirements of their agreement and our family as customers.
The tep was knowledge and answered a of my questions. He was respectful and not pushy as with other home warranty call centers.
I would recommend him and Select to anyone of my friends.and have.
Tosca
The first person I spoke with to open an account misunderstood my needs. I am glad that I read the policy when I received it, or I would have been paying for a policy that did not cover my appliances. I called as soon as I found out about the mistake and after talking to a few people, they immediately rectified the problem and now I have the policy I was interested in. Thank you for your good customer service
Very friendly and quickly answered my questions. I appreciated even when I needed to speak with another department, I didn't have to wait long and the person I spoke with was able to help me with the claim.
Sales Rep was quick to the point to provide information since I have been a customer already 2017. I would have liked a discount as a renewal customer. Please stop going up so much every year. I paid $350 and this year $450.
I have been with a competitor for a few years prior to Select Home Warranty. The liaison I spoke to on the phone was friendly, professional and easy to talk to. He was able to lay out all of the guidelines for me about the program. The cost is very reasonable compared to other companies and has the same, If not better, perks. It would be wise to select this company! Our last company was Terrible with wait times (many days)to have our water heater fixed, furnace fixed etc. I am very glad we found them!
SelectHomeWarranty helps homeowners save money on repairs that will occur at some point in the life of the home.
Called in this morning because air conditioner stopped. Associate was professional and submitted the claim before I was off the phone. Now let's see if the follow through is as good.
Select sent out Desert sun heating and cooling. They were professional and found the problem. They sent the report to Select however, it turned out to be an item that was not covered by the warranty. I was happy that they respond within 24 hours. We were able to get it fixed at a very reasonable cost.
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members