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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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Customer service was good and response was quick, which is unusual. I just didn't realize that only wear and tear items were covered, and then only get a pro-rated amount. Not sure the entire coverage is worth it. Will definitely do some further comparative shopping before renewing. I am impressed with their customer service which these days
I was looking for a new home warranty and Select was the only company willing to provide the most for my money. Happy with my choice so far!
Home warranty are great for homeowners. Those appliances will break, and insurance does not always cover. Better to have a safety net.
Josh was a great help and assisted us in obtaining a great rate and benefit on our home warranty policy. I hope the service and coverage is as great as the deal we got.
I really happy about the service, evm do we are goimg throgh this time situation there are available to help us out
Sales rep provided excellent customer service and options. I purchased 2 warranty plans! I hope anticipate the claims process being equally as pleasurable.
Customer service is great, warranty is great if you know what you ate covered for and you read the contract thoroughly, 2 or 3 times with a fine tooth comb... it's not tricky, just give a great piece of mind when you know what you are paying for & what is and is not covered! I came to find out that only 1 of 3 air conditioning units were covered in the standard contract, added 2 more within the 1st 30 days, cost more, but I won't be out of thousands later. Also found that even though the contract doesn't specifically state that it covers 2 water heaters, I confirmed with agent that both units are converted, standard..
After some confusion regarding our policy, I spoke with Luna and she took the time to explain our policy in detail. I was very pleased with her patience and professionalism. I am glad we purchased a warranty for our home. Seems like we will hopefully be taken care of. Just be aware there are waiting periods before your policy becomes 100% effective. Ask a lot of questions and make sure you understand the policy and how the waiting periods work. Other than that I am hoping it was a wise decision to purchase a warranty.
Extremely happy with the negotiations and with the Salesman Jake who provided me all the benefits from the policy.
Great deal just purchased a Select Home warranty, hope the service meets the fabulous price. Quick and easy and professional
They have been easy to work with. Their pricing and deductible is lower then other home warranty companies but the service is comparable.
The purchase process was very good. Now let see what happen when I file a claim and see the service they offer. That will be subject to an other review here
Agent was very helpful and thorough in the explanation of the services. Provided extra discounts and long term program to save even more $$$. Coverage is comprehensive.
The rep was very good and took care of my claim. So far so good. Now i will wait and see how soon and how well it is taken care of.
I submitted my information online and received a call within a few minutes to go over the plans and pricing. They were all explained well and with the promotion I decided to sign up.
Very friendly and polite and she was very helpful and she answer all my question and she was very interested about my problem
100% satisfied with Select Home Warranty. A repair technician will be scheduled within 48 hours after your claim is submitted.
Jake help making my decision to go with Select Home Warranty easy. I have previously been with another company but after my conversations with Jake it was a no brainer.
Save your money.
The company do not meet their contractual commitments. They have customer service staff place you on eternal holds and hang up on you to avoid taking calls to management.
They mis quote their own chosen contractor companies to avoid paying claims.
They inform their own chosen contractors they should "over charge" clients and "take the money" in the event that repairs do not meet the minimum call out charge amount!
This is my first and last home warranty and I hope for all concerned Select is not an example of the standard in this industry.
If my review helps just one person save their money it's been worth it but I hope it helps many.
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members