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SelectHomeWarranty

How would you rate SelectHomeWarranty?
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California
1 review
0 helpful votes
Follow Steven L.
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Had a very satisfying discussion about home warranties with the sales rep on the phone, he explained the benefits and answered all my questions and I ended up purchasing a home warranty. Very pleased with the purchase!

Date of experience: August 3, 2020
Alabama
1 review
0 helpful votes
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They don't fix plumbing
October 19, 2021

My warranty says fixes plumbing but not stoppage. However, now that I may have a plumbing leak they say it is not covered. Leak is not stoppage it should be covered. Now I'm guessing anything that goes wrong they will state not covered. Giving money away using them.

Date of experience: October 19, 2021
Maryland
1 review
0 helpful votes
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3 weeks to hear back
May 5, 2022

They sent a second rate plumber and took 3 weeks to get back to me after I filed the claim. I'm starting to wonder if this is a legitimate business.
Then the tell me to get to the pipe they need to fix they will have to cut in to the dry wall but will not cover the cutting of it or repair of it.
Maybe I should just file a claim to have the hole in the drywall repaired afterwards? Just sounds like they have to cut corners to be so cheap.

Date of experience: May 5, 2022
Florida
1 review
0 helpful votes
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This company deserves a -5. They take your money and won't repair a thing. They always have an excuse not to cover repairs clearly covered under your plan. Find a more legitimate company because this company will just take your money.

Date of experience: July 17, 2020
New Jersey
1 review
0 helpful votes
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Informative
April 20, 2020

Agent was able to answer all my questions to my satisfaction. I previously dealt with another company and was very disappointed with their service. Hopefully, this will not be the case with this company

Date of experience: April 20, 2020
New Hampshire
1 review
0 helpful votes
Follow Elaine N.
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My A/C stopped working and I called to file a claim. I spoke with a young woman who very quickly found my account, gathered all appropriate information and very clearly explained all the next steps. Fast and easy! I've worked with SHW for years and they have it down to a science!

Date of experience: June 3, 2020
California
1 review
1 helpful vote
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Fast contact for service
February 28, 2020

Received call and email within 4 hours of submitting claim. Information regarding the process and timeframes for technician contact was great, answered most questions regarding the process. Waiting on contact, but very satisfied so far.

Date of experience: February 27, 2020
Indiana
1 review
0 helpful votes
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SHW claim
June 27, 2020

I am happy to have Select Home Warranty. They have been prompt with my calls for service. I wish they wouldve authorized a little more money for the reimbursement of the garbage disposal. I am still happy for the $75 towards a purchase of new disposal.

Date of experience: June 26, 2020
Mississippi
2 reviews
1 helpful vote
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Excellent personal help. Gave impression he cared about me. Very satisfied. He directed me to the best option for me and my situation and he explained each option in detail. Also, he answered all my questions about the policy and potential claims.
Keith

Date of experience: February 28, 2020
California
1 review
0 helpful votes
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It is my first time buying a home warranty and Select Home Warranty gave me the best price.
Fred, the sales representative was very informative and help me to decide what was the best plan for my needs.

Date of experience: June 4, 2020
Oklahoma
1 review
0 helpful votes
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Very friendly and quickly answered my questions. I appreciated even when I needed to speak with another department, I didn't have to wait long and the person I spoke with was able to help me with the claim.

Date of experience: June 24, 2020
Florida
1 review
0 helpful votes
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Dishonorable Company
February 28, 2023

DISHONEST AND CORRUPT! They take your money and offer nothing. I found out the hard way. The first three months they don't cover anything. Then after the first three months they only cover partially the value of the repair. I paid the full years cost trusting that they would honor the coverage. I have always had a home warranty company since I've owned my home. I recently dropped a warranty company for not honoring their word. So, I decided to join Select and try them out. Nope! They were worse. My air conditioner went out ($6000), and they refused the claim. I didn't expect Select to pay the full amount but they could have at least offered to pay something. So, tomorrow I have to contact them about returning my years pay to them. They will probably try to keep that also. Read the contract thoroughly on these warranty companies, this one is completely CORRUPT!

Date of experience: February 28, 2023
District of Columbia
2 reviews
0 helpful votes
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I read the coverage details carefully as compared to other companies. I previously looked at Choice Home Warranty since they were rated higher, but their warranty has so many exclusions that if you actually file a claim they don't cover anything. SHW seemed like a more reasonable balance between covering a lot and being inexpensive. I have had AHS Home Warranty for years and have become frustrated with long times to get anything serviced, like two months for a broken water heater and roughly two months for my washing machine.

I would say though that SHW's web site hasn't impressed me. I found the coverage details of their warranty plan by Googling for it, not because it was obvious how to find it on the web site. Similarly, when I went to the web site today the web site did not seem to be working.

Date of experience: August 3, 2020
Arizona
1 review
0 helpful votes
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Takes 2 more days when a Repairman doesn't show up and to find another repairman. By then the weekend is here and the clothes pile is getting bigger and the water in the wash machine, that is the problem is starting to stink up the house.

Date of experience: December 1, 2023
Texas
1 review
2 helpful votes
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Submitted claim a month ago. They said they couldn't get a contractor out to my house and to hire my own contractor to do the repairs. I had a contractor come out and give an estimate. My drain pipe to my tub fell off. To fix this issue, the tile and tub needs to be removed per the contractor. Select Home Warranty denied the estimate and said it is a tile or grout problem and they do not cover those issues. My drain pipe fell off, how is this a tile problem? Absolutely horrible company! STAY AWAY!

Date of experience: August 31, 2022
Illinois
1 review
1 helpful vote
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Waste of money
June 2, 2022

The salesperson lied and lied and lied. He said everything would be covered. I submitted a claim for a couple light switches that we're improperly wired, as I was assured by the lying salesman that this was covered. The claim was denied. I paid $600 for the coverage and $75 for a technician to come out for the diagnostic. A complete waste of money! I could have used the money for actual repairs. I'm sick over this! Buyer beware! Do not purchase a warranty from this company!

Date of experience: June 2, 2022
Georgia
1 review
0 helpful votes
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Always thought that home warranties were a fight waiting to happen. I had one on a previous home with the big guy and everything from extra costs to changes are an issue. With my new home I went with Select Home Warranty because they were cheaper. I had a problem with my air conditioner and notified Select. I was quickly scheduled with a local 5 star rated company. Yhe next morning by 9 am the problem was repaired. My house is cool again and the service fee was $45, the other company was $125! I was notified by text and email every inch of the process. The whole thing could not have been handled any better. Save money and get better service is a win win situation.

Date of experience: June 30, 2020
Virginia
1 review
0 helpful votes
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BEWARE!
August 11, 2020

This is a fraudulent company! Do not be swindled! Please save your money and go with a real warranty company. They will steal your money and not follow through will claims. You will not be reimbursed for any of your claims and they will promise to send you a check and have you sign a reimbursement agreement and they won't send anything! DO NOT WASTE your money! Spread the word!

Date of experience: August 11, 2020
Arizona
1 review
0 helpful votes
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Dishwasher issues
April 20, 2020

The representative was polite and thorough with giving me my policy number and claim number and stated he was sorry I was having problems with my dishwasher. His name was Pat. Very professional. Thanks

Date of experience: April 20, 2020
California
1 review
0 helpful votes
Follow Loran V.
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I spoke with a sales rep named William. He was thorough and wanted to move forward with the policy. I told him I needed to look more closely at the website and that I would call him back if her left me his number. He did leave me his number. I did look some more at the website and decided to give it a try. The agent did try to upsell me into a multi year contract, but I passed on it. Throughout both calls, William was helpful and polite. If the service is as good as this representative, I will be very pleased.

Date of experience: April 19, 2020

Overview

SelectHomeWarranty has a rating of 2.6 stars from 965 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SelectHomeWarranty most frequently mention water heater, maintenance records and fine print. SelectHomeWarranty ranks 2nd among Home Insurance sites.

service
208
value
207
shipping
38
returns
47
quality
191
This company does not typically respond to reviews
+65