SelectHomeWarranty

When selling you a contract they will tell you they will repair and take care of everything once they get your money you can forget it once you call them with a problem I gave you a run around they won't repair or take care of anything or any of your calls if you called then you'll be on hold for hours

Select Home Warranty
Corporate office
PLACE DETAILS

Photo of Kathleen Gingrich
Kathleen Gingrich

Just now
This company is beyond abysmal. Have waited a month to get my dishwasher repaired. They do NOT care about or value their customers. Their customer service is non-existent as is their "pre-authorization department". Their repair contractors lie and fail to show up and NOONE at Select cares or tries to remedy the problem. You rarely (2 out of 6 requests for me) receive a requested call from a Supervisor and in the rare instance when they do call, they make promises that they do not keep and you never hear from them again. Save your money and avoid this company like the plague. We paid in excess of $3500 for our home warranty and never had a claim in over 1.5 years.

Your service is poor & you do not provide services as promised! You take people's money then refuse to cover repairs! I will never recommend your service to anyone! And I will not be renewing my warranty through you!

Submitted claim for pool filter on July 27th. Select Home Warranty technician came out 5 days later on 08/01. Technician submitted the diagnosis to SHW on 08/06. After 27 phone calls to customer service, I decided to have the filter changed myself at a cost of $1,235.00 at the suggestion of several "customer service" agents and 3 supervisors. After 4 weeks of nothing but aggravation, they offered me $100.00 and said have a nice day. I cancelled the contract on the spot. Nothing but a scam company

I chose Select because I can use my own AC technicians that have been servicing my systems and knows the history. As long as a technician you chose is licensed and bonded, they can be used. Another warranty company I used did not have that option and the technician they sent were shady at times and not associated with a company I could verify with BBB. Haven't had to submit a claim yet, but my salesman was very informative and the contract spells out what's not covered.

WORST COMPANY FOR HOME WARRANTY COVERAGE.
Please do not get swayed by this company's sales tactics by offering cheap insurance. For the first time we switched to this company since they were 20% cheaper to their competitor. After 6 months we filed claim for A/C. After 4 weeks of run around, we were told to submit Maintenance Records and pictures of the unit that we did by next day. The company could not find an A/C repair company for 6 weeks. Who so ever they picked refused to work for them.
They asked same pictures and same maintenance records three times.
Horrible company. We made a mistake to pay one year premium upfront. They do not refund your money either.
Anybody need more information, feel free to reach at *******716.

All they do is lie to keep from replacing an item that need replacing. They didn't replace my a. C unit, because they lied and said. It was due from an electrical problem which was not true. My other a. C need to be fix. This time, they saying I have a freon leak, which is not true. They will lie and add in their notes something that's not cover to keep from replacing the item. I will be sending my complaint to the office in Austin, Tx. If anyone had or have a complaint about SHW call this number *******049 or email them. Enough is enough

No contractors will do work for this company. If you pay for the work out of pocket it is difficult to receive reimbursement. SHW does everything possible to not reimburse. There are also low reimbursement amounts that are not advertised, but are in the small print. Not worth the money.

Select Home Warranty offers a cheaper price than other home warranty companies. The service call fee is even one of the cheapest. One recommendation for the company is to make sure that the information on file is correct. For example: I renewed my policy and when I called back to ask a question regarding the policy, a representative said he saw a note that I "refused to renew my policy". I explained that I had indeed renewed the policy and that the notes were incorrect. It's things such as this that need to be corrected. I have also had issues with having to resend documents multiple times in the past because I was told they did not receive the document/documents.