SelectBlindsReviews 8,474

Select blinds is an awful company. I tried to reach out to them for guidance on an order, and after waiting for days, I basically got a non-answer to my questions. I then ordered blinds per the instructions on their website, and waited for 8 weeks for them to ship.

When I get the blinds? They're too long because I allegedly clicked "outside mount" rather than "inside mount." The picture of the product shows an inside mount, and I'm confident that I selected inside mount.

I reached out to customer service, and they replied basically saying "too bad."

I had been using this order to test the concept in my daughter's room before outfitting the skylights throughout the rest of my house.

I'll definitely be choosing a different company now.

SelectBlinds is an online company offering various window treatments for sale. We are remodeling our house and purchased shades from them. The shades came with brackets that curl around the front of the shade. Not the hidden brackets as shown on their website. Furthermore the brackets came in bright white and did not match the color of the shade. I contacted customer service numerous times and they would do nothing for me. I told them I wanted the product they depicted on their website, not the one they sent me. They did nothing for me. Then finally they tried to bribe me with some small amount of money off, which we did not accept.

Terrible customer service and unclear directions for ordering the correct product. I bought 2 sets of light filtering fabric blinds for the windows in my bedroom with an inside mount. I took the measurements very carefully according to the instructions, but did not realize until the product arrived that the window was too shallow with its molding for the inside mount bracket to fit properly. I found out later that the only way I would have known this before purchasing the product was by clicking on a tiny question mark item barely visible, on the far right of the screen.
The first time I contacted customer service I asked if there was a possibility to either exchange the product or receive a store credit. The customer service rep responded she would get back to me, but never did, either via email or my phone number. After waiting a week, I called back and spoke to another customer service rep who was curt and condescending. He told me that I could either rip the beautiful molding off my windows to fit the blinds or forget about it because there was no way he would even consider giving me a break. The phone call finally ended with repeated snide comments about how I should "just have [my] husband call back."
Thanks, Select Blinds, for your complete lack of communication, flexibility and manners. I just bought a new house and would have spent A LOT of money using your services if you guys weren't so sadly unprofessional. Good thing my friends in the neighborhood who are also redecorating won't be using your services either... Have a nice day!

I ordered from SelectBlinds.com previously and had a good experience. Second time around, and not so good. Customer service has gone incredibly downhill. I placed my order on April 12th. Early May I contacted them to inquire since I had received no communications from them. They advised me the order was in production. A few days later, I get an email saying my item is on backorder and won't ship until June 15th at the earliest. I waited until early June to contact them again to see if the backordered item(s) were expected to arrive on time for me to receive my item around June 15th. At first the rep had no information, then when I inquired about cancelling, all of the sudden they suddenly knew info! Magic. I asked for a guaranteed arrival date since I had already been charged for the item nearly 2 months earlier. No guarantee. So I asked about cancelling and receiving a full refund. The rep said they would write the warehouse and let me know if it was possible. Warehouse confirmed via email that my order was cancelled with no other details provided. Next day I see a credit on my card for less than the original amount I paid. Can you believe they tried to keep the handling fee?! I had to waste more of my time to write them over the handling fee over an item they couldn't even fulfil! Unbelievable. I can't believe this company. I should send them a fee for holding my money for 2 months with no product to show for it!

I was never so amazed with any online shopping experinece as this one! So smooth! So easy! So inexpensive! Just simply wow!

I followed the directions for measuring and after speaking with someone both by chat and phone, I placed an order in early February. Then the wait began. Finally we received it and my husband opened the box with the parts. We were missing 5 pieces. We were told they were back ordered and we should have them in a month. We were in a rush for this so I tried to cancel my order but they wouldn't let me. From my go round about that, it is worth noting they do not accept returns. The month came and went and no word. Finally I called again and was told they would be shipped out. After waiting weeks, we got some of the parts, but again some were missing - the ones we needed to hang it. Spoke with someone again (working from home due to virus) and got the rest of the parts just over a week later.

Finally opened the blind to put it up and discovered the bottom edge inners were one inch shorter than the blind on both sides causing the material to crimp down around it and leave a small hole and creases. That doesn't even include the fact that it was nine inches longer than we needed. Tried again to return it and they said that is how they make them and would do nothing for us, not even remake it. After all this, we were finally able to hang our blind, just about three months to the day after it was ordered, with it sticking out over 4 inches on both sides of our window. Oh, and the entire edge of the blind itself is creased and looks bad, and one to the pins on the valance is broken off and I'm not contacting them anymore - I'm sick of it. Sure wasn't worth nearly $300.

Customer service people are very nice, but the company is horrid and management won't do a thing to help their customers. I can't even find how to get off their constant e-mailing list. There is no place to unsubscribe. I would not recommend this company at all. Another point to mention, I read their reviews on their website and tried leaving one myself. They deleted it.

I ordered a pair of blinds for my office at the hotel. After wondering why it was taking so long I checked the status of my order to see they pushed it out a month. I understand that their plant was shut down in CA due to Covid-19, but I needed blinds. I contacted them and they said they would cancel and reimburse me. After a few days I noticed no credit was given. I called and they told me that I was not "guaranteed" a full credit and that magically my order is being made. I already bought blinds elsewhere after waiting a few weeks for SelectBlinds. And they told me I should read their terms of service and will only refund 80%. They also informed me that if i dispute then I will have to wait and will not get anything back.
This obviously is a company of low morals and one lacking an ethical standard. They should receive a negative 5 star rating. I will obviously be passing along to other hotel General Managers, General Contractors and people I connect with in the industry to let them know this is not a place to do business with.

I placed an order on4/22/2020
Got order confirmation and didn't notice until
4/26/2020 that this item wouldn't ship until 6/1/2020. It was a basic roller blind with no customization. Email feature on website wouldn't send so I had to chat, I asked to cancel my order. They tried several ways to get me to keep my order ( longer warranty, discounts). I told them I needed the item and a moth and two weeks was unacceptable, i need the item and can get it faster from someone else. Again I asked for cancellation and refund and was then informed they don't refund "handling ". And they would try to cancel! Frustrating! If the were handling this it would be shipping!
Waiting for an email confirmation of cancelation. If you need your item use another site.

I ordered 4 cellular shades for windows and 1 vertical cellular shade for a sliding glass door. The blinds were well packaged and arrived on time. Installation took some time, especially for the vertical cellular shade. However the continuous loop cords for 3 of the blinds were too short - by 7 feet! This is where I began to get the runaround from customer service. I called customer service on a Saturday and requested longer cords but it was not until the Monday nine days later that the replacement cords were shipped to me. When the cords arrived there were only two cords, instead of three. Plus one of the two cords was the wrong color. It was brown instead of white to match the two of the blinds that I ordered. During each of my phone calls I asked to speak with a manager. I was told that a manager would get back to me in 24 to 48 hours. I thought by the end of the day would be reasonable. I was given the "24 to 48 hour" refrain on Saturdays as well as weekdays. I never received a call back from a manager. After several days, I received an email from a manager regarding the multiple errors on my order. Eventually the replacement cords in the correct number, color, and length arrived at my home, but it was 30 days from the date of my original order. To the credit of the manager I received a financial rebate for the turmoil and delays I experienced. My conclusions: decent product; lousy customer service.

I order two roman blinds for my kitchen. I told the sales rep I only had ¾" depth for mounting and she recommended the designer series, so place my order. When I received my blinds the mounting bracket was 3" depth and don't mount to my windows. I'm trying to resolve this issue with Select Blinds. Also the material and the craftsmanship were very poor. I'll never buy there again.

I filled my cart with 22 blinds and ordered a sample on 11/29/2019. Was told in writing that the price of the cart would be honored since we ordered a sample. It is on the website as well as the email sent confirming the blind order. Called to order the blinds once the sample was reviewed on 12/14/2019. Price of cart was $1,056.33 and I have the printed copy. Was told on the phone they would not honor that price but could go as low as $1,173.04. They lost a whole house of windows over $116.71 and would not keep their word. Asked to speak with the manager twice and was told no. Said they would call me back. They did not. Bad business practice to bait and switch, especially when the customer has your commitment in writing.

In the past month I have purchased blinds from this company for 6 of my windows and only 1 of the measurements was correct.

The first issue was two blinds with one head rail and the blinds didn't hang evenly causing them to look crooked.

Taking my chances and hoping to have the same luck as the first window, due to the price, I decided to order blinds for 4 bedroom windows. I sent the exact size I needed 34 inch for inside mount and they arrived 33 1/2. When I chatted with the customer service lady, which I will post after this review, she continued to insist they did nothing wrong as they are suppose to trim 1/2 inch for inside mount and therefore to bad. I also mistakenly purchased the S blinds for one room and they look CHEAP and are cheaply made.

Not to mention, I had to pay someone $150 to come hang the blinds. He didn't hang them because they were too short; however, I had to pay him to remove the old ones and then reinstall the old ones when the new ones proved to be too short.

Bottom line, do yourself a favor and go to home depot their faux wood blinds are just as nice and they stand behind their work. I am out almost $500 plus $150 for handyman. To add insult to injury, the store representative was quite rude saying over and over they always take 1/2 inch off and they made them as they should have. I am not a blind expert, I just gave the exact measurements as requested. The funny thing is, the first blind I bought from them fit perfectly an inside mount and I had no problem. The quality of the blinds are not consistent. Please save yourself headache and money go somewhere else.

I ordered blinds for two houses that I was doing working both times of lines were not cut correctly they either were not wide enough or not long enough Lynn seems to be an issue with them you have to add a couple inches to the bottom of every blind
Double check your measurements before you do anything with them and keep a copy
I've also received damaged blinds from them a couple of times as well I don't think their quality is that great

I ordered over $5,000 in woven wood shades. All the blinds fit the regular windows but the blinds do not fit our french door. Our doors open inward and we cannot open the door. The company should state that the blinds should be installed directly on the doors or installed nine inches above the casing. The website only allows for six inches. I contacted customer service and they will not issue a refund. They would however, love to sell me some more blinds (can you see me rolling my eyes?). I am now out over $2,000. Why would anyone want to do business with this company? Run don't walk..

There were multiple problems with the blackout shade.

First, the shade was not flush with the wall and it had a 2.5 inch gap from the wall to the shade.

Second, the shade was the wrong size. I ordered a 72 inch wide shade and the shade that was made and shipped was a 71 inch wide shade.

Third, The shade also had a retraction problem. Donna in customer service emailed me a video to correct the issue and after completing the steps from the video the issue is not resolved. It still had the same issue with retraction.

So, I received a blind that does not work, is the wrong size and sticks out from the wall 2.5 inches. This is a blackout shade, outside window mount that is supposed to keep light out. It is supposed to lay flat with the wall. It does not keep the light out.

After trying to get a refund for my defective blinds with Donna in customer service for the last 7 days now and dealing with customer support by email. Customer support asked for photos of the width of the shade and I emailed them photos right away and then they asked me to mail the shades back to them after Donna in customer service told me to donate the shades since they could not be returned. Donna said, that customer support said that they did not get the pictures I emailed them but they never emailed me telling me that they never received the photos and Donna said the pictures are there in my account and the pictures came through in the emails.

I decided to call in to talk with a different agent since Donna was not available today. I reached Ken in customer service and he was able to give me a full refund. Thank you Ken for your awesome customer service. I give you 5 stars. I give my overall experience with select blinds a 1 star. I definitely didn't need the additional stress with this order.

Ordering from Select Blinds has been a nightmare. I suggest that the company make some improvements. There is a lack of communication within the company from customer service phone support to customer service email support. There is no quality control obviously before a product is shipped out. Who let the shades go out the door with out inspecting them first to make sure they are the correct size and work properly. There are many reviews on the web and people are saying that they received the wrong size blinds. A company should get this right the first time. Whoever is not doing the job should be let go. Simple remove them from the company.