SelectBlindsReviews 8,474

Bought a vertical blind. After installation I couldn't close the blind no matter which direction I twist the wand. Contacted SelectBlinds and they were quick to provide me with a couple of solutions. 1. ensure the tilt rod is engaged all the way. Which I confirmed.
2. Make sure the headrail is leveled. Which I also confirmed with a leveler. Sent an email back confirming the two items suggested are confimed and also included a couple of pictures. Got a response back to provide a video. Instead of just replacing my broken headrail I get the feeling they were just dragging this issue out. I just went ahead and cut my lost and went to Home Depot and bought another blind for half the price.

Do not waste you time or money on this company or their products. I had issues from the start and should have just cancelled the order. First the day I was supposed to received my blinds I got an email that the color I picked was on pack order this was over a week after I ordered them and their tracking said it was in production. Then when I requested a call back with more details, I never received one I had to call back. I decided to change the color to one that was in stock even after all that to my own stupidity. Then my order still told me it was on back order until April 19th even after changing it. I finally get the blinds and the are scratched dented and the faux wood part of the blinds are splintered from the saw or device they use to cut it. I contact customer service and explain what happens and first I am told I could not be called back because the supposed manager was chatting with me and multiple customers. I finally get a call the next day from a manager explain what happen they asked if I had pictures, I said of course I do. I was told I would get a credit after they emailed the pictures to the production team and I would hear back rom them no later then the next day. I just now received an email almost a week later asking me for more pictures and if I would send them back for inspection. The reason why it took so long to get back to me was because the manager I was speaking with was off the next day from the first time I spoke to her even though she said she would contact me for sure the next morning. This place is a JOKE! Oh, and did I mention that I order 11 sets of blinds and not one of them came with the wand on top of being damaged. DO WASTE OUR TIME OR MONEY GO SOMEWHERE ELSE, I STILL HAVENT GOTTEN MY MONEY BACK. I would give them no stars if I could.

They are horrendous. I ordered 7 motorized blinds from them two years ago. ALL of the motors stopped working within six months. After MANY hours on the phone, almost three months of waiting, and a sheet hanging over my exposed window with the dead motor, (and a lot of runaround and a negative review on a site they don't manage), they finally sent me a replacement for the first failed one. Then the rest of them stopped working and they want me to send them a "video" of EACH BLIND- SIX videos- that is not working. Um, they DON'T WORK. WHY would you ask for 6 videos of 6 identical blinds that are just hanging there? This is their routine. They are crooks and I would NEVER buy anything from them again. Instead of providing replacements or acknowledging their faulty products they teach their reps to spend hours on the phone giving you a runaround with the goal being that you will just give up. They are an extremely unethical company. I would advise anyone wanting motorized blinds to steer clear and buy them from somewhere else. This company is the worst, hands down, that I have ever worked with in my entire life.
4/11 Me: I ordered multiple blinds (7 in total) from you in 2017. ALL of the motors failed within the first 6 months (no it is not the batteries or wands) and I have been unable to open and close blinds for two years. How do I get replacement motors and are they covered under warranty? I would have expected more from a company that charges such high prices for the blinds to begin with. Please advise.
4/13 Them: We are sorry to hear of this issue you are experiencing with your products. Since this isn't necessarily an issue you can capture in a photo, would you be able to send a quick video showing the defect so that we can better assist you? Please also confirm the size of the product on your order this is in reference to.
Please do a video for each product not working.
4/13 ME: I ordered 7 blinds. 6 out of seven do not work. The one that does work was a replacement sent by you. I don't see the value in sending 6 videos of blinds with dead motors. They just hang there and the MOTOR DOES NOT WORK.
I need 6 replacement motors for defective products. I have tested them all with the wand that operates the functioning one and they DO NOT WORK. I suspect the whole batch of motors was faulty.
Them: If you can take a video showing you are trying to operate the shades, that would work. Please also confirm the sizes of the shades defected. If you have any other questions or need further assistance, please feel free to email us back, live chat with us, or give us a call at the number *******840 and one of our knowledgeable customer service agents will be happy to help you!

I ordered blinds and my contractor was here when they showed up. They were the wrong size by 6 inches - too wide. I double-checked my order and it was their mistake. How do you not get one of two dimensions correct? So I paid my contractor for nothing - not his fault they cannot build blinds correctly - and called Sunday morning to order replacements. I was on hold for over half an hour - despite repeated assurances that " your wait time is less than two minutes " and gave up. I chose the option to get a call back - and nothing.

Buy somewhere else.

Rick

Completely surprised by the level of customer service Select Blinds provided. Ordering online with a company I havent dealt with made me a little nervous but with a first small two blind order the service they provided was fantastic! Then when we ran into an order issue that was our mistake. They put the order on hold and let us reorder at the same Black Friday discount the following week when more samples were sent. There happened to be a small glitch in the system and the original order was sent. Without any hesitation they told us not to worry about anything and they will make the change and send out new blinds. I didnt have to ask them for this they offered. They explained that the blinds we ordered have such a fast turnaround that they cannot cancel them, but since we were told that they could it was their mistake and they would send out the new order ASAP! Its very hard to find the customer service that select blinds provided and I would definitely order from them again!

Ordered three motorized blinds. The three windows are 20 feet in the air. The three blinds with motors were around $600. I had to pay two men to set up scaffolding plus an hourly charge to installed blinds. All three are too short, one was badly scratched and one motor didn't work. None of the motors were programmed to the remote. As I was paying the installers by the hour in addition to the expense of setting up scaffolding, we shimmed the three blinds and put them up anyway. Less than four months later only one motor works. They did send me a replacement motor but once again it wasn't programmed. And we had to set up scaffolding again. They offered me a $20 credit on the order which is an insult. The rep from the factory was a very condescending woman who did nothing in the way of help to program the remote and just insisted it was programmed at factory. In her next breath offered no help to fix the problem. I would have been better off getting blinds from home depot and having them cut to measure and the few times a year I need ti reposition slats getting on a ladder with a grabber and manually rotating slats. They have no customer loyalty and no desire to put out a quality product. A great company stands behind their product and when mistakes happen promptly rectifies problems. They are sadly lacking in anything that resembles customer appreciation or satisfaction,

I called select blinds to hopefully order some blinds for my kitchen window. I have a small home in the midwest... it's a National Home built in the 1950s. Everything is pretty small including the windows. I stumbled on Select Blinds and was very impressed that virtually all of their blinds can be custom ordered and at a fair price too. I called and spoke to Brady in Arizona. He spent over an hour with me... checked the configuration of the mounting brackets... and how the blind mounts to the wall and lots of other information. All very helpful for me. And I only ordered one set of blinds for my one window... Hopefully the actual product will be as good of quality as the service I received.

While making a second purchase I notice the previous months purchased blinds where going to cost me more. I contacted customer service and spoke with Amber. She understood my desire to have pricing that matched my purchase less than 30 days earlier and she extended a discount that made the deal. Going above and beyond she also extended the warranty period on my blinds. I am very pleased with the quality of my blinds and Amber's customer service. I've nine cellular blinds are installed, look and operate just great.