SelectBlindsReviews 8,484

I was scared to order these because I read so many terrible reviews. I ordered 3 sets of wood cordless blinds with cloth tape. Most brands didn't have the cloth tape on the cordless version, but Select Blinds did so I took the risk. My blinds were not damaged on arrival, but I could see how they could be. I'd give the packaging a B-. The blinds themselves look great (Distressed Cabin w/black tape). I'm very happy with the quality and appearance. The valance is magnetic. I wish they had more valance options because the one I got looks a little "country" for my tastes. Still, it looks nice and many people would be happy with it. The magnets are held on with glue. Hopefully they stay attached in summer by the hot window. Guess it doesn't matter much because the magnetic valance has my DIY wheels churning. Had I not ordered samples, I think I could have been in real trouble. I wouldn't even order white, you can't trust it. My only real complaint would be the Dollar Store looking clear wand. Looked horrible against the dark colored blinds. I cut strips of black vinyl and carefully covered the wands. The clear wand is unacceptable. I think it's worth taking the risk of ordering from Select Blinds.

Over the past 6 months I purchased a number of black out window shades from SelectBlinds. They were cheap modular items that fit well enough and were simple enough to install. Haven't had them very long, so don't know how long they will last, but good enough to sell the house. The real problem came in when I tried to use the Company for panel shades over a sliding door. The fabric was ready to fray on the edges, some of it stained, and when the sliding track fell apart, they creased and could not be smoothed. This is really cheap fragile stuff that doesn't always fit together as it should. I had to literally bolt the slider together to hold it in place so shade wouldn't fall out of the track. Labeling and instructions are also pitiful, and if you are looking for customer service, there is none. Robo message told me I had less than two minutes to wait twice within the first 5 minutes, then they told me the wait was longer because they were doing such awesome business, then they asked if they can call me back. Finally, I got a Vanessa on the line that ignored my request to speak to a technician. She tried to answer herself, but couldn't. Then went away for 5 minutes to retrieve wrong advise and finally offered to send me a video. When I described the company's product as the S#! T it was and insisted on speaking to someone that knew what they were talking about, she used that as an excuse to check out because I was cursing at her. Ignorant and defensive, but ready to fake it until they make it. Clearly, these guys are into pushing volume and want nothing to do with inevitable defects or the customers difficulties. If you are looking for something cheap and nasty to dress up your house for a sale, it's probably OK, assuming you are a creative assembly technician. But if you want quality that will last, need help or have kids, I strongly advise going elsewhere.

Ordered a custom roman shade for our large kitchen window on March 8,2021. Also ordered the remote. Blind arrived in poor condition. Was off the brackets, metal roller tube was sticky down half of it (looked used) and both ends of the metal tube were cut with jagged metal burs sticking out all around both ends of tube. The strings holding the shade, were thin and low quality. The whole shade very poor quality. I've ordered better quality shades from Walmart. Many calls and emails with customer service. Sending photos etc. I was finally assured I would receive a refund my money. Didn't hear anything, more contacting them and finally another email saying they now decided the shade will operate find with all the problems. Offered 15% credit. DO NOT order from them!

I ordered two aluminum blinds and within a few months, one of the tilt mechanisms stopped working. They sent me another blind. A few months later the second one did the same thing and they sent me the mechanism WITH NO INSTRUCTIONS! I had to go online to see how to do it and it still did not resolve the issue.

Cheap material, cheap quality, they cut 1/2" off more than what you want. Then give you a song and dance. I would never waste my time with this company again. Get your blinds from someone else.

It took two months for my order to be filled. Customer service was inconsistent and lacking to say the least. The video shows the blinds I purchased have magnetic valance, but mine arrived with plastic pieces that don't even fit. When I asked them about it they placed an order for the magnetic strip to be sent to me. I received more plastic pieces. I asked about it and they said the magnetic strip was no longer available. I paid for it and they gave me the run around. Now I'm simply going to order some two sided tape and hang the valances. I'll never order from this incompetent company again.

Read the fine print before you buy anything. They won't return anything, not even unopened routers, remotes, and chargers. The fit guarantee is only for one blind per order. So if you need 3 blinds, make it 3 separate orders.

Want two blinds for one price? If you have two windows the same size, order one blind 1/8" inch short and call them to replace it 1/8" larger. They send you a new blind and you get to keep the original blind.

Sélect blinds doesn't stand by their products and I wish I hadn't wasted my money. They sell blackout shades that hang two inches away from the wall... how can that ever be blackout? Upon reaching out to customer service, I'm told I should have ordered the Valence, which would have made the shade flush with the wall. That would have been excellent information to put on your website or tell your sales agents to provide. No? Now they have told me they can't change the shade but I can get a discount and buy more shades from them.
Seriously?!

I purchased 12 white faux wood blinds and 11 of the 12 wands that I received were cream in color. When I contacted customer service they wanted me to take a photo of each wand and send it in. I sent in one photo and they said the cream color was correct. I asked them why would I receive 1 white wand that matches the blinds and 11 wands that are cream. I also had 3 other issues with my order that they refused to address in my email. Two blinds arrived damaged, one balance didn't have the magnets and 11 of the 12 balances did not have the returns attached. This company is terrible. Stay away. I get problems happen but they are totally unwilling to help.

Ordered blinds in November. It's January and they aren't here yet. Company says they shipped them... but they never came. Have a vision problem really took it seriously when I ordered them and expected that at least by Christmas would have them in hand.

If you order from these guys make sure to use a credit card so you can dispute the charge if the package never arrives! Good luck. This is one of the worst transactions I've ever had over the Internet.

I ordered two simple shades with pull cords. The obviously didn't compensate for the chain-mechanism when cutting... about 5/8". Not big. After sending some photos, they sent replacements after a few weeks at no cost. The problem is that the replacement shades were exactly the same size and still are about 5/8" too wide for my windows. I'm DONE with this company!

Absolutely the worst customer service & extremely poor quality. All I get from their customer service dept. is canned responses. Product fraying right out of box & manufacturing cuts are uneven. When responding to complaints on my social media reviews, they act like they are concerned, however when I attempt to give them information to follow up with me, there is no response from them whatsoever. They ask you to give them reviews after purchase in exchange for free installation. (They obviously know they need to offset all the BAD REVIEWS) PLEASE DO YOUR RESEARCH ON THIS COMPANY. There are more reputable options available.

I ordered 4 shades. Three were fine. One was not. It could not develop normal tension and just flopped down; adjusting up/down was a hassle. All troubleshooting suggested was tried. The issue persisted. But customer service would not believe what I was reporting and insisted on a video or picture showing the issue. A video is not something I was able to do and a picture would show nothing about operation. So caught in a loop of explaining the situation and getting mechanical email replies restating their policy. Where is the satisfaction guarantee? This will be my last purchase from them.

I have not yet received my order, however, I am driven to write this review about my experience with the customer service element of the company up to this point.

Select Blinds manages its manufacturing process as follows: 1) send an email confirmation of your order, 2) send an email update when order is (supposedly) placed in production, and 3) wait - with no further updates or communication.

I placed my order on 9/2 (when my credit card was charged) and received an email confirmation. On 9/9, I received an email informing me that my order was in production. Production time is stated as 1-5 days. I had not received a shipped date, so on 9/21, I contacted Customer Service (phone) to check on my order, at which time the auto response said the 'estimated' date for shipment was 9/14. I spoke with an agent who told me he would contact production and put a rush on my order.

After hearing nothing further, I called again on 9/29, the auto response still said the 'estimated' date for shipment was 9/14. I spoke to another agent who referred to the prior call (but dated it 9/24) and told me the estimated shipment date had now become 9/30 and that the automated system doesn't change its initial information. The shipment date is still estimated, not confirmed, so I don't know when my order will be completed and shipped.

Stay away from this company. Spend the few extra dollars and deal with a local company.

Ordered blinds in July after reading a good review in a publication that I used to respect. Received a quote and asked for delivery quote. He could not be exact but said the latest it would be was a month out, mid to late August. Never got a confirmation because the sales man could not spell. My street address was wrong because he spelled frenetically and the street on the order simply does not exist. My email address was wrong even though I spelled it out letter by letter. Finally I waited on hold for a representative and asked for my confirmation. Customer service realized they had the wrong email address and a correction was made. Then I received an order confirmation which was wrong. Meanwhile I received notification that my shipment would be delayed until mid Sept. Ship date. Unacceptable as this is shipping to a seasonal residence which I told them in July when I placed the order. I called again on a recorded line this time and told them they had the wrong ship address and that I could not accept the delay. They said too bad because I had three days for corrections from the time of order. I reminded them that I never received confirmation of my order until yesterday so I am in the three day window but they declined. I told them that no one would be there to accept delivery and they said no cancellations after the three days in July.

Next day I received another notice of delay of delivery this time it would not arrive until October. Three basic shades ordered in July and not delivered until October? So again I tried to cancel to no avail. Again on a recorded line I declined the delay, told them they are being recorded and that I would take this recording and send it to a consumer advocate. They said that would just dump the box outside of the house. This phone call was in early August. These shades are quick to assemble in their factory. Obviously they had not started production on my shades and they were just being difficult. Seems to me that the guy fixing the errors on the order made a few mistakes himself.

I called back and asked for a supervisor and they said they didn't have one. I explained to a new person that I would contest the charges on my credit card and report them to authorities. Finally a day or two later I received a cancellation and a while later a full refund.

I went to Home Depot, ordered the exact same shades in size and spec but this time made by Bali and not some no name brand that Select was selling. Price was slightly better and shades were received 8 days later.

Go to Home Depot for your shades and run as fast as you can from Select.

I placed an order on 8/12/20 for 3 cellular shades, two of one type and one other. The site states "made in under 7 days." So, given 7 work days plus ground shipping, one would expect delivery in 3 weeks. Two blinds arrived on 9/2 but the 3rd blind was not going to be available until 9/29/20. I spoke with customer service on 9/2 and cancelled the third blind because the delay was NOT acceptable. I was told that the order was cancelled and the cost would be refunded. On Wednesday, 9/9/20, I received an email that the blind had been shipped. When I spoke with the (second) Customer Service rep, I was told that I'd cancelled too late. However, they DO have a recording of me cancelling and the rep telling me I would receive a refund. The second rep told me she would bring it to management for review. I said that the only acceptable solution for me was a refund. Further, I would NOT be doing business with them again EVER. It's irresponsible to tell a customer that an order is cancelled and then ship it with NO notification that there was a problem canceling. I promptly disputed the charge with my credit card company.

When we measured the blinds, we measured to fit the inside of a window not realizing that when they make the blind, they take a 1/2 inch off of your original measurement. Why would they do this? So you're price range goes into the next pricing tear if you want your 1/2. We order Select Wave Faux Wood Cordless Blinds. They are straight plastic. Disgusting and pissed that I wasted my hard earned money on this crap. Will not return, because technically, nothing is wrong with them. READ the specifications and beware that the quality is not good.