Steve L.

Over the past 6 months I purchased a number of black out window shades from SelectBlinds. They were cheap modular items that fit well enough and were simple enough to install. Haven't had them very long, so don't know how long they will last, but good enough to sell the house. The real problem came in when I tried to use the Company for panel shades over a sliding door. The fabric was ready to fray on the edges, some of it stained, and when the sliding track fell apart, they creased and could not be smoothed. This is really cheap fragile stuff that doesn't always fit together as it should. I had to literally bolt the slider together to hold it in place so shade wouldn't fall out of the track. Labeling and instructions are also pitiful, and if you are looking for customer service, there is none. Robo message told me I had less than two minutes to wait twice within the first 5 minutes, then they told me the wait was longer because they were doing such awesome business, then they asked if they can call me back. Finally, I got a Vanessa on the line that ignored my request to speak to a technician. She tried to answer herself, but couldn't. Then went away for 5 minutes to retrieve wrong advise and finally offered to send me a video. When I described the company's product as the S#! T it was and insisted on speaking to someone that knew what they were talking about, she used that as an excuse to check out because I was cursing at her. Ignorant and defensive, but ready to fake it until they make it. Clearly, these guys are into pushing volume and want nothing to do with inevitable defects or the customers difficulties. If you are looking for something cheap and nasty to dress up your house for a sale, it's probably OK, assuming you are a creative assembly technician. But if you want quality that will last, need help or have kids, I strongly advise going elsewhere.