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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I had accidentally completed a subscription via an intrusive pop-up. I forwarded it directly to PayPal as I immediately wanted my money back. Now I have reported it to Segpay, but they only speak well to me. They said I should contact PayPal. Segpay only needs to respond to PayPal with a refund of the purchase amount. They wrote in their email that the subscription would be canceled, but my money is still not back. It has already been 2 weeks. €150 is missing from my account. I get repeated emails, and I'm supposed to evaluate them... Good if you want it that way! 2 stars!
Io ho perso quattro crediti per voi insodisfatto grazie molte
It was terrible, not easy to get a response, one response a day which made it hard, my issue has still not been fixed and all i want it my payout for the feet pics i have sold. I will never be working with either company again.
No response from link you provided (royal-cs) other than confirmation of receipt of my request. I also sent a second request.
I requested that the membership charge should be for one month, not one year.
I have been trying to make a purchase using segpay, I have had multiple cards delined and I am being told its my bank from you guys. I contacted my bank was on the phone with them for over 30 minutes and was told it is most certainly not from my banks end.
I sent in yet another ticket and got a generic response and then no further correspondence. Very frustrating and disapointing to say the least!
Had problems trying to find an unknown payment to cancel.
I emailed twice regarding either a refund of funds I had already paid but not received the services I had indeed pay for. This was after consulting with the service providers who didn't even respond to me.
It was great that I had got in my life thank you so much for your service and your day
Super fast and efficient! The best customer service ever!
Provided the information requested screenshots of the transactions card number bank account and this did not get resolved
Not good...one day I can buy 16 messages for 9.99 and the next only 4 messages for 8 something. Can't afford the second one
I purchased twenty credits like I've been doing for the past six months. And your system took away six credits for one text message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members