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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I had accidently subscribed to a website. So I asked Segpay to correct that. They solved the problem instantly for me. So GREAT SERIVE!
My rep, Reyn, was knowledgeable, responsive, and helpful. I received a perfect solution within only a few days. Thanks much! Great work.
Good, and faster i love it, and thank you so much.
Can someone tell me why you are billing me?
For what product?
Maybe I ordered this but no way to find out what you charged me for.
If I do not hear back from you, I will backcharge you
I still can't purchase anything with segapay.And if this is the way you do business I am not sure if I want you handling my purchases. Can you please correct this mistake?
I will be filling a dispute I want my refund, thankfully my bank account caught the transaction, very disappointed
I got in touch regarding a subscription, within the hour I had a response and a solution. Amazing! Great standard! :)
Never solve the isse not satisfatied at all you guys make that site very sucks once you start have fun the site blocks and cant find more poeple you guys meed to work for thay
The refund were initiated promptly. Although I'm blocked by segpay for no apparent reason. That's sad to be honest
No problem, a quick response to my termination request.
A suggestion, for subscriptions for one year and more, a reminder email on renewal. I thought I had canceled this subscription.
Sincerely.
2 tries, 2 times told the refunds were complete, 2 times no 24h confirmation email of refund, 2 times no refund provided.
Non riuscivo a cancellare l'abbonamento da un sito e contattando il servizio clienti ho risolto in meno di 24h
I requested on 19/03/2024 the payment of £39.99 be stopped. It was neither stopped or refunded and was taken from my bank account on 25/03/2024
Mas sencillo o de lo que creia aunque tenia dudas con el idioma para poder atenderme
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members