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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Excellent site, best quality of videos and pictures
I recently purchased a monthly subscription to Holed. Then I accidentally upgraded to the network site access. I requested that the upgrade be reversed and wanted to keep my membership to Holed. Instead you cancelled both and only refunded me for the upgrade. I followed up multiple times with this information. But the issue hasn't been fixed. Please reinstate my Holed membership or refund me. Dealing with you guys has been a nightmare.
Impeccable professional communication, but a stubborn refusal to accept the co-sumer's arguments, with responses that are certainly polite but repetitive.
And this evaluation is nothing more than a means of communication for the company, which I'm sure will have no effect in terms of service improvement, precisely for the benefit of the supplier, even if it turns out to have questionable practices.
Customer service plainly laid to me. I was charged for services I cancelled. You are complete fraud.
Nothing was done. All I was told was that you didn't have my correct email. I know what my email is, but I don't know what email YOU have.
I quit, and unsubscribed.
The responses are fast and swift, with no drama, and cancellation is stress free.
Have asked why you have taken money out of my account and am still waiting a response
I believe I was billed without receiving credits. I feel I'm owed 1000 credits.
Non avete fatto niente,i soldi non li hk ancora ricevuti,quindi non avete fatto niente
Das Segpay die Frechheit besitzt mich um eine Bewertung zu bitten, schlägt dem Fass den Boden aus. Trotz mehrmaliger E Mails hält es dieses Unternehmen meine Bitten um Aufklärung anscheinend für Absolut unnötig. In meinem ganzen Leben habe ich nie bei irgendeinem anderen Unternehmen so einen miesen Kundenservice erlebt wie bei Segpay.
I realized after too long a time that my credit card was charged double every time I purchase coins. I contacted the company, told them my problem & they said they would investigate & get back to me within a short time. I think after 6 or 8 weeks I had nor reply so I inquired & they had nothing to tell me. Obviously I am not at all happy not getting the refunds I should be getting.
Awesome customer service and I would love to get together and send a etransfer and more
Can you call me at *******935
Avec votre amabilité et votre patience je suis parvenu à obtenir le site actif reallifecam,merci.
Charged me for a month a service the day after I cancelled their service. Stealing money from customers and not caring at all.
Tuve un problema con la cancelación de la suscripción y se me cobró la anualidad, debido a esto me puse en contacto con la página y estos de manera muy profesional y amable tramitaron mi reembolso y cancelación de la suscripción me llevo una muy buena experiencia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members