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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Charge made by a subscription on a web page i did not make and i reply to it that the charge was not made by me and the reply was excellent
I had cancelled on end of day 1 of of 3 day preview and still had to call 3 more times to get credited for something that was cancelled on time. I had to leave 1 star to do rate my experience.
Contacted customer service on the chrge applied and never got a reply on what it was for.
I was not expecting such a quick response to my email that was sent not knowing much information and what options were valuable to me, but he was direct in his messaging a new, just what to do and solved the problem
I knew everything going on in 15 minutes and was able to cancel the account with the vendor. Everyone super helpful
I wanted to upgrade I was instead asked to cancel my current account and start a new one. This wasn't a solution it was a money grab!
Annoyed wheb ubsay free it means free that implies that no money will be taken or anything in barter traded or consumed in any means so even if it's borrowed for a period of time u can use those funds of mine to generate massive amounts of money the. Run away and close the company so. Your walking a fine line very very fine line. It's not the fact your yes giving a free service it's not you mislead me and there are consequences for the way you do business and IL never make this kistake again even tho you borrow my money for 5 to 7 days now you should pay me interest on the money you borrowed from me in America. Currency so if you plan on saying free tokens just register theb say your goi g to hold the funds my bank clarified it for me but I still don't like it one bit. I'm educated and not a $#*! like 99 percent of your clients so id say free tokens and a brief hold of 1.36 cents for conformation this is a valid bank account why all the lies and misdirection no need people are going to pay for $#*! one way or another u don't need to lie.
My issue was resolved within a matter of hours! I couldn't be happier with the ease and processing time.
No intention to understand the problem of the customer
I haven't understood that my subscription will be renew in a week …thank you very much for your timely intervention
Dear Segpay,
You promised to return back my money within one week now its two weeks my money is not back yet.I gently request you to return back my money.
Thankyou.
FUE RAPIDO EL TRAMITE GRACIAS. Segpay ME BRINDO UN SERVICIO EXCELENTE LA ENTENCIO FUE INMEDIATA
I have put my unsatisfactory in this please. I have given my report in the this matter as totally failed. It is
I canceled my account but wanted to finish the month because I payed for it. You canceled my membership and didn't let me finish the month or time I paid for! I want my membership turned back on for the time I have remaining
During my using of web site i had some experience and was necessary to get help from Segpay Customer Dep. I infact lost my access personal details that customer desk provided back without any loosing time. It was not simple I guss because it was not clear to which web site I was reffering to but they reply me with right info. This was an help to my as I have different subscriptions therefore sometime it difficoult to avoid confusion
Moja požiadavka bola vybavená rýchlo a k mojej spokojnosti.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members