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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I asked for something to be done with very little information and it was done and very quickly I might add.
I emailed Segpay of my concern. They emailed me back and explained my inquire had been assigned a staff member to look into for me. WE then emailed each other with questions an answers. I was provided with certain things to try on my end with my Computer security and I implemented these and it worked, my problem solved. Thank you Segpay.
I am very satisfied with the time it took the customer service agent to solve my problem.
I needed a transaction, and the service was quick to respond and thorough. - Everything resolved, perfect
Prompt attention, no controversy, pleasant customer service representatives
I had problems with logging in. But the operators helped me solve the problem quickly.
There is no way when trying to search stuff that you have the information in front of you. It's hard work to get any information. Wait for feedback and the delays can be very long.
I am being charged every 90 days for something. I don't know what is. I can't find out what it is, but I have to request a cancellation from you guys, which is beyond the belief. This needs to be canceled. Not questioned.
I've been paying for this account and I have not used it, asked for a refund and they were Fast, effective! Thank you
I wasn't able to get into my account therefore I requested Segpay to cancel my account so I won't be charged again. Segpay resolved this for me in less than one hour, I was very impressed.
Thank you
I needed a refund and they responded within minutes and provided it immediately. Great service.
I tried to enter the website to cancel my membership and when it asked for the credit card I used, which was paypal, it was not an option. I sent an email for help and was told I don't have an account with them.
Here is my purchase id - *******
Transaction id - *******
I have more information if you need it, like the self service website, your email, website, code for website, my user name. If you need any of these let me know.
I want a refund, and to cancel my account
Pretty please
I tried to make a card payment
But you refused you kept saying my postcode not recognized why
No trouble previously
Address postcode is Tr11 2hu. Falmouth
Ho avuto aiuto per qualsiasi mio problema velocemente
Their first reply was very fast, detailed, and efficient. They were able to answer my questions and help me in record time.
Easy and quick customer service help. Thought is would be a hassle but i was wrong
I used one of the many sites they represent, so I understand that they may not have intentionally or purposefully designed a sketchy website but they have no problem charging you for it. I sent a message that I did not mean to purchase nor wanted to purchase a subscription to another site they represent for billing. They took that as I wanted to cancel the subscription, not that the site design scammed me from purposefully purchasing a subscription. I am not interested in the site nor have I accessed it either, but they still kept the initial, WRONGFUL charge. They definitely want to charge you, whether you purchase a service intentionally or not
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members