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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Great customer service and helpful for me but have to discontinue for now
Customer service was excellent and the issues was handled and resolved with ease and quickness.
I am very satisfied, the payment was returned to me immediately, which makes the good name of your company.
I contacted Segway customer service about being charged for a service that i did create & activate but since i only paid $1.00 & just for a 1day trial subscription, I agreed to not be charged & thought & was under assumption that I deactivated or deleted the account because I couldn't add the charge for weekly much less monthly or longer! I would greatly appreciate it if someone would assist me thats in the higher departments! I have really never authorized or approved for my active bank account to be charged for the segpay account but for just $1.00 not the $1.00 & $17.95 that offered & declined but was charged to my account anyways so thank you & I'd like a response back!
The website said that I would not be charged if I canceled the plan during the three-day trial period. I canceled and was charged incorrectly.
I just want my $49.35 back for a site I never signed up for or care to. I signed up for the site I wanted for $34.95 and that's it. Then I was double charged. It's really frustrating and I would love to cancel anything connected to these sites. Seems like a scam.
Thank you always great and prompt service, hard to find these days, you guys excel.
Thanks for your help I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review.
They gave me a refund but proceeded to take it right out again. Defeats the purpose of a refund.
I requested a refund and received one in a very timely manner.
I had some subscription issues with a web based service. A short message was promptly dealt with and the problem resolved successfully.
Mir wurde neben einem abgeschlossenes Abo noch ein weiteres vom Konto abgebucht, welches ich nie abgeschlossen habe. Der Support war absolute Spitze, hat sehr schnell geantwortet und das zu Unrecht abgebuchte Geld wurde umgehend wieder zurück überwiesen.
Sign up and unsubscribe. It was a smooth process. There were no issues.
You can trust their service. They sorted my issue the very same day I contacted them.
La problématique concernant l'abonnement de 7,90 euros à été résolue... Merci 🍀!
I have months of fraudulent charges from this company, which were refused to be reversed.
Como é possível eu ter pago para VIP COSTUMER 35€, está debitado na minha conta bancária, está no site do manhunt em BILLING em como está pago, e vocês dizem que não está? Como é possível?
Helped fast, easy and directly.
Send Mail and get Feedback within 1 Hour.
Very good service. Easy access after set up. Would like more frequent video uploads, like a few new videos every week.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members