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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I was on vacation and missed the exact date of cancellation of a subscription. Even then, Segpay accepted my cancellation notice and credit my account for a refund.
This, I call customer care.
I have not received any correspondence to #CS*******, which includes the transaction that I've never done an action to agree and accept.
If you ignore this matter, you will damage your reputation after posting our comment on any of the websites that introduce streaming services outside Japan.
Let me know how the ticket #CS******* has been handled as soon as possible. Otherwise I have to take it to the public section for consumers and warn you of your request for an unconscious transaction.
I noticed a $6 and something cents taken off my credit card after I had cancelled my subscription
The staff was professional and stayed in touch with me.
Hi Gawaine,
We appreciate you leaving this review.
Thank you so much!
Raphael
Segpay Customer Service Manager
My experience was okay. And wouldn't go back maybe later on but as of right now I'm fine without it,
I still have on my credit card that you charged $59 for luxury date but eerybody says I wrong. But I have online. Don't charge me any more I hope that $59 you stole helps you get whatever you wanted to buy.
Rick Helgeson
Excellent for people in this world and to experience
Hello Cory,
Your kind words are appreciated. Our team appreciates your review.
Thank you,
Raphael
Segpay Customer Service Manager
Ni comment cancelling ils impossible alone asking some détails you can't fond alone ti force hou to keep your
Was quick to respond and take care of my request in no time flat was very happy
Hi Mark,
Delighted that our team was able to deliver exceptional service! Thank you for the review.
Raphael
Segpay Customer Service Manager
I had a request for upgrading my subscription. The deal was clearly visible on a web page, but nothing happened when I clicked on the deal. I contacted support hoping that they could activate the deal for me manually. They replied that nothing is wrong with the site and I should try again at a later moment. I still have the same problem, so the issue is not resolved
Bei dieser Webseite gab es sogar die Möglichkeit, die Zahlung direkt zu beenden.
Das entspricht den neusten Vorschriften.
Damit bin ich natürlich sehr zufrieden.
Hallo Michael,
Es ist schön zu hören, dass wir Sie bei Ihrem Anliegen unterstützen konnten. Die 5-Sterne-Bewertung wird geschätzt!
Vielen Dank,
Raffael
Segpay-Kundendienstleiter
Replied quickly with clear explanation. Could understand how it occurred.
Hi Nigel,
Glad we could be of help! We look forward to being helpful again in the future.
Raphael
Segpay Customer Service Manager
Segway addressed my billing issue very fast and helped facilitate a refund when it was shown that the merchant over charged my account. Will definitely do business again with Segway.
Hi Andrew,
Glad we could be of help! We appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
Thankyou for the great attention and the problem is resolved so again Thankyou very much cheers
Hi John B.
No problem! Thanks for the 5-star review.
Raphael
Segpay Customer Service Manager
Segpay sorted my problem out straight away, i am very happy. It was great dealing with them.
Hi Lee M.
Glad you had a positive experience! We appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
I was on vacation without access to my computer and canceled my subscription promptly after returning via email. Surprisingly, instead of cancellation, it was extended for another three months!
Why bother confirming the cancellation?
Wonderful customer service! Very satisfied. No complaints.
Hi Samantha,
Thank you, our team always strives for excellence! We appreciate the kind words.
Raphael
Segpay Customer Service Manager
I was charged for an two items that i had not agreed with. Segpay got me a refund with no quibbles.
Hi Chris,
We're glad everything worked out! We hope you continue having positive experiences with us.
Raphael
Segpay Customer Service Manager
It was good, the staff was helpful and helped me as soon as possible, they listen to your problem and give solution on the go.
Hi Diwakar G.,
Our team does strive for excellence! Thank you for the 5-star review!
Raphael
Segpay Customer Service Manager
My english is too bad, je vais écrire en français.
Je vous remercie pour votre rapide intervention, votre écoute, votre prise en compte de mon problème.
Encore merci
Bonjour Michel,
Merci pour les mots aimables. Nous essayons de fournir un service rapide et efficace à tous nos clients.
Raphael
Segpay Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sid,
Glad you recognize our team's compassion! We appreciate the 5-star review, and hp[e you keep coming back to us.
Raphael
Segpay Customer Service Manager