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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Tried to become a VIP and was told that I had two open accounts and with two accounts, could net become a VIP. You closed one account (I thought it was so I could open a VIP account, but when I tried, I wasn't able to.
They took care of my problem in less then a day with just one email.
Ultra fast and complete. Both the lady operator who contacted me by email and the Seg platform to see where my mail is subscribed is excellent. The operator by email clarified all my doubts and the internet platform is extremely easy to use. I am very satisfied with the experience.
Hi Carlos A.,
Thanks for using our service! I'm glad everything ran smoothly with our team.
Thank you for the 5-star review!
Raphael
Segpay Customer Service Manager
You have hel me cool and fine thank you all is good and fine
Hi Unai A.,
We're happy to hear that our team could be so helpful! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
I originally ordered 250 tokens. I had written before that the purchase window just keeps streaming and have not received an answer. So when i ordered 250 tokens it said that i would be billed@ $46.95. I ended up with 500 tokens and i was billed for $46.95 three times which by the way is still showing on my checking account. Y'all took the 250 over that you gave me so i ended up with the 250 that i originally ordered. But the three $46.95 is still on my account. The last noticed i gave you i gave my debit card information which the money came out of so if you would please take care of this i would appreciate it. You need to credit me for two X $46.95. Thank you!
Asked for a refund and I received a refund no problem
Hi Kyle D.,
We're glad you had a positive experience! Hopefully we can be of help again in the future.
Raphael
Segpay Customer Service Manager
Things went well until they didn't - after years of no issues, Segpay cancelled my subscription account with no warning after my credit card expired. Would've happily updated the CC details to resolve the issue if given the opportunity, but instead they cancelled it right away. No warning, no grace period, no appeal - the only email I received was the cancellation confirmation. Cards expire all the time and every other account manager seems to be able to handle that transition without issue... not Segpay.
Issue was resolved within 24 hours. I didn't have any issues.
Hi Amanda H.,
Thank you for the 5-star review! It means a lot to our team.
Raphael
Segpay Customer Service Manager
It was okay, took some learning but it was a good experience
I had a problem but they solved it immediately. The problem of the double transaction I didn't understand
Hi Elena S.,
I'm glad we could help! Our team always strives for excellence!
Raphael
Segpay Customer Service Manager
I sent 2 emails stating I wanted to cancel my subscription and I've gotten confirmation numbers and automated emails but nothing confirming that my subscription is canceled. This is the second time I've tried to do this.
Es wäre schön wenn es den Sevice auch in deutschersprache gäbe! Ich hätte gerne auch noch auf das nächste Level gehen wollen, es war dann leider nicht mehr möglich.
Ansonsten alles gut!
Very fast and great communication, solved my issue faster than any company I've ever dealt with.
Hi Mayra R.
We're so happy to hear how satisfied you are! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
Paid $49 us dollars for a membership to a website. When I logged in it kept asking me to upgrade for $19.95 just after i spent $49.
Even so I tried to pay for the upgrade once again to no prevail.
Couldnt even access one service on the site.
Been trying to get a refund its been so hard.
They keept sending me to different people to sort it out. Each time i had to explain from the start for no prevalence. They seem to get more and more harder to deal with as im going up the chain of command.
The staff segpay are so incompetent to say the least, that is if they are a legitimate business. They seemed to be, however i am from Australia so i never heard of them before.
Maybe thats why they couldn't care less about me and giving me the run around. One person by the name of Camile.
Fast response without long waiting times.
Simply good customer service.
Hi Michael S.
Our team strives for efficiency! Glad we could be of help.
Raphael
Segpay Customer Service Manager
I couldn't get into my account when I wanted to stop my subscription. So I emailed Segpay stating my problem, and within a days time, they respond and stopped my subscription that day. They are quick, a so far reliable. Any site i use with them are pretty legit.
Hi Nobody Y.
We're happy to see such a glowing review! Thank you for the 5-stars.
Raphael
Segpay Customer Service Manager
Asked just once and very shortly my issues was resolved swiftly. Good stuff guys.
Thanks!
Hi K G.
Thanks for the positive review! Hopefully we can be helpful again in the future!
Raphael
Segpay Customer Service Manager
I am sorry to disappoint you but you have not solved my problem, it may be that you are directly the recipient. On the service the speed of the response is good,,, but the proof consisted in the cancellation of my current payment. But it doesn't matter. Thanks himself
Came to my aid after a bad decision by me. Must be my age that got me to make a bad decision.
Hi Anthony,
Glad we could be of use!
Raphael
Segpay Customer Service Manager
A photo was purchased on the site that Segpay is involved with. I haven't received payment for this purchase and segpay hasn't addressed the issue even after asking multiple times.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rod S.,
We pride ourselves on our efficiency! The team thanks you for your kind review.
Raphael
Segpay Customer Service Manager