On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great stuff, everyone is very professional and helpful
Ringrazio e apprezzo la vostra sollecitudine e professionalità nell'aver dato un risopsta immediata alla mia richiesta.
Grazie ancora
Processing company were not correctly processing a transaction for pp credit! Each tip the transaction came back as declined. Wiuld have given 5 stars but the problem was not resolved
I did'nt receive any thing or service from Segpay. You charged euro 210 to me without giving me any thing or service, It's daylight robbery. I'll report Segpay to post policy if you do'nt return my money within 2 days fron today.
Paid for a service and did not receive what I paid for.
I logged on to a site in error and immediately informed them of my error and requested cancellation of the annual fees etc. I received various acknowledgement s from your company advising that the contract had been cancelled and fees refunded. Thank you for your speedy and efficient response.
Hi John,
Your confidence in our team and process is appreciated. Thank you for completing this survey. Your feedback is key.
Raphael
Segpay Customer Service Manager
I subscribed for a membership and two days later canceled. I sent an email discussing my concerns and the cancellation I have not received a response nor a credit.
Very good services. Is a good experience with the site refering to my enquiries fast.
Joseph,
A fast and efficient response is what we provide with each customer interaction. Thank you so much!
Raphael
Segpay Customer Service Manager
My experience with Segpay is excellent. Thank you for your quick response.
Hi Ahamed,
Not a problem, we are here to assist you 24 hours a day 7 days a week. Thank you for taking the time to provide us with a review.
Raphael
Segpay Customer Service Manager
Rep was quick to reply to my email and help me with my request.
Hi Dara,
We are here to assist you 24 hours a day 7 days a week, with a fast efficient response.
Thank you,
Raphael
Segpay Customer Service Manager
The quality of your response to my request is as expected
Christian,
We appreciate the 5-star review.
Thank you,
Raphael
Segpay Customer Service Manager
They resolved my problem quickly and were very friendly.
Michael,
Thank you so much for the vote of confidence.
Raphael
Segpay Customer Service Manager
Je n'avais pas réussi à me désabonner seul sur internet. Grâce au mel que je vous ai envoyé,
Vous avez réglé directement la situation et je vous en remercie. Si d'autres règlements venaient
à se produire, je n'hésiterai pas à utiliser vos services.
Bien cordialement
Hi Didier,
Merci pour les mots gentils. Nous sommes là pour vous assister 24h/24 et 7j/7.
Raphaël
Responsable service client Segpay
Fantastic and honest program.
But I have a problem paying with my bank card.
I have a Maestro bank card
Hi Ahmad,
Please contact us via cs.segpay.com for additional assistance with your purchase. You can choose your mode of communication. We look forward to hearing from you.
Thank you,
Raphael
Segpay Customer Service Manager
I was not able to use gender filters. This issue was quickly resolved by the technical staff and diagnoses by customer service. Thank you.
Thomas,
We are always happy to assist our customers.
Thank you,
Raphael
Segpay Customer Service Manager
Having clicked on the wrong subscription period I emailed the help service and had a response pretty promptly with guidance on how to amend my mistake. Two emails later all was sorted and in under 2 hours
Pete,
I am delighted to hear that our handling of your concern exceeded your expectation. Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
THEY PASS ME AROUND TO A DIFFERENT SO CALLED-CUSTOMER SERVICE STAFF AND WHEN I FINALLY GOT TO THE RSIK TEAM, YOU COULD NOT HELP ME... WASTED MY TIME AND MONEY
I canceled my membership and was wondering if it fully went through so I reached out and was immediately answered. Very polite, very professional!
Kaci,
We appreciate your kind words. Thank you for taking the time to provide us with a review and letting us know how we are doing.
Raphael
Segpay Customer Service Manager
Quick and professional response, completely satisfied with the handling of my request.
Wow, Oto, thank you so much for the 5-star review!
Raphael
Segpay Customer Service Manager
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dylane,
Wow! Thank you so much for the review.
Raphael
Segpay Customer Service Manager