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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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My account was used to sign up for a service I had not authorized. I contacted one of the address given on the web site and the charge was resolved immediately!
Hi Mark P.,
I'm glad our team was able to solve your problem! We appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
I want to know to know how to pay with bitcoin I've asked 3 times
Made a very nervous experience for me quite easy, happy with the results hopefully can build only up from here
Hi Nathan C.,
We were happy to assist you. Thank you for the kind feedback!
Raphael
Segpay Customer Service Manager
Very satisfied, Alvin was able to address my issue and rectify. Very polite and considerate.
Hi John S.,
We thank you for the kind feedback!
Raphael
Segpay Customer Service Manager
I requested cancellation of subscription and jist inform me that I am still active. No recommendation on what to do or whatsoever.
Es ist o. K., das zumindest reagiert wird, aber sorry, 7 bis 9 Tage ist zu lang!
Als Anbieter erwarte ich, dass Sie schneller bei Unklarheiten reagieren. Ich hoffe, dass jetzt nach Rücksprache mit dem Abbucher alles geklärt wird/ ist.
Nothing was done. It keeps declining saying I have a subscription already, which I dont...
I spent more than an hour and was unsuccessful. Ridiculous.
Great there was very clear and return my mess within a reasonable amount if time and made sure that I understood everything that was going on
Hi John W.,
We were happy to assist you. Thank you for the kind review!
Raphael
Segpay Customer Service Manager
Problème d'achat de service
Réponse rapide et efficace
Merci
Salut Didier,
Nous apprécions que vous preniez le temps de laisser des mots aussi positifs.
Merci,
Raphaël
Responsable service client Segpay
I cancelled my subscription after one day, and the day after I got payed for the next month..
Ich bin mit Segpay sehr zufrieden. Die Bestellungen als auch Kündigungen des Abonnement werden schnell erledigt. Die Zahlungsabwicklungen erfolgen schnell, sicher und ohne Beanstandungen.
Es war sehr Einfach und ging wunderbar schnell, meine gewünschte Kündigung zu Veranlassen.
It was the first time I asked for help
For an error caused by a possible scam.
But I was very satisfied with the
Your very responsible behavior.
Thank you so much.
Hello Bruno D.,
Your kind words are greatly appreciated. We thank you!
Raphael
Segpay Customer Service Manager
The answer of my request was very fast, polite and helpful
Hi Petra G.,
We are happy to hear our services were to your liking. Thank you for the kind review!
Raphael
Segpay Customer Service Manager
Thank you, for the quick response. The transaction finally got through... Again thank you for your help :)
Hello Simon V.,
Your kind review is greatly appreciated. Thank you!
Raphael
Segpay Customer Service Manager
Je regrette beaucoup que Segpay n'accepte pas l'American Express qui me procure des miles pour mes voyages mais j'ai apprécié le suivi de Segpay pour me tenir informé
Terrible experience would NEVER EVER join ANY site again with SEGPAY as the processor. They took a payment AFTER cancellation and the web is full of hundreds of complaints from customers all moaning about the same thing. When I challenged them I had a game of charades for over a week as they tried to plead they were just a third party and could not refund me. I did not give up and after an exchange of about a dozen emails they suddenly rec=versed the payment which roved all the first week of crap was a blatant lie. I have sent a Subject Data Request 6 days ago now and I await with interest if I ever receive it. They are in the Netherlands so they are subject to the rules of GDPR and now have 24 days to provide me with all the data they hold. If it does not arrive in time, I will complain to the ICO and the equivalent Dutch body. They are NOT above the law even though they think they are and risk a fine of up to 4% of Turnover = but they don't take it seriously but I intend to make bloody sure they do and pursue this until the death. They are an arrogant and ignorant dreadful company. If you go to buy something and see SEGPAY involved do NOT buy choose another processor. If I have to grade them on a 1 to 10 basis with 1 poor and 10 brilliant - I would grade then MINUS 10 - mainly because of the LIES and excuses they made before a sudden U Turn even though they sent me at least 6 emails telling me it was impossible. That spells LIARs I shalL post this same text on Trustpilot - Facebook - Twitter and every other media site I can think of when I have more time at the weekend. EVERY WORD OF THIS IS ABSOLUTELY TRUE Email should be *******@sky.com
Have 2 and selected the wrong one fort time
Did not answer my question. I got to many emails about the same issue. Did not get the answer i wanted but the issue was resolve but confused about the emails i received
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Becky,
Thank you for the 5-star review! We love to hear positive feedback.
Raphael
Segpay Customer Service Manager