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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I wanted to cancel my order and my issue was solved fast and easily.
Wonderful customer experience. Request approved quickly and efficiently. Thanks
Hi Jessica,
Thanks for the 5-star review! We're always happy to help.
Raphael
Segpay Customer Service Manager
I literally provided a screen shot of the paypal receipt from segpay. But yall say you can't even located the order
Very good! Prompt service in processing my purchase and responding to my follow up notifications.
Hi Michael,
We're happy to hear you had a good experience with us! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
The cancellation of an unexpected subscription was dealt with satisfactorily and promptly
Hi Geoffrey,
We strive for maximum efficiency here. Thank you for the kind words!
Raphael
Segpay Customer Service Manager
I had an unauthorized charge and got no response. I had to fine a dispute with PayPal but then Segway said because I did this that I couldn't get a refund through them because with was escalated. Segway customer service reps all told me different things. I left a review as I'm doing now and got a response saying my refund was on its way but never came. So I re opened a case and got the same response so I'm leaving a review again to hopefully finally get this settled.
Very helpful and a very easy process to communicate with the customer service group
Hello Tiffanie B.,
We were happy to assist you. Thank you for the kind feedback!
Raphael
Segpay Customer Service Manager
Experience with customer service was good and my issue was resolved.
You didnt do anything for me. Ive been asking for weeks why im banned for "fraud" when i didnt do anything fraudulent.
Hi James,
Please contact your bank and let them know that you are attempting to sign up for an online subscription. Also, the website doesn't support accepting payments from Mastercard at this time, please try a different card. Another concern is that the CVV code has been incorrect on your transaction. These things will cause your transactions to consistently decline. Let me know if you need any additional information.
Thank you,
Raphael
Segpay Customer Service Manager
I asked them politely to see if I cancel my subscription, will I still be charge and they were able to cancel my subscription and still give my access to feetfinder until the 15th
Hi Raven,
We're glad it worked out, thank you for the 5-star review!
Raphael
Segpay Customer Service Manager
I want interested connect with your services but my account is banned
Hi Hamal,
Please try to use another type of credit card, as this website doesn't accept Mastercard at this time. Let me know if you have any additional questions.
Thank you,
Raphael
Segpay Customer Service Manager
I had an unknown charge on my card, and they tracked the payment down so quickly.
Hi Letitia K.,
Glad we could be of help! And thank you for the 5-star review!
Raphael
Segpay Customer Service Manager
I was asked at the end of the support request, why I was asking for a refund despite stating several times that I did not recognize the website(s) involved and was only contacting them after PayPal support experience.
Hi Paul,
Thank you for providing us with another opportunity to assist you with your concern. Unfortunately, I am unable to locate an account based on the information provided for this review. Please reply with the purchase id, email address, or name that you used during sign-up.
Regards,
Raphael
Segpay Customer Service Manager
Quick reaction, good service, quick reaction, good service, quick reaction, good service, quick reaction, good service, quick reaction, good service
Hi Robert,
We strive for efficiency! Thank you for recognizing the hard work our team puts in for the customers.
Raphael
Segpay Customer Service Manager
Didn't get my refund I asked for and it been a whole month.
Hi Mariah,
This issue has been escalated to the webmaster to verify usage if any. I will take care of this personally so that we can resolve it as soon as possible. You have been copied on the communication. If you need any additional assistance, please reach out to me via that email.
Thank you,
Raphael
Segpay Customer Service Manager
I TRIED TO CANCEL THIS MY SUBSCRIPTION FOR 2 MONTHS, AFTER BEING CHARGED FOR 2 ADDITIONAL MONTHS, I HAD TO CONTACT PAYPAL TO GET INFO TO CANCEL THE DRAFTED FEE.
I just signed up to see that it's like I used it about 3 times an after that it started to charge me money an I was not even using the website I hate getting ripped off I removed my card immediately
I have not got any problem. Very satisfied with the service. Thanks.
Hi Dan,
We're so happy to hear that! We always wish the best for our customers- and thanks for the 5-star review!
Raphael
Segpay Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kaija,
We're glad you had a positive experience with us! We strive for excellence here.
Raphael
Segpay Customer Service Manager