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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Si è creato involontariamente degli abbonamenti e li ho stoppati subito mi hanno risposto subito e mi hanno detto che nn ci saranno piu addebiti per abbonamenti
Shame on you and Cade Maddox. Very misleading and wrong. I would have cancelled but instinct out 19.95.
Bad practice and bad business
Excellent
Could've been better if you had with if you refunded my money since the charge and just occurred
I don't like the Auto pay because not be able to control my payments.
Very good service. Very discrete. Good research. Good accessible and good follow-up. Very proactive
Hi Mark J.,
We're delighted to receive your positive review! It's fantastic to know that our team provided you with exceptional service. We appreciate your support and can't wait to assist you with any future needs.
Raphael
Segpay Customer Service Manager
The answers from the last few days
To the side well answered, next
Always get an email.
My issue was nearly instantly solved just sending an email.
Helped me out without any problems and fast turnaround.
The termination was handled safely and quickly, there are no complaints. Everything is ok. Thank you for the service
I discovered there was a charge, for an account that I had canceled. SEGPAY was quick to give me a refund.
Friendly and direct experience, satisfied with the service
Had an issue with a reoccurring billing that wasn't intentional. Requested a refund, it was provided swiftly and without any problems. Excellent and fast service.
Tuve un problema con una web que no respondia a mis expectativas, una vez que ya habia abonado el importe anual de suscripción, y entendiendo mi problema, me reingresaron el importe pagado.
Una experiencia muy positiva y un servicio muy profesional y ágil.
Best customer service experience. They solved the issue in no time. Amazing
I don't know how to cancel my subscription, but the support center helped me. I appreciate it very much.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hydie Z.,
I'm glad our efficiency does not go unnoticed! We greatly appreciate the 5-star review.
Raphael
Segpay Customer Service Manager