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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I was having issues getting the site to function properly on my devices and couldn't resolve the issues. I reached out to support and asked about a refund and Jerome helped me and was awesome. Easiest customer service issues I've ever dealt with. Super helpful and very fast.
Cancellation handled in a timely manner
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No me gusto trabajar con esta aplicación.100 en un día, sin permiso se cobrarán y aparecía en mi reporte de tarjeta de crédito
I have not received a confirmation for a subscription. So I can't cancel via Segpay. Have now declined payments through PayPal.
Needed to cancel a subscription and it was simple and easy to do.
I have not used this at all. I want my money back.
I ask a question about my payment it was declined and I couldn't pay my subscription because of this and I gave all my description on my email and they didn't answer with
The question that I ask
Very poor still waiting for a refund you blame PayPal they say it's you
I got the one day trial and could only watch below 10 vids and couldn't download any.
I have experienced nothing but excellent service! Thank you!
Decided to not renew my subscription. Making the change couldn't have been easier.
And they followed up with an email confirmation so I could be sure it worked as expected
I was charged twice. One via PayPal and another via Visa. I did not receive a refund. This is horrible service and the platform is mediocre at best.
Prompt, satisfactory and good service
Easily processed. With immediate response
Sarah was very prompt in addressing my request for a refund as the payment was allocated to the wrong account. Sarah processed the refund within 48 hours. She was awesome as she easily exceeded my expectations - I had thought I might have difficulty getting the funds returned.
Unfortunately, the customer service staff was neither responsive nor understanding of my case, their reactions were routine.
They always responded to all my messages with kindness and resolved all my demands. Very good customer service
Cant login already paid nothing is solved still cant login! And than dare to ask how segway customer experience is? From which planet are you?
I used 2 firms of payment, both declined-there is nothing wrong with either
Either a4a or segway thinks my account is fraudulent? 99% of emails I have received are from accounts 3000-7000 miles away with no pictures, advertising other sites but I cannot put a $25.00 charge on my account to use more features?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members