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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I paid for an account for 180 days, and they uploaded a different one, and a week passed, dozens of apology emails arrived, but I'm still banned and they didn't give me back my due, for me it's unreliable
This is the third email that arrives
#CS*******
Hello,
Thank you for contacting Segpay, a third party payment provider for many sites on the Internet.
It shows here that the renewal was canceled for realifecam.com. However you can still use it until 10/26/2023.
Is there any problem accessing the website? What is the error message you received?
If you have any additional questions or concerns, please contact us back.
Thank You,
Hi Khawaja S.,
Thank you for the positive review! I'm glad we were able to help.
Raphael
Segpay Customer Service Manager
Being charged for a service I didn't sign up to was very untrustworthy of your services and clients
Hi Jason N.,
To assist you further, please go to cs.segpay.com. There you will find our self-service option as well as several options to communicate with us directly.
Thank you,
Raphael
Segpay Customer Service Manager
I had submitted a request to cancel my subscription/requested a refund on the order as I no longer wanted the subscription following checking out the website. The refund was not addressed, however they did cancel the subscription.
Hi Bryn K.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
I have not been able to use the platform at all since the two times I got in touch with you, you were too lazy to bother answering.
H Florencia B.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Took care of pay discrepancy and reactivated my subscription but informed me my membership would be cancelled at the end of my paid subscription. When I questioned that, I was told only that my membership couldn't be renewed. I have been a member of Scoreland for over 20 years…..
They were able to do what I need no problem fast easy right down to what I wanted I got no problem using again
Hi Francisco C.,
I'm glad you had a positive experience with us! We appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
Failed to find and cancel my subscription on two separate occasions, had to escalate with PayPal when I got charged for something I requested to be cancelled twice. The fact that subscriptions have to be cancelled through support emails and can't be done directly from the site is dodgy and seems very scam. They also don't tell you this until after you have signed up.
Hi Gary G.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
The response way way faster than I anticipated and was handled immediately.
Hi Dan K.,
Efficiency is one of our top priorities! Thank you for the glowing review!
Raphael
Segpay Customer Service Manager
The process was very easy to get a charge reversed on my account. They were very responsive and I was able to get a mistake charge reversed within 2 days.
Hi Chris N.,
I'm glad you are satisfied with our service! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
I was surprised to see my issue was not only addressed but resolved within 24 hours. Great customer service.
Hi Deb G.,
Thank you for the high marks! Customer satisfaction is one of our highest priorities!
Raphael
Segpay Customer Service Manager
Hi Charlie R.,
Thank you for the 5-star review! I'm glad we could be of help.
Raphael
Segpay Customer Service Manager
You were so helpful and I now know I can trust your service with all my needs!
Hi Chester C.,
I'm happy to hear how pleased you are with our service! Thank you for the kind review.
Raphael
Segpay Customer Service Manager
I lost my emails due to error in my account. I needed to know what subscriptions were still open and when due. I received a prompt reply with the details. Saved money by not missing my end date the next day.
Hi Kenneth S.,
I'm glad we were able to help! Thank you for the 5-star review!
Raphael
Segpay Customer Service Manager
I just chatted with customer service. I didn't became return because it was a cross sold and I couldn't find the reason for 120€. And you wasn't so helpful.
I want only to have 120€ back because I didn't assume a platinum upgrade! Please return 120€, that it would be fair and helpful! Thanks.
Hi Wassim A.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Had an issue it was taken care if with in like 20 minutes if that and on a Sunday even...
Hi Timothy R.,
Thank you for the 5-star review! We are always happy to help.
Raphael
Segpay Customer Service Manager
Got locked out of a websites access after starting a subscription and requested a stop payment. Was processed efficiently and without hassle.
Hi Corey S.,
I'm glad the situation was sorted swiftly! Thank you for the kind review.
Raphael
Segpay Customer Service Manager
It was great, the attention was perfect, I was able to cancel my subscription and get my refound as i requested, very good
Hi Luis P.,
Thank you for the 5-star review! Customer satisfaction is our top priority.
Raphael
Segpay Customer Service Manager
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Hi Vittorio R.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager