On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Id cancelled a subscription thst charged me for the renewal anyway. When I figured out how to contact customer service, Segoay resolved it superfast.
I'm going out for a legal action against your company if they are unable to provide me the proper information for the next steps in the process of getting my money back from the company that is the one I have been looking for the last few weeks for my money back and the last time they were asking me to get the funds from the bank in the next few working days but they haven't been able to do it yet so I'm wondering if you have a chance of getting the money back or what you can do about it I just want you to know that I'm here to get your help if you want to help me with this situation or whatever it may take I just need help with the money and I'm really looking forward for my money back I just want to get my own money back so I'm really trying my best to get this thing into my control over this situation as it is getting worse than what it seems like every day more than what it looks like
Hi Nauman N.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Se realizo un cobro indebido, se reporto y no hubo solución a pesar de que se envió mensaje con las condiciones del cobro.
Hi Rigoberto,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Wanted to cancel a subscription and within the same day I received a message that it was cancelled. Very efficient!
Hi Nat C.,
Efficiency is one of our highest priorities! We greatly appreciate the kind and honest review.
Raphael
Segpay Customer Service Manager
First I cancelled a subscription, which you failed to cancel correctly. Second I informed you of this and your response was very fast and you resolved the problem immediatly. So overall OK.
Hi Guy H.,
We apologize for the misunderstanding, but I'm pleased to hear it all worked out. Thank you for the honest review!
Raphael
Segpay Customer Service Manager
My subscription was set to expire on 5/15/23. Prior to that I charged $80 to extend the new subscription but it did not work. I was told, their system did not accept my charge card. I have ONE charge card and use it all the time and never had ONE issue. In any event after some discussion, I realized it was useless to get the mess untangled, so I went ahead and opened up a new account with a new pass work. I also received a message that there was a security breach on the site. I pay my bills promptly and believe in honesty and responsibility and keeping your word and this was not fair to me.
Hi Leroi S.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Never got a response. The charge was reversed and then came back out again! No one responded to a word I sent. I don't understand why but if you use them, pay with PayPal or a credit card to dispute the fee because they don't respond!
Hi Sei F.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Segway addressed my issue very quickly and took care of things with no issues. The process was very easy.
Hi Katie S.,
I'm glad the Segpay Customer Service was able to provide assistance! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
Whoever I emailed back and forth with has the worst customer service I've ever experienced.
Hi Klaudia M.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
I didn't get the refund till now, why please refund my money. It's humble request to you
Hi Karn K.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
I paid, but could not access the video and was getting error messages, so asked for a refund. Surprisingly, my request was taken into account very fast and the refund was promptly processed. I am impressed with the service I got.
Hi Fawaz R.,
Customer satisfaction is our top priority! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
You didn't facilitate my wish to buy credits
You wouldn't allow me to buy credits.
You didn't show any loyalty to a long time client.
Hi Donal C.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
I pay 9.95€ at 12 May and yesterday more 44,95 against my Will and i never entered in The site of Real Life.Menbership Expired..
Hi Jose L.,
To assist you further, please go to cs.segpay.com. There you will find our self-service option as well as several options to communicate with us directly.
Thank you,
Raphael
Segpay Customer Service Manager
In your emails to me you constantly give many case numbers none of which mean a thing to me. I know you could make this simpler by naming the date the transaction took place!
Hi David M.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Hi Gerd L.,
We greatly appreciate the 5-star review and doing business with you!
Raphael
Segpay Customer Service Manager
Hi Marcel M.,
Efficiency is one of our highest priorities! Thank you for the honest review.
Raphael
Segpay Customer Service Manager
Somehow someone has use my credit card to make this transaction so you can understand I am a bit upset about this, now try to get a reversal of these charges.
Hi Kevin W.,
To assist you further, please go to cs.segpay.com. There you will find our self-service option as well as several options to communicate with us directly.
Thank you,
Raphael
Segpay Customer Service Manager
Service was very fast. To prevent a further billing cycle, I cancelled with 24 hours notice and received confirmation of the cancellation in half that time
Hi Drew D.,
I'm glad we could be of help! Thank you for the honest review.
Raphael
Segpay Customer Service Manager
I didn't receive any help. I only got he message to contact Pay Pal. Now I have acces to my account ag ain which means that I have the possibility to transfer money to Pay Pal for example!
Hi Stefan D.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Website did not work. After 2 days I wrote an email to cancel. It worked but the new membership was already billed. Not happy.
Hi Sanner S.,
If you require further assistance, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Payment Processing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert O.,
I'm glad we were able to resolve the situation smoothly. Thank you for the 5-star review!
Raphael
Segpay Customer Service Manager