On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm not pleased by my whole experience, cancellation is very time consuming and stupid. Please stop all these nonsense. Thank you
Asked a question regarding billing and i received a response within 20 minutes or so…great company
I didn't realize I was at the end of the year I had paid for. So when the money came out again for another I hadn't intended on renewing and asked for it back. They were quick and easy. No hesitation no issues.
Hi Angela H.,
I'm glad we were able to work the situation out! We greatly appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
J'ai fais une erreur de manipulation et j'ai été remboursé rapidement. Service tres sérieux et rapide. Merci
I have been problem during using this site but after i email to them ask for help the service is so fast and they do a great job.
Hi Hilmi K.,
I'm glad we were able to figure it out! Thank you for the kind review.
Raphael
Segpay Customer Service Manager
I haven't received any money at all all way one off and never seen not 1 coin in bank acc
Hi Simon T.,
I'm glad we could be of help! Thank you for the honest and positive review.
Raphael
Segpay Customer Service Manager
Figuring out how to cancel a subscription was way too difficult. Finding where to cancel, who to talk to, and them not immediately cancelling when I requested it all made for a frustrating experience. From now on, I'm going to make sure to avoid any subscriptions that go through Segpay because of how frustrating the experience is.
It should be just as easy to cancel a subscription as it is to start one, and the process shouldn't take so long that y'all get to charge my card again. I still want a refund for what y'all charged me after I requested a cancellation.
I had a trouble with a Service Provider that they did not acknowledge my payment through Segpay.
So, I requested Segpay to prove my payment and got very quick reply with purchase ID.
Now the service provider acknowledge my payment with this ID.
I appreciate your quick response.
Hi Haruhiko T.,
I'm glad we were able to provide assistance in this situation! We greatly appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
Hi Terry G.,
We strive for efficiency here! Thank you for the positive review.
Raphael
Segpay Customer Service Manager
SEGPAY were is easy to contact and my request was seen to in such quick time.
Fully happy with my experience
Great service
Hi V H.,
Thank you for the kind review! I'm glad you had a positive experience with us.
Raphael
Segpay Customer Service Manager
I sent an email from PayPal with the charge and asked to cancel. I received an email back from Jessica that she was on it within 5 mins. Very impressive.
Hi Jason G.,
I'm glad the situation was resolved efficiently! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
No customer support, no help with resetting the password.
Simple request. Simple execution. I didn't expect it to be so quick. Great job!
Hi Aleksandr R.,
Customer satisfaction is our top priority! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
No very diverse in which models came on. Very repetitive in the scenes. Had a voting system but it did not really reflect of what models were shown. On some of the scenes it would be a foot fetish site specifically for that category but other channels that are not specifically for this category had better foot fetish scenes. Most of the time its like the models are not into making the video.
I've been trying to get ahold of you, I cashed out on something and still haven't received my money. It said I would in 3 to 5 days. That's a lie.
The nature of the service in question is pornographic and thus I would prefer not to speak in any details.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cortney F.,
Thanks for the kind review! Customer satisfaction is our highest priority.
Raphael
Segpay Customer Service Manager